Cash For Your Wheels Reviews 

588
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the extremely friendly and knowledgeable team for making dealership visits comfortable, ensuring that every single step of the car selling process remains clear, entirely pressure-free, and remarkably easy to follow from start to finish. Many people deeply appreciate receiving fair valuations and having all their questions answered patiently by exceptionally polite representatives. However, some reviewers mentioned receiving noticeably lower cash offers upon arrival than their initial online quotes had originally indicated. A few people also felt that these unexpected price reductions resulted in a rather disappointing and frustrating overall visit.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and welcoming service during car sales.... See more

Price

Customers consistently note positive experiences with price, reporting that they received fair and reasonable... See more

Service

Consumers find service to be positive, highlighting smooth and professional interactions throughout the... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting an overall smooth and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was brilliant to deal with. No hard sell and he explained everything he was doing. Offered us a good price for our vehicle, better than any of the other buying sites. Had to reduce from the init... See more

Rated 5 out of 5 stars

Would absolutely recommend selling your car with this company. The process was so easy and Gerald was so friendly and professional. They offered me £100 less than the online quote but it was completel... See more

Rated 5 out of 5 stars

Chris from the Bridgend branch explained the process well, talked through documentation needed for the car how the process worked. We had appointments with similar car companies, cancelled these... See more

Rated 5 out of 5 stars

Booked appointment with Chris in Pontprennau Cardiff. Looking to sell my daughters Kia Picanto as she was leaving for Uni. Chris made us feel really comfortable from the start, no pressure to sell, wi... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Free online valuation. We buy any make, model, mileage in any condition. The smart way to sell your vehicle. Just a few simple steps... 1) Enter your reg number in the box and we’ll ask you some simple questions about your car or van. 2)If you're happy with our valuation, then book an appointment at your local branch. 3) If you’re happy to proceed, we’ll take your vehicle off your hands and pay the money into your bank account


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

588 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(588)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chris was so helpful

Chris was so helpful. We were happy with the price offered as it reflected the condition of the VW Golf and was fair. Did not take long and was painless and prompt thank you Chris

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Really great service from Chris in the…

Really great service from Chris in the Cardiff branch recently. He was friendly, honest and knew his stuff. Ended up with double what another well known nearby competitor offered! All very reliable, money was in our account as promised the next working day.

October 19, 2024
Unprompted review
Rated 1 out of 5 stars

What a bunch of jokers

What a bunch of jokers. Gave an online valuation to be told the system is wrong it happens regularly and the price we quoted won’t be the one we offer. Complete waste of time!

October 23, 2024
Unprompted review
Cash For Your Wheels logo

Reply from Cash For Your Wheels

Hi, We are sorry that you were not happy with the price offered for your vehicle. We wish you good luck in selling your car for the price that you want.
Kind Regards

CFYW

Rated 5 out of 5 stars

Great

Chris from bridgend was really friendly , professional and helpful . he made the selling process easy

October 4, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID
We had taken our car to the Swindon branch because they had the highest value online at over £3000 on the inspection because we had only one key and the bumper had a few marks but everything else was perfectly fine he then offered us £1700 we didn’t go threw with it as we thought it was a joke don’t believe what it says online payment would not be given straight away as it mentions they take your car and you get money days later

September 28, 2024
Unprompted review
Cash For Your Wheels logo

Reply from Cash For Your Wheels

Hi, Mr N,
We take these matters very seriously, unfortunately , we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours , we would like to investigate this issue further, please contact George on 01656808055 so that we can resolve this issue immediately.

Kind regards


George (Customer Relations)

Rated 5 out of 5 stars

Great and honest service from Chris

Good original price for the two cars both higher than other competitors, they did both drop after inspection which we knew they would, one dropped and was still higher than other competitors and the other dropped quite substantially due to being the third owner of the car. So we sold the one car but was happy with this. Overall though, Chris from Cardiff was great, service was great and happy that we got one car sold!

September 22, 2024
Unprompted review
Rated 5 out of 5 stars

Professional service, with a fair price

Cash For Your Wheels made my car effortless to sell. Chris dealt with the sale who was courteous and professional throughout. They performed an honest assessment of the car and offered a fair price. Would gladly consider selling my car through this company again.

September 12, 2024
Unprompted review
Rated 1 out of 5 stars

RUBBISH

RUBBISH! Went to cardiff gate with our car only to be told that there is some sort of issue with the engine while the car is running perfectly fine. Then offered silly price. Wasted our time.

August 31, 2024
Unprompted review
Cash For Your Wheels logo

Reply from Cash For Your Wheels

Hi, We are sorry that you were not happy with the price offered for your vehicle. We wish you good luck in selling your car for the price that you want.
Kind Regards

CFYW

Rated 4 out of 5 stars

Cardiff branch sale

Dealt with Chris at Cardiff branch who gave me a reasonable but slightly under value expected for my vehicle. Nevertheless, Pleasant to deal with and smooth sale overall.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Chris cardiff

Chris, Cardiff branch. Made it quick and simple, excellent customer service and explained everything. Little lower than I was hoping but less hassle than selling privately.

August 28, 2024
Unprompted review

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