Carspring Reviews 

188
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I bought a car in 2016, first six months were fine then losing coolant, cracked head gasket, leaking oil, changed the battery, spark plugs tice in three years. I wouldn't use this company again.

Rated 5 out of 5 stars

As a self-described lazy person, this online service is a dream. Carspring kept me informed throughout and whilst getting all the information together was a lengthy process, everything else flew by an... See more

Company replied

Rated 4 out of 5 stars

Just had a really positive experience buying a car from Carspring using cash. The original car we chose wasn't available but Carspring found an identical vehicle in the same colour for the same p... See more

Company replied

Rated 5 out of 5 stars

Absolutely Fabulous :0 I would like to thank Carspring for keeping their word, by doing exactly what they say in their advert. I have been let down by other companies advertising the same service... See more

Company replied

Company details

  1. Car Dealer

Information provided by various external sources

When it comes to used cars, it’s time to reset your expectations. We’re Carspring, Europe’s fastest-growing online used car dealership. And, we do things differently. We like to keep things simple. With us, there’s no more hassle. No more fuss. And, no more dodgy dealers desperate for their commission. Stay at home and buy your car with your feet up and the TV on. Browse our online catalogue, find the model you’re after and choose whether you want to pay monthly or all at once. All at the tap of a button. Then, we’ll put your car through our preparation process. A ridiculously methodical process that leaves nothing to chance. Only once we’re happy will we drop your new car directly at your door. Wherever you live in the UK. Plus, as soon as we’ve delivered your car, we provide you with the protection you need to keep your mind at ease. Your 14-day money-back guarantee means you can be sure it’s the perfect match.


Contact info

3.7

Average

TrustScore 3.5 out of 5

188 reviews

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3.7

All reviews

(188)

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Rated 5 out of 5 stars

Excellent

Everything was excellent!

June 6, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Sorina,

Thank you for your review. We are glad you enjoyed the Carspring buying experience, enjoy your new car!

Best,
The Carspring Team

Rated 1 out of 5 stars

If I could give you zero stars, I would.

Let me share my experience. If honestly I am chocked . Let me start that inside car, the car mats was missing, and the one that was on the drivers side had a huge hole in the middle. My windscreen wipers, when I received car was in such a bad condition,that I had no choice but to change them,because rubber on both of them was thorn, that cost me £33! Instead of windscreen washer, was tab water, that after using was leaving white spots all ower the window's. Yesterday I found one wire comming out near passengers seat, it was Samsung charger, half of charger. So I am in a great fear, what would I discover later, if just only in 10 days so many surprises. After all that they call checks of experienced team.

June 3, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Jurgita,

I am very sorry to hear that you didn't have the Carspring buying experience that you anticipated. We will be looking into what you have mentioned to find out exactly how this happened.

In the meantime, I will be reimbursing you for any expenses you have incurred as a result of this and will email you with a confirmation of full payment.

If there is anything I can do or if you feel you would like to discuss any of the issues you mentioned, feel free to give us a call on 0203 026 7002.

Best,
The Carspring Team

Rated 5 out of 5 stars

very good

They was very good from start to finish .
Keeping me informed of the progress all the way

June 1, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Lisa,

Thank you for your review. We hope you enjoy your new car!

Best,
The Carspring Team

Rated 5 out of 5 stars

EXCELLENT

This was the most easiest and hassle free way of purchasing a car. I didnt have to trapse round dealers getting the sales talk. I found the car i liked on the website completed a small form and was signed up for the car within 2 days. They even sorted out my finance. I was informed of everystep and the staff were well informed polite and proffessional. The car was then delivered to my doorstep at an agreed time and date by again a well presented and polite gentleman.. the car was like a shiney new pin and had a tank full of diesel. I Couldnt of been more pleased. I would definately recommend anyone to use Carspring

May 24, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Natalie,

Thank you for such a kind review. You couldn't have summed up the Carspring journey better! We hope you enjoy your new car.

Best,
The Carspring Team

Rated 5 out of 5 stars

New car

This is a great way to buy a car everything was what they say they do

May 22, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Gary,

Thank you for your review. We are glad you enjoyed the Carspring buying experience. Enjoy your new car.

Best,
The Carspring Team

Rated 5 out of 5 stars

Great!

The whole experience was very easy. Great communication and always there to help when needed. Car is completely as described!

May 20, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Antony,

Thank you for your review. We are very glad you were happy with the Carspring experience! We hope you enjoy your new car.

Best,
The Carspring Team

Rated 5 out of 5 stars

Fantastic

It was a fabulous experience dealing with car Spring The staff were extremely friendly helpful and honest Mylovely car was delivered on time and by a very friendly driver who had nothing but praise for cars pring even though he didn't actually work for them Theyhsd forgotten to send the logbook so I was unable to tax my car but as soon as I rang they sorted that out within a few hours and even paid my tax for the inconvenience How good is that !!! Well done Carspring for yourself and kindness

May 19, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Patricia,

Thank you for your review. We are so glad you enjoyed the Carspring buying experience. Once again, we want to apologise for the road tax issue that arose, however, we are glad you were happy with our response.

We hope you enjoy your new car!

Best,
The Carspring Team

Rated 5 out of 5 stars

Fabulous

I cant fault this company excellent service throughout

May 18, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Sylv,

Thank you for your review. We are very glad you were happy with our service and we hope you enjoy your new car!

