The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my request... See more
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Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora o... See more
I needed 2 oscillating fans pretty quick and wanted the same make I already have as they have a remote, are quiet and perform well, even though I get free delivery with Amazon and I had to pay £10 c... See more
I bought a small integrated freezer which needed to be fitted in an integrated cupboard. Delivery was prompt, cost was good. Guy that fitted it did a really great job, really skilled bit of craftsmans... See more
Company details
About Carters Domestic Appliances
Written by the company
OVER 35 YEARS IN BUSINESS-7 STORES IN SUSSEX...We are a Sussex based family business now trading successfully for over 30 years (since 1987) offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Why not visit one of our stores whether on the Sussex coast in Brighton, Southwick or Worthing or inland at Haywards Heath and Horsham and at our two stores in Storrington?
GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.
GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.
BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.
NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.
Contact info
19-29 Preston Road, BN1 4QE, Brighton, United Kingdom
- 01273 628618
- sales@cartersdirect.co.uk
- www.cartersdirect.co.uk
4.9
Excellent
2K reviews
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Ordered a fridge and next day delivery
Ordered a fridge and next day delivery. Picked our time slot and they arrived on time, unpacked and took away the rubbish and the old fridge.
Could not ask for more.
November 12, 2025
Definitely my number one company for appliances
They are helpful,knowledgeable and I always go Carters for my domestic appliances for my own home and my holiday rental property.
They always try to deliver swiftly and their delivery team work tidily and cleanly.
November 12, 2025
The staff are always very polite and go…
The staff are always very polite and go out of there way to help you I have a severe disabled daughter when we go into this store.they always take their time and never rush in fact we as we know the staff so well.we always have a laugh nothing is ever to much trouble I would highly recommend to anyone who wishes to purchase any electrical items
October 17, 2025
All my appliances have lasted a good…
All my appliances have lasted a good amount of time.. And they take the old appliance away.. Great.
November 12, 2025
PROMPT and CORRECT
November 12, 2025
From ordering to delivery was faultless…
From ordering to delivery was faultless did what they said they would many thanks
November 12, 2025
Everyone very helpful and pleasant.
October 21, 2025
Always a very friendly and helpful…
Always a very friendly and helpful service at Carters buy all my white goods and electronics here.
Their advice is always good and even if I have a slight problem ( I couldn’t get a glass shelf to go back in my fridge after a clean) they showed me how when I visited the shop.
November 12, 2025
Paul at Carters is so helpful he had…
Paul at Carters is so helpful he had been there all the time we have lived in Horsham over 30 years!! He hasn’t changed a bit with his kind and friendly personality and so efficient the delivery is always on time and the men so helpful and efficient too would recommend to anyone for personal experience why shop anywhere else!!
November 12, 2025
Problem solved
We ordered a gas hob, but new regualtions meant it was not legally possible to fit, Carters helped me find an excellent replacement in the form of an induction hob. Excellent service
November 12, 2025
Expert guidance on choosing the best…
Expert guidance on choosing the best integrated washing machine to fit our kitchen.Installation team were excellent.Exemplary service from the prime fitter who was not satisfied until perfection achieved .
November 6, 2025
Unprompted review
Great customer service
Bought a fridge freezer which turned out to have an issue after delivery. They sorted it out really quickly, no quibbles. I'm really pleased!
Will be using them again in the future. Nothing beats being able to speak to someone and good customer service.
October 13, 2025
Unprompted review
Great service would 100% recommend :)
September 24, 2025
Took my money for an item that wasn't in stock!
Ordered a ceramic hob online for delivery, only to be called the next day to be told there was a 'glitch' and they no longer had the item in stock! They should not have allowed the order to be processed but instead took my money. I now have to wait 5 to 10 working days to receive a refund!! Absolutely terrible service and to wait up to 2 weeks to get my money back is diabolical in this day and age. I am still waiting for my refund! Avoid this company and order from a more reputable site.
October 19, 2025
Unprompted review
Avoid at all costs
The installer would obviously rather have been anywhere else but doing his job. The first installation was a failure and had to come back a second time, at which point he broke the isolation valve.
October 16, 2025
Unprompted review
Urgent oven replacement sorted with ease
I was in need of an oven urgently. The team at Carters provide a fantastic local service - removed my old oven and installed the new one. Really friendly customer service from the first phone call to the installation. Would highly recommend this local business.
September 24, 2025
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