Carpet Barn & The Bedstore Reviews 

775
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the showroom staff for being exceptionally helpful, patient, and knowledgeable when guiding product choices and explaining details. Buyers consistently state that the delivery and installation processes are handled smoothly by polite, efficient, and tidy working teams. Some reviewers were not happy with unexpected scheduling changes, incorrect measurements taken by representatives, or poor communication regarding their orders. Individuals mentioned encountering unhelpful store responses and dealing with frustrating delays when attempting to resolve various delivery complications. A few people also noted instances where workmanship fell short of expectations, leaving them disappointed with the final finish.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the helpful and professional service... See more

Service

Customers consistently note positive experiences with service, highlighting helpful store staff and efficient... See more

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with their new carpets and... See more

Quality

Consumers find quality to be positive, expressing great satisfaction with the high standard of products and... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super helpful from the moment I walked in the store. Had an idea of what sort of carpet I wanted but the very member of staff let me take home lots of different samples and provided very useful inform... See more

Rated 5 out of 5 stars

Christchurch store were amazing! I told them what colour I wanted and a few requirements and they found me the perfect carpet straight away - almost felt too good to be true that I didn't need to spe... See more

Rated 5 out of 5 stars

Very helpful in-store service and found a match to the sample we provided really quickly. Excellent price compared to other stores. Prompt delivery by polite and helpful team. Would thoroughly recomm... See more

Rated 5 out of 5 stars

The sales guy Martin had excellent knowledge about mattresses and help me pick the right one for me. He was patient and spend quite some time understanding my requirements. I had purchased from this f... See more


Company details

  1. Carpet Store

Written by the company

Welcome to
Carpet Barn and The Bed Store. All the leading makes of flooring, carpets, beds and mattress at the very best prices!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

775 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(775)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Lovely, helpful staff in the showroom. Booked in on a date that was suitable to me due to work. Fitters were very friendly and very speedy. I am very pleased with the carpet so far.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Staff were friendly and knowledgeable

Staff were friendly and knowledgeable. Carpet fitter was excellent and he sorted out the tear in the carpet quickly by using the other bedroom carpet still to be fitted. Our only negative was we found a 10% discount voucher in the press after paying total cost!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

We revisited the Bedstore again this…

We revisited the Bedstore again this year after having had a good experience with them in 2023,supplying carpet and vinyl.We purchased more vinyl for a bathroom floor and also a new mattress. On both occasions we found them to be very helpful,polite and un-pushy,especially in the showroom. Also their fitters were excellent and did a good mess-free job on both occasions. Would definitely return in future and can thoroughly recommend this company.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish from help at the store. The man who came to measure and price the job was very thorough and answered all my questions.
The carpet was installed within a good timescale and the fitter was very quick and efficient and tidied up everything.

April 2, 2026
Unprompted review
Rated 2 out of 5 stars

The invoices should be itemised

The invoices should be itemised. You have no time to reflect on your purchase once you get home.

April 16, 2026
Unprompted review
Carpet Barn & The Bedstore logo

Reply from Carpet Barn & The Bedstore

Thank you for your feedback — we really appreciate you taking the time to share your experience.

We’re sorry to hear you felt the invoices weren’t detailed enough and that you didn’t have sufficient time to reflect on your purchase. That’s certainly not the experience we want for our customers. We aim to keep our invoices clear and easy to understand, but we also recognise the importance of full itemisation and giving customers confidence in their decisions.

Your comments have been noted, and we’ll review how we present our invoices and the information provided at the point of sale. If you’d like us to go through your purchase in more detail or provide a fully itemised breakdown, please don’t hesitate to get in touch — we’d be more than happy to help.

Rated 5 out of 5 stars

Carpet Barn were brilliant from helping…

Carpet Barn were brilliant from helping me choose the right carpet for the room and the underlay to go with it to the competitive price that included the laying of the carpet unlike Tapi Carpets that was almost £200 more with an inferior underlay and a separate charge on top for the carpet layer! They made everything so easy and hassle free, I would definitely recommend them and return next time I'm looking for a new carpet.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, we didn’t really know what we wanted, the guys are so helpful and not pushy like most salespeople, we went for carpet and purchased a bed too, delivery was smooth and always kept up to date, James the carpet fitter was exceptional, such high standard compared to other fitters we have previously used, carpet barn do it all. No hassle, guaranteed work and competitive pricing, I won’t be going anywhere else from now on.

March 27, 2026
Unprompted review
Rated 4 out of 5 stars

There was a good selection of laminate…

There was a good selection of laminate to choose from. The original delivery and fitting date of the flooring had to be cancelled but Carpet Barn sorted another date and everything went as planned. The fitter worked very well and left things clean and tidy.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Really lovely gentleman who served me in store. Explained everything and went through pricing options. The bed was delivered fairly quickly and the set up was done in the quickest of time by the delivery drivers. Bed is so comfortable and it’s stunning for the price. Thank you

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Always good service

Always good service. Good product. Good price. Bought a bedroom cupboard over the phone. Recieved full updates through process. Delivery guys had to fight our twisty stairs but did a great job with a smile. Good job all round.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

A very satisfied customer.

The salesman was very helpful as was the man who came to measure up for our carpet order. We were told how long the delivery would be and we were kept informed of progress. The carpet fitters did a very good job and worked very quickly. We were very satisfied.

March 25, 2026
Unprompted review

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