Carpet Barn & The Bedstore Reviews 

758
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and un-pushy, providing excellent guidance from the moment they enter the store. Many people highlight the exceptional service, noting the smooth process from selection to fitting, with fitters often described as professional, efficient, and considerate. Consumers are very pleased with the quality of products, including carpets, flooring, and beds, which are frequently noted for looking lovely and being well-fitted. However, some customers also noted issues with delivery and fitting, including fitters being rude, unprofessional, or causing damage, and instances of incorrect product installation or cutting. Additionally, some people experienced unhelpful store staff, measurement errors leading to incorrect orders, refusal of refunds, or changes to agreed-upon service terms and delivery details.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness and efficiency from... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality of... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with their... See more

Delivery service

Consumers find delivery service to be positive, with many praising the timely and efficient delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super helpful from the moment I walked in the store. Had an idea of what sort of carpet I wanted but the very member of staff let me take home lots of different samples and provided very useful inform... See more

Rated 5 out of 5 stars

Christchurch store were amazing! I told them what colour I wanted and a few requirements and they found me the perfect carpet straight away - almost felt too good to be true that I didn't need to spe... See more

Rated 5 out of 5 stars

Excellent, knowledgeable staff in Poole, very helpful. We bought carpet and a bed base and headboard. The two young fitters were brilliant, did a fantastic job, and were more than happy to move furni... See more

Rated 5 out of 5 stars

Always use Carpet Barn and Bed Store Poole . Have looked at all the local stores and they really can’t compete on customer service or pricing. I’ve bought flooring, carpet’s’ mattresses and beds from... See more


Company details

  1. Carpet Store

Written by the company

Welcome to
Carpet Barn and The Bed Store. All the leading makes of flooring, carpets, beds and mattress at the very best prices!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

758 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(758)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased with Carpet Barn

Very pleased with the service that we received from Carpet Barn, from viewing carpet samples in the showroom, through to the measuring up, quotation process and fitting process.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Helpful consultant gave us good advice and it was easy to arrange fitting at a time that suited us. Good quality products and reasonable prices.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, knew how to calculate and measure as I a, so shit!
He chap that laid carpet very friendly and made a very good job

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish aftercare service.

Purchased a stair carpet from them 2 years ago with "Expert Fitting" after a month had to have it refitted in places as it was coming off. Phoned them today as again carpet it coming off and was told they only garentee fitting for a year.
"They can't have much faith in there "Expert Fitters" I sugest you avoid this company as Tapi offer a 10 year garantee on fitting.

May 13, 2025
Unprompted review
Rated 2 out of 5 stars

Extras more than the carpet beware

£100 remove old carpet £100 new underlay not needed £75 move single chair into another room for my 84 year old mother in her 5m x 3 m living room £230 for the carpet look out for the extras was more that the carpet taking advantage of the elderly late as well waited in all day wouldn’t of happened if I was there and late

May 5, 2025
Unprompted review
Carpet Barn & The Bedstore logo

Reply from Carpet Barn & The Bedstore

We were very concerned to hear about this so have investigated this with the store and the fitter involved.

The values quoted here do not match the order we have on record, so there may have been some miscommunication regarding the order breakdown. We would be happy to discuss this further either in store, or remotely via our Customer Service department on cs@carpetsandbeds.com.

As it was unclear whether the existing underlay remained in good condition, the customer opted to purchase new underlay under the proviso that it would be refunded if, on the day of the fitting, the existing underlay was deemed to be sufficient. This is common practice and the cost of the underlay was promptly refunded.

With regards to the chair – we offer a furniture removal service that was declined at the time of order and have confirmed with the fitter that no furniture was present during the fitting. We’re confused as to where this £75 has been quoted and would welcome more information.

Rated 5 out of 5 stars

5 star service!

The process of choosing and purchasing the carpets was super easy and straight to the point. No nonsense approach which we prefer, but yet very kind, friendly, helpful and knowledgeable. This was booked in with no issues at all and the carpet was fitted. We did have a fault in the carpet pile as to which we contacted carpet barn and this was dealt with effectively and easily. Someone came out to look at it. I was then contacted by the manager who issued a new carpet to be fitted and this was booked in quickly and fitted. Cannot fault the service provided. Will definitely be recommending to everyone! Thank you!

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

We were plesently surprised

We were plesently surprised, there were no pushy sales people, when we did ask for help they were very knowledgeable and helpful. They gave us time to try and talk on our own without hovering. Can’t rate them highly enough.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful Personnel

Competitive prices, an amazing range of products, and a very helpful member of your sales team. This salesperson’s help, was part of my motivation to make two more separate purchases, over the next two months. The delivery team were also very pleasant and helpful, making these experiences very positive.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Flawless carpet installation in bathroom

Excellent advice on the choice of carpet and fixings to tie in with floor tiles. Very skillful and careful fitting, including some awkward steps and under cupboards. Polite and charming fitter who tidied up superbly afterwards.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent knowledgable, polite staff, reliable company!

Excellent staff who really know what they are talking about, very efficient planning, communicating and great value for money - I shopped around and carpet barn were the cheapest and offered the best quality and able to do the dates we needed. Fitter arrived when expected and was friendly, polite and even glued down a piece of flooring in another room for me, which I was grateful for. I wouldn't hesitate to recommend - thank you!

March 25, 2025
Unprompted review

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