carsiocarmats.co.uk Reviews 

47
•
TrustScore 1.5 out of 5

1.5

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Rated 2 out of 5 stars

I awarded 2 stars as half the order did arrive at the correct address & were of decent quality but I ordered & paid for a grip tech boot mat which was not in the package & there is no way on earth you... See more

Rated 1 out of 5 stars

Rubber mats provided, firstly stunk the porch out with awful odour, then the car, even though they were still in wrapping in the boot Suggest they do not go through rigours of defining industry stan... See more

Rated 1 out of 5 stars

Ordered from their eBay shop, Wrong item sent and tried to say I ordered the wrong ones! The customer support is rude and unhelpful. Did I mention they are rude?

Rated 1 out of 5 stars

If I could select zero stars I would. Ordered 1/12/22, advertised 2/3 day delivery. Heard nothing. Sent three emails, no response. Raised a dispute with PayPal early Jan & received refund 6/1/23. All... See more

1.5

Bad

TrustScore 1.5 out of 5

47 reviews

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1.5

All reviews

(47)

7 reviews in the last 12 months

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Rated 1 out of 5 stars

Well what can I say

Well what can I say . Arrived late and not he perfect tailor made fit I was expecting plus it stinks of rubber even thou supposed to be odourless. Was told to wash it which I did and it still stinks of rubber .car stinks of rubber even thou Matt isn’t even in there now . Save your money these people are scammers as far as I’m concerned total waste of money .

May 15, 2023
Unprompted review
Rated 1 out of 5 stars

Shambolic is the word.

Shambolic is the word.
Nothing after 3 days as STATED. tracking provided is sub rent and shows the same thing everyday !
DO NOT BUY FROM HERE. GO ELSEWHERE.
No reply to 3 emails or no phone number to contact them.
AVOID IF YOU ARE WISE

May 6, 2023
Unprompted review
Rated 4 out of 5 stars

Pleasantly Surprised.Having read the other reviews of this…

Having read the other reviews of this company I had expected the worst. However the mats arrived within 5 days of placing the order (this included a bank holiday weekend). Mats fitted the vehicle and had retaining fasteners that secured them to floor lugs. Mats seemed to be of decent quality but time will tell. Quite a strong smell of rubber but they are rubber mats with a rubber heel pad.

May 3, 2023
Unprompted review
Rated 2 out of 5 stars

Mats were advertised for 2003-2009…

Mats were advertised for 2003-2008 forester. I have put them in my 2005 forester and only the front passenger side fits the rest are all to big and not the right shape.
They were delivered quick and are good quality for the price but would not recommend.

April 14, 2023
Unprompted review
Rated 1 out of 5 stars

Don’t bother, rubbish company

Don’t bother, you might as well set fire to your money instead! Pay a couple of quid extra and buy from someone else. Carsio will send you the wrong product and then they will not sort it out or issue a refund.

The mats I ordered came with the wrong clips to attach them to the car floor. I reported this to Carsio and Fernando asked me to send a picture of the clips on the car floor. I did this but they obviously don’t have the right clips because since then they have just ignored my repeated emails (I have sent them several emails chasing them over the last two months which they just don’t reply to). I have even asked for a refund and they have ignored that too.

Just a rubbish company.

January 28, 2023
Unprompted review
Rated 1 out of 5 stars

AWFUL EXPERIENCE!!

AWFUL EXPERIENCE!!

I had ordered my car mats with these as they claim to be ‘shipped fast’ these have been nothing but shambolic! You can’t speak to anyone, all you have to do is email which nobody responds to. I needed them urgent so ordered these elsewhere (nothing fancy just generic) upon several emails I said dont bother posting now just refund it all. Instead I get an email couple of days later item has been despatched!

If the order took this long coming imagine how the refund would go!! Save your money, give it elsewhere! If i could give 0 stars I would! I never leave reviews but this was that bad I felt I had to warn other people!!

March 9, 2023
Unprompted review
Rated 4 out of 5 stars

Great priced mats with quick delivery!

