Carpet Barn & The Bedstore Reviews 

775
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the showroom staff for being exceptionally helpful, patient, and knowledgeable when guiding product choices and explaining details. Buyers consistently state that the delivery and installation processes are handled smoothly by polite, efficient, and tidy working teams. Some reviewers were not happy with unexpected scheduling changes, incorrect measurements taken by representatives, or poor communication regarding their orders. Individuals mentioned encountering unhelpful store responses and dealing with frustrating delays when attempting to resolve various delivery complications. A few people also noted instances where workmanship fell short of expectations, leaving them disappointed with the final finish.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the helpful and professional service... See more

Service

Customers consistently note positive experiences with service, highlighting helpful store staff and efficient... See more

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with their new carpets and... See more

Quality

Consumers find quality to be positive, expressing great satisfaction with the high standard of products and... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super helpful from the moment I walked in the store. Had an idea of what sort of carpet I wanted but the very member of staff let me take home lots of different samples and provided very useful inform... See more

Rated 5 out of 5 stars

Christchurch store were amazing! I told them what colour I wanted and a few requirements and they found me the perfect carpet straight away - almost felt too good to be true that I didn't need to spe... See more

Rated 5 out of 5 stars

Very helpful in-store service and found a match to the sample we provided really quickly. Excellent price compared to other stores. Prompt delivery by polite and helpful team. Would thoroughly recomm... See more

Rated 5 out of 5 stars

The sales guy Martin had excellent knowledge about mattresses and help me pick the right one for me. He was patient and spend quite some time understanding my requirements. I had purchased from this f... See more


Company details

  1. Carpet Store

Written by the company

Welcome to
Carpet Barn and The Bed Store. All the leading makes of flooring, carpets, beds and mattress at the very best prices!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

775 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(775)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The salesman (Barry) at your Boyatt…

The salesman (Barry) at your Boyatt Wood branch guided us through the range of carpets that we were interested in, told us exactly what we needed and arranged a convenient delivery date for us. The carpet was delivered exactly at the time arranged in good condition and I fitted it that evening. We have bought several carpets from your company and have always been pleased with both the advice we have been given and the quality of your products.
Many thanks.

March 18, 2026
Unprompted review
Rated 2 out of 5 stars

After the second visit from the rep

After the second visit from the rep, he said my floors were level enough for the flooring. This was not true I had to get it sorted out with the fitter.
I then had 3 packs of laminate and door covering left over ( not measured up correctly by the rep)The carpet barn shop would not refund me. The items were not unwrapped

April 7, 2026
Unprompted review
Carpet Barn & The Bedstore logo

Reply from Carpet Barn & The Bedstore

Hi. We're sorry to hear you haven't had a positive experience. We've passed your comments on to our management team to investigate.

Rated 5 out of 5 stars

Great Service

Great Service
I have tried other carpet stores but Carpet Barn at Eastleigh always come up trumps. Mark is my 'go' to as he is willing to spend time sorting out what I want, communicates well and ensuring any fitting job goes smoothly.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

When delivered there was a tear we contacted them and they picked it up and replaced it no trouble at all
Very good service and very helpful

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Quality

Great! Measured up, clear instructions as we needed to remove all existing carpet/underlay/studs prior to our fitting as we were buying the scratch.
Excellent carpet & quality finish

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience.

Very good experience.
We chose the carpet we wanted, it was easy to order and it was delivered and fitted when advised. It looks lovely.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Good Value, great advice in store and the fitter was brilliant. We had Karndean flooring laid and really pleased with the outcome and would highly recommend!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Carpet Barn

I would highly recommend Carpet Barn. From start to finish we were dealt with professionally and efficiently. We used the Ferndown depot. We made a date to measure up our room which they arrived on time and advised us accordingly. We chose the Carpet we wanted, it was ordered and held in stock, ready for our agreed fitting time. Fitter turned up at the agreed time and date and laid our new carpet. He was brilliant! (Marcus) done a fabulous job. Our new Carpet looks great. Will definitely use them again.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, lovely staff very friendly and helpful, I had my carpet delivered and they took it to the room in wanted which was so helpful. I’m already planning my next purchase

February 6, 2026
Unprompted review

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