Cash For Your Wheels Reviews 

588
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the extremely friendly and knowledgeable team for making dealership visits comfortable, ensuring that every single step of the car selling process remains clear, entirely pressure-free, and remarkably easy to follow from start to finish. Many people deeply appreciate receiving fair valuations and having all their questions answered patiently by exceptionally polite representatives. However, some reviewers mentioned receiving noticeably lower cash offers upon arrival than their initial online quotes had originally indicated. A few people also felt that these unexpected price reductions resulted in a rather disappointing and frustrating overall visit.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and welcoming service during car sales.... See more

Price

Customers consistently note positive experiences with price, reporting that they received fair and reasonable... See more

Service

Consumers find service to be positive, highlighting smooth and professional interactions throughout the... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting an overall smooth and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was brilliant to deal with. No hard sell and he explained everything he was doing. Offered us a good price for our vehicle, better than any of the other buying sites. Had to reduce from the init... See more

Rated 5 out of 5 stars

Would absolutely recommend selling your car with this company. The process was so easy and Gerald was so friendly and professional. They offered me £100 less than the online quote but it was completel... See more

Rated 5 out of 5 stars

Chris from the Bridgend branch explained the process well, talked through documentation needed for the car how the process worked. We had appointments with similar car companies, cancelled these... See more

Rated 5 out of 5 stars

Booked appointment with Chris in Pontprennau Cardiff. Looking to sell my daughters Kia Picanto as she was leaving for Uni. Chris made us feel really comfortable from the start, no pressure to sell, wi... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Free online valuation. We buy any make, model, mileage in any condition. The smart way to sell your vehicle. Just a few simple steps... 1) Enter your reg number in the box and we’ll ask you some simple questions about your car or van. 2)If you're happy with our valuation, then book an appointment at your local branch. 3) If you’re happy to proceed, we’ll take your vehicle off your hands and pay the money into your bank account


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

588 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(588)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick and easy way to sell your car!! 🤩

Booked my appointment online which was very fast and efficient. Met with Chris and he was friendly and helpful. Got a good price for selling my car, which was explained in detail by Chris. Fast and quick way to sell your old car. Highly recommend.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Chris was amazing

Chris was very helpful at the Bridgend store. Very pleased with the price offered and was very fair: a lovely and nice genuine person. If you want to sell your car for the best value of money definitely come here!

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

I didn’t actually end up selling my car but still had a good experience with these guys trying too. They phoned and asked a few questions about my car and explained that I’d get a lower sum than originally offered, so I could make an informed decision before even leaving my house. I thought this was great service as some companies wouldn’t warn you and would pressure you into turning up and taking a substantially lower offer. They even advised me on steps on how to sell my car to get the sort of money I was looking for. Thanks Chris!

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Chris in Cardiff seen to us

Chris in Cardiff seen to us. Helpful, friendly and professional advice. Would highly recommend. Fair price just shy of what we were looking for. Would definitely sell my car here again.

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

Nonsense response to first review!!!

I wrote a review below explaining I never ever made it to have a meeting with anyone as I was phoned prior to coming saying they do not purchase diesel cars over 120k - despite giving me a quote and following this up with numerous texts.

I’m now not only baffled and amused but even more disgusted as “George” has replied to my earlier review saying they couldn’t purchase the car (that they’ve never seen btw) as it has outstanding HPI and a mileage discrepancy!!!!! Seems they have just made up stuff now!!… I’ve owned the car for 10 years…. Finance was paid off 5 years ago and no one has ever contacted me about a mileage discrepancy! I’m unsure why a company would lie on a review when they never met me nor saw my car due to wasting my time in the first place giving me quotes, chasing me up then when I finally made an appointment tell me they don’t buy cars with my age and mileages!?

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

What can I say about cashforyourwheels!

What can I say about cashforyourwheels! Absolutely brilliant service from Richard and Chris! Both very polite and very friendly! Sold my friends golf GTD that is absolutely fantastic car to drive! Really appreciate everything they have both done over the last couple days! If you haven’t gone and met them I’d highly recommend on doing so! Great bunch of people! Thank you very much both!

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Steven from the Bristol branch was great, made you feel at ease and explained the procedure clearly. Fantastic service, would definitely recommend and use again in the future.

June 29, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t bother wasting your time

Don’t bother wasting your time.
Went to the Newport branch waited over half hour before someone even knew I was waiting.
Went out to the car opened the bonnet told me the car had a major oil leak.
Said there was evidence of it even though it was repaired at the last MOT.
The appointment then came to an end within less than 30 seconds.
Couldn’t be bothered attitude total waste of mine and there time.

June 27, 2024
Unprompted review
Cash For Your Wheels logo

Reply from Cash For Your Wheels

Hi, Mr N,
We take these matters very seriously, unfortunately , we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours , we would like to investigate this issue further, please contact George on 01656808055 so that we can resolve this issue immediately.

Kind regards


George (Customer Relations)

Rated 5 out of 5 stars

Quick and Painless

Helped my 88 year old father sell his car. Great service, fast and friendly, explained everything in an easy manner and were very flexible and helpful. Desicion on the spot and even gave my father a lift home.

June 18, 2024
Unprompted review

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