Best,
The Carspring Team

Rated 4 out of 5 stars

Good customer service

Good customer service. Pleasant people. Car delivered on time and very pleased with it.

May 14, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Tracy,

Thank you for your review. We are very glad you were happy with the journey and your new car!

Best,
The Carspring Team

Rated 5 out of 5 stars

Amazing

Well from start to finish carspring were amazing, they kept me updated with the whole process and beyond, im so happy with my car, the warrenty, the AA cover and even gave me a full tank of petrol. What more can a girl ask for. Brilliant.

May 12, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Kevin,

Thank you for your review. We are so glad you had an enjoyable buying experience with us. Enjoy your new car!

Best,
The Carspring Team

Rated 5 out of 5 stars

Brilliant service

Had a smoothe ride with car spring. Everything was above board and I never had any issue. Very polite customer service all round. And car turned up on time and in awesome condition.

May 12, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Vicki,

Thank you very much for your kind review. We are glad we had a smooth ride! Hope you enjoy your new car.

Best,
The Carspring Team

Rated 5 out of 5 stars

Great

Fantastic!!

April 29, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Matthew, thank you for your review. Hope you are enjoying your new car!

Best,
The Carspring Team

Rated 5 out of 5 stars

A+ HIGHLY RECOMMEND

Best company I ever dealt with.
Staff toke care of me since I contacted them, till I finally got the car right next to my house.
definitely recommend to every one that is still looking to get new pair of wheels.

April 29, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Lilija,

Thank you very much for your kind review. We are glad we could help you every step of the way. Hope you enjoy your new car!

Best,
The Carspring Team

Rated 5 out of 5 stars

Outstanding

An absolute pleasure to do business with, from the moment i spotted the car that i wanted right through to delivery of the vehicle they were there providing help and support every step of the way, couldn't be happier and will be back in a few years for my next car, would recommend to anyone, An outstanding service!

April 27, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Wayne,

Thank you for your kind review. We are very glad you were happy with our buying process. We hope you enjoy your new car!

Best,
The Carspring Team

Rated 5 out of 5 stars

Happy with sevice

Very helpful staff and very fast service I was very pleased
Overall compleat lying satisfied

April 26, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Helen,

Thank you for your kind review. I hope you mean you were completely satisfied overall. Enjoy your new car!

Best,
The Carspring Team

Rated 5 out of 5 stars

Purchased s BMW Z4 and delivered to Scotland

Bought the car with a lot of what have I done? After agreeing. Car turned up a day late but was washed and filled with petrol. Drove it and oil light came on,, bought oil and this resolved that issue. spoke to Abid who arranged to refund me for oil. Noticed rear lights were slightly different and again approached Abid, he arranged a new one to match existing and will refund installation of the light by my dealer. Abid has been first class and comes back to you in a very positive and professional manner. So far enjoying the car and experience although nervous and unsure at start I now am pretty confident that I have got what I was looking for and the service better than last time I bought a car local. Would I buy a car from them again? If it was the car I was looking for and price was right , yes I think I would. Abid if your supervisor reads this hope he gives you a bit recognition for great customer care.

William Doyle
Scotland

April 25, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi William,

Thank you very much for your kind review. We are glad that the issues you faced were resolved quickly. I will pass on your regards to Abid and his supervisor.

We hope you enjoy your new car!

Best,
The Carspring Team

Rated 4 out of 5 stars

good service provided

Carspring offered a good service from the choice of cars to the administration process.
All was very clear and easy to use.
The only negative was the agreed delivery time was not met.

April 23, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Clifton,

Thank you for your review. We are glad you found it straightforward and easy to use. Once again, we want to apologise that your delivery has to be delayed. We hope you are happy with your new car!

Best,
The Carspring Team

Rated 5 out of 5 stars

Excellent customer service

I had a great experience, I would definitely recommended Carspring

April 22, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Jay,

Thank you for your review. We hope you enjoy your new car!

Best,
The Carspring Team

Rated 5 out of 5 stars

Very Satisfied

Hello,

Ahh..... How to start this review. Buying this car was an experience that did not start well for me, Zuto the company that offered me the Finance for this car, pretty much had no idea or the person was not well informed on how carspring handles their clients. Luckily for me when I contacted carsping, I spoke to a gentleman know as Nkosana Khanye. Now... to be honest, if not for this guy, I've almost changed my mind about the whole thing and cancelled the order. What can I say but thank you, you made things easier and your response to my situation was just amazing. Thank you very much, you made a difference :) the car is lovely..

I will be recommending your company to my family and friends. 

Kind Regards 
Eng. Smith Ibeh 

April 22, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Smith,

Thank you for your kind review. I am sorry to hear that Zuto was not up to your expectations. We are very glad Nkosana managed to help you out with the whole transaction. We will pass on your regards to him. Enjoy your new car!

Best,
The Carspring Team

Rated 5 out of 5 stars

Amazing

Love my new car always on the other end of the phone to answer any questions even silly ones

April 19, 2016
Unprompted review
Carspring logo

Reply from Carspring

Hi Nicola,

Thank you for a great review. We are glad we could answer all of your queries, no question is ever too silly. Hope you enjoy your new car!

Best,
The Carspring Team

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