The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my request... See more
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About Carters Domestic Appliances
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OVER 35 YEARS IN BUSINESS-7 STORES IN SUSSEX...We are a Sussex based family business now trading successfully for over 30 years (since 1987) offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Why not visit one of our stores whether on the Sussex coast in Brighton, Southwick or Worthing or inland at Haywards Heath and Horsham and at our two stores in Storrington?
GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.
GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.
BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.
NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.
Contact info
19-29 Preston Road, BN1 4QE, Brighton, United Kingdom
- 01273 628618
- sales@cartersdirect.co.uk
- www.cartersdirect.co.uk
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Reply from Carters Domestic Appliances

Reply from Carters Domestic Appliances
Always helpful and happy to advise
Always helpful and happy to advise. Plus as a small local business, they are prepared to go the extra mile and give a personal service that larger companies are unable to do. I have always found their prices to be competitive too.

Reply from Carters Domestic Appliances
Although had to wait for washing m/c to…
Although had to wait for washing m/c to arrive snd then be installed. Very happy with Carters' service. Thank you at Horsham Store.

Reply from Carters Domestic Appliances
Sales person helpful & efficient
Sales person helpful & efficient. Found product that I wanted to purchase.
Delivery on time. Polite efficient team.hh

Reply from Carters Domestic Appliances
Always Carters!!
Our go to suppliers every time! Always get great service and good prices. Being able to pay for installation of new goods and for removal of old ones (most recently a dishwasher and a washing machine) is a brilliant time/headache saver too!

Reply from Carters Domestic Appliances
Carters Domestic Appliances
Carters are always so helpful and accommodating. I bought a number of items from them and they have been friendly and helpful each time

Reply from Carters Domestic Appliances
great service
great service, delivered promptly and all set up with no mess or fuss, good communication throughout the whole process. Thanks guys!

Reply from Carters Domestic Appliances
Delivery of new tumble dryer.
Speedy & efficient delivery.
Friendly & polite men from Carters , installed tumble dryer without any drama .

Reply from Carters Domestic Appliances
Items actually available same day
Knowledge and unpushy salesman, flexibility and speed by allowing me to collect direct from warehouse, items actually in stock!

Reply from Carters Domestic Appliances
First class service
First class service.
Always knowledgeable and helpful - in the shop and when delivering/removing and fitting/plumbing-in new appliances.

Reply from Carters Domestic Appliances

Reply from Carters Domestic Appliances
Great experience
We've always had a great experience with the appliances we have bought from Carter's. They are competitively priced, the deliveries have been on time and the after-sales service excellent.

Reply from Carters Domestic Appliances
Great customer care experience
Great customer care experience. Have used Carters for several years for all our kitchen appliances. They price match as well!

Reply from Carters Domestic Appliances
The dimensions of the fridge were…
The dimensions of the fridge were incorrect - it did not take into account the protruding handle so did not fit into the kitchen unit. I had to remove the handle, purchase a small handle that could be screwed into the door and allow full closure of the housing door. A lot of hassle!
Always friendly
Always friendly, helpful staff both in store and with delivery. Like the more personal touches, much better than larger impersonal stores
We bought a new washing machine.
We bought a new washing machine.
Carters delivered it, plumbing it in and took away the old bad lousy one that hadn't lasted! (I bought elsewhere) They did it all charmingly and in a trice,
I will be buying all my appliances from Carter's in the future- the lady I placed the order with was incredibly helpful with good advice and friendly- It is a treat to deal with such nice decent people.
Replacement washing machine
Second time this year needed to contact Carters as washing machine on last legs. (Earlier this year was the dryer). Replacement made quickly and efficiently as usual.
Gas cooker
Our cooker arrived just after 9am we we're booked in for the gas safe engineer to arrive later, I phoned to let him know within minutes it was here and left a message. I had to call again to see what time he was coming to be told he was having a bad day but would be here soon. He didn't come or phone I rang again to ask what time the next morning and he arrived late but I'm pleased with the new cooker
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