Friendly environment and great customer service. I always find whatever book I'm looking for. However, I recently changed my name legally. After changing the data on my online profile the information... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I read mainly in English, and I´m glad whenever I visit and find popular authors- nowadays, not the traditional works. It´s very frustrating to find always the same traditional authors: Shakespeare, B... See more
Company replied
I appreciated the service from the moment I placed my first order. The follow-up is essential for me and so does the customer service. The delivery service was rapid and I was delighted all toge... See more
Company replied
The members of staff explained every step and how it works. I’m a new member in La Casa del Libro and my wife was in charge of the books for the kids for school, but now I took over and I was a bit lo... See more
Company replied
Company details
Information provided by various external sources
Acercarte a Casa del Libro, tu espacio de venta de libros. Podrás comprar libros en la librería online de una de las mayores librerías de Europa
Contact info
Spain
- www.casadellibro.com
4.7
Excellent
34K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Full payment - no books, no cmr service
Order placed online to receive books, was charged in full including transport. Wasn't provided on time tracking number for DHL, package destroyed with their confirmation (of course everyone got their money).
I don't have my order - no support from customer care.
January 12, 2024
Unprompted review
Reply from Casa del Libro
Muchas gracias por tu opinión.
Lamentamos las molestias ocasionadas que has podido tener en tu experiencia de compra con Casa del Libro.
Intentamos mejorar cada día y tu comentario ha sido muy importante para nosotros.
Very helpful and a really great shop
Very helpful and a really great shop, the workers were very very friendly!
November 26, 2024
Reply from Casa del Libro
Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.
Good feedback
Fátima answer all the questions and doubts I have very quickly and easily!
November 12, 2024
Reply from Casa del Libro
Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.
Reply from Casa del Libro
Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.
The book was easy to find and arrived…
The book was easy to find and arrived on time and well protected
November 8, 2024
Reply from Casa del Libro
Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.
The book arrived on time and in good…
The book arrived on time and in good condition. Thank you.
November 9, 2024
Reply from Casa del Libro
Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.
Reply from Casa del Libro
Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.
Reply from Casa del Libro
Muchas gracias por tu opinión.
Intentamos mejorar cada día y tu comentario ha sido muy importante para nosotros.
House of Books (La casa del Libro) has…
House of Books (La casa del Libro) has an excellent service. Tiene un excelente servicio.
November 9, 2024
Reply from Casa del Libro
Muchas gracias por tu opinión.
Nos alegra que hayas tenido una experiencia positiva con Casa del Libro.
Intentamos mejorar cada día y tu comentario ha sido muy importante para nosotros.
Good prices
Good prices, fast delivery with no extra cost, resuming, profesional and reliable.
November 9, 2024
Reply from Casa del Libro
Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.
Buying books
I bought a book on October 31, 2024, and the experience was good, even though my mother had to pick up my book at a GLS agency. (I'm from Spain btw)
November 4, 2024
Reply from Casa del Libro
Muchas gracias por tu opinión.
Nos alegra que hayas tenido una experiencia positiva con Casa del Libro.
Intentamos mejorar cada día y tu comentario ha sido muy importante para nosotros.
The order was ready as texted
The order was ready as texted
The payment process was ok and professional
November 7, 2024
Reply from Casa del Libro
Muchas gracias por tu opinión.
Nos alegra que hayas tenido una experiencia positiva con Casa del Libro.
Intentamos mejorar cada día y tu comentario ha sido muy importante para nosotros.
Great place to go!!
The organization and diversity of the books and the service of the personal.
November 4, 2024
Reply from Casa del Libro
Muchas gracias por tu opinión.
Nos alegra que hayas tenido una experiencia positiva con Casa del Libro.
Intentamos mejorar cada día y tu comentario ha sido muy importante para nosotros.
The best costumer bookshop experience…
The best costumer bookshop experience ever. You are able to find the book you wish.
November 1, 2024
Reply from Casa del Libro
Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.
Great experience
November 2, 2024
Reply from Casa del Libro
Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.
At the bookstore located at Gran Vía…
At the bookstore located at Gran Vía 29, Madrid, I was treated with professionalism, efficiency and empathy.
October 28, 2024
Reply from Casa del Libro
Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.
OK OK OK OK OK
November 1, 2024
Reply from Casa del Libro
Muchas gracias por tu opinión.
Nos alegra que hayas tenido una experiencia positiva con Casa del Libro.
Intentamos mejorar cada día y tu comentario ha sido muy importante para nosotros.
Reply from Casa del Libro
Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.
Reply from Casa del Libro
Thank you for your opinion.
We are glad that you had a positive experience with Casa del Libro. We try to improve every day and your comment has been very important to us.
Very good job
October 31, 2024
Reply from Casa del Libro
Muchas gracias por tu opinión.
Nos alegra que hayas tenido una experiencia positiva con Casa del Libro.
Intentamos mejorar cada día y tu comentario ha sido muy importante para nosotros.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.