Cash My Fone Reviews 

very slow processing, never return phone calls, knocked `5% of value for non existeant damage!
stay well clear

Reduced my payment and offered little explanation as to why!

slow response through email
had to ring to communicate sufficiently
lower price for phones rhan first quoted
£22 less than expected

Gave me a quote for my used, but perfectly functioning phone, which I posted off. A couple of days later I received an email sayinfg the phone was broken in half (!) and the offer was now ZERO pounds, and offering to 'recycle' it anyway or send it back.
The 'damage' could have happened in the post I guess, but I remain very dubious!

I researched all the other sites on google that offer to purchase old handsets, and the price quoted by yourselves was the best on offer!
Upon you receiving my phone , I received an email stating that it was not quite in the condition that you were expecting, so my offer price was reduced by 20% I was a little disappointed by this, however the revised price is still better than anyone else that was quoting me at the time so I am still happy to take the revised price!!!

Upon receipt of my phone Cash My Phone decided to reduce their offer in accordance to their terms and conditions, which may have been fair. However when I attempted to respond to their offer by phone and email it took me 3 days to finally speak to someone on their customer service number which they provided. In addition to this there was no response to my email correspondence. Not happy with the lack of communication.

Guess what! You won't believe it cash 4 fones offered me good money for my old phone.It will help towards my new one.Its so easy & they stay intouch all the way through to payment to you.Fab x

i think people shouldnt use this company ..i thought they where good instead they where bad, i got such a bad offer for my fone which wasnt worth it was a used1 month old apple i phone 5 16gb i was goven big offer but once they got it no reply to mails such poor customer service, i had to call just to get through!!

i was desperate for money so i wen thru with it..told il get paid yesterday morning but 3 day on since accepting my offer ...NO SIGN OF MONEY YET...

They took ages to receive my phone even though I posted it to the Freepost address. Receipt was only confirmed after I said I had proof of postage. Amount for my phone was reduced as they said it was in poor condition but I think the amount they reduced it by was too large. The amount I received was about what I had been offered by other companies and in future I'd probably choose a company with a better reputation. I did receive payment very quickly after it was approved. Just seemed what should have been a very easy transaction quite difficult.

The initial service was very good, however when I sent my phones in I then had to wait two months to get paid and it was me that got in contact with them to chase them up. Once I'd been in contact the communication was much better. I would have liked to have been kept in the loop more during the waiting period, I wonder if I hadn't contacted them would I have got paid?

Really good customer service and great communication, would use them again and recommend them to anyone.

Had three lots of correspondence to say this company hadn't received my handset when I could prove they had signed for it. Once they admitted they had my handset they then reduced the price I had been originally quoted saying it wasnt up to their standards ( my phone was fully functioning and had nothing cosmetically wrong with it). I agreed the price as could not be bothered with any more hassle & I was told I would receive payment in 48hrs it has now been 72 hrs and still no payment and no reply from my emails. I would not use this company again. Very disappointed.

This company is ok for what it is. I had no issues with them. Only thing I would say is that I emailed them but ha no reply however I followed my email up with a phone call. On the call the lad I spoke to was really helpful and answered all my questions with ease.

Would definitely use this company again!!

Apart from not knowing when my package had arrived until almost a week later, I received all emails quickly, was treat well and enjoyed dealing with this site. Quality service!

catchy ad didn't say that if your pohone had one blemish it gets marked down - prices paid seemed good but don't be fooled - unlike most operaors who require the phone just to be operating - these guys want it in pristine conditiion - and even if it is to you - to them it isn't!

Having said this their price at the end of the day still wasn't too bad

well done, quick cervice

Submitting my 'used' blackberry- they took 15% off the cost (so was paid £85)- even though it was used not new as per my declaration online. Taking liberties you could say...

had a great and easy experience with cash my phone and would certainly use again.

i did not get what they offered in the first place but i accept there may have been some scratches on the phones for fare enough.

thanks for a good experience. fair and fast

Took far too long to process, the dent/scratch decrease of 15% not labelled specifically enough. This made it far too misleading as after 2 years of a phone you're obviously going to have a few scratches. What looks a great deal will only be given to few that keep their phones immaculate, as after discount the prices are the same as [external reference], [external reference] etc.
Disappointed with the service and lack of communication, particularly when I phoned the customer helpline, which rang out every time and my messages I left and emails weren't responded to.
Just under 3 weeks to send the payment and it's only just been processed. Far too slow and not efficient enough