I ordered some mats for my new car but after purchasing I read the reviews and I automatically presumed the worst but I was presently surprised. My mats arrived 6 days after ordering them, they were a good quality for the price I paid and fit my car as they should. Apart from the 3rd row, the mats actually fit but there’s no clip points on my 3rd row, minor problem which isn’t a bother.

Thank you Carsio car mats!

February 28, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a super quality 900gsm mat…

I ordered a super quality 900gsm mat with a sewn in heel pad with trim for £39.97…and all that was delivered was a mat with no heel pad and no evidence of the superior quality carpet. I paid £14.99 for a make do and wait from an online company and the new mat is no different to the cheap one.
Firstly I have been emailing this company all week and they do not reply to emails, nor do they provide tracking information which their online shop clearly stated they do…nor does it seem do they supply everything you order…I own a car lot and was looking for a company to supply me with mats for my stock, something a bit special and they failed at the first hurdle…don’t waste your money.

February 24, 2023
Unprompted review
Rated 1 out of 5 stars

Crooks!

Crooks!
Don’t send an order confirmation email. Don’t send the goods. Don’t answer phone calls or emails. Do take your money! Thieving gits!

February 19, 2023
Unprompted review
Rated 1 out of 5 stars

They are Scammers!

DO NOT BUY FROM THEM!!!

I have ordered a car mat set on 06/02/2023.
They took the payment on the same day and so far (11 days later) I have not received any goods.
It is impossible to contact them. They only reply with an automated e-mail stating that they will contact you "in hours"... of course they don't!

No money, no goods. Scammers!!!

February 6, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give no stars

DO NOT BUY FROM THIS COMPANY. They also trade as Radioworld.
If I could give no stars I would. I ordered mats on 10-12-2022 as a Christmas present for my son. After numerous emails I got one reply - "Your order is on it's way".
Apart from that, nothing, no communication at all, apart from their autoreply. They have no phone number to ring if there is a problem. I asked for a refund, nothing, I asked for a refund and threatened them with trading standards and lo and behold, an email saying they couldn't track my package and they would be issuing a refund!
Think I might contact trading standards anyway.

February 3, 2023
Unprompted review
Rated 1 out of 5 stars

Sham company

Money taken very efficiently for mats for a Christmas present early December. No car mats forthcoming. e.mails ignored and customer telephone number never answered. This company is a sham! Now recovering order amount from Visa. Would give no stars if I could. Do not use !!

December 6, 2022
Unprompted review
Rated 1 out of 5 stars

If I could select zero stars I would

If I could select zero stars I would. Ordered 1/12/22, advertised 2/3 day delivery. Heard nothing. Sent three emails, no response. Raised a dispute with PayPal early Jan & received refund 6/1/23. All they needed to do was send an update to me, disgraceful. Avoid, plenty more companies out there who want your order.

January 7, 2023
Unprompted review
Rated 1 out of 5 stars

Be prepared to get bad service with no communications.

1. I ordered a set of car mats (ORDER #MATS15279) for my car and once the order was in I started to receive a heavy amount of spam and phishing type of emails. I reported this to them and they asked for copies which I did. The spam/phishing emails stopped. The mats arrived and they were terrific so good in fact that I gave them a good review.
2. Thinking of a Christmas present for my son I ordered a set of mats (ORDER #MATS15454)
for his car. on 11th December. received confirmation and my payment was taken from PayPal the next day. As they were advertised as being delivered in time for Christmas I started to get worried about the delivery and sent them an email but received no reply. I have since written three emails and to date (28th December) have heard nothing. Oh, and after the order, I started receiving Spam/Phishing Emails again.

The first-order product is very good and they fit my vehicle perfectly as the original mats did with the original holes for fixture points. What concerns me is the after-sales and other communications which are very very bad.

December 11, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling, have waited almost 4 weeks for my order and it still isn’t shipped yet. No one’s replying and now my dad and boyfriend won’t have anything that arrives in time for Christmas. Ordered in November!! I’m now £60 out of pocket

December 19, 2022
Unprompted review

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