Cash My Fone Reviews 

Offered me less than they said, said things were wrong with the phone and it was in perfect working order only had it 1 month!!

phone was in full working order. had been used for 18 months so had general wear and tear which supposedly knocks 10% off the first quote they give you. I sent off my phone and over a week later i recieved an email saying the keypad was broken, it wasn't. The LCD was broken, it wasn't. Faulty vibration... ermmm nope. and so on. It went from being quoted at £75 to £37. Don't use unless you want next to nothing for your phone !!!!!!

Happy with everything, they constantly kept me updated and everything was progressed within good time. A little gutted that 15% was deducted because the phone didn't match the terms and conditions, even though i thought the phone was in very good form! But still satisfied with the amount i received. Would recommend to anyone.

Took them a while to send out freepost envelope and so by the time my phone arrived the value had gone down on the website.

They deducted 15% for scratches which was fair cop, but it is snuck away in the T&Cs as the 'Used condition' doesn't immediately tell you that.

Got an email with the revised price and it was alright, not as much as I was expected but ok. Responded to their email regarding new price but it didn't get picked up by customer services (kind of my fault as it said to email a different address but I can't be the only person to make that mistake). Rang up and the guy was very helpful and just authorised the payment for me - immediate email afterward.

Should get my cash within 48 hours - fingers crossed!

Good service but takes longer than indicated

At first knocked 15% off the £10 because of cosmetic blemishes. I was expecting this having read reviews here. However, my sarcastic reply seemed to spur them into giving me the full £10, claiming they had made a mistake and don't knock money off for broken/non-functioning items, which mine was.

So - all right in the end!

No problems at all with Cash My Fone. The whole process took two weeks from sending in the handset to receiving the cash.

Found the service very quick and easy; however, my opinion of what good condition means differs from theirs as my phone was in very good condition but they still reduced offer price. I wonder how many times this get out of paying the offer price is used?

The price they offered for the Phone was not what i recieved, they said there where scratches on the case, but it was always kept in a leather case and had a screen protector. They also said there was a phone lock even when the phone was bought without a contract.
The problems started when when they said they had not recieved the phone and ended when the reduced thier offer by 25% which i acepted against my better judgement to save the hasle factor.

I originally got offered a good price for my handset from cash my fone, however i became frustrated with them when over a week after sending them my handset via special next day delivery, i had still not heard anything back from them. not even an email to confirm they had recieved my handset. so i emailed them to enquire how my order was coming along and a few DAYS later recieved an email to say they had revised my original offer by 15% due to a few marks on the handset and would i like to accept the offer. but they failed to tell me exactly what the offer price had become.
so i emailed them again asking what the exact offer price now was, too which i never recieved a reply. so frustrated and annoyed i emailed them again to say i would just accept the offer, i then recieved an email a day later saying my offer would be transfered.

very slow responses and customer service. would not recommend, and wont be using in the future.

I gave my phone in. When I got the email I was told two different prices due to cosmetic damage however the actual phone wouldn't be affected. So this annoyed me however other than that good service

Was told my phone had wear and tear so the value given was lowered - this is despite your terms and conditions saying wear and tear is fine. If it was damaged then say that and don't say it had wear and tear. I don't think it was damaged, but accepted the lower value as it's too much hassle to re-do. I think it's a tactic of yours - to say you'll get £x for a phone and then lower it when you receive it.

They offer an fair price, dont trust there testing but still an ok price! Very slow at responding to emails and not very helpful!

Very disappointed in the service. Sent phone by special delivery which I had to chase to make sure it had been received 5 days later via various emails and phone call. Then they reduced the phone cashback due to damage, which i had already had a price for from another supplier and they had matched the cash my fone price, but I choose to go with cash my phone as they looked professional - big mistake wont be recommending them....................

Sent a Blackberry Torch which was less than a month old, in PERFECT condition, with full packaging, original accessories and additional unwanted accessories but these guys dropped their offer by approximately 25% stating that it "was not in an acceptable condition". Avoid!

Hello! This is a good site, but I think you should make it more stand out what the condition the phone is in, as one option was full working with battery, no water damage, no major scratches. Option two was major scratches not working, no battery, water logged ... So I put mine under the first one, because it's working properly and has no real major scratches... But other than that, great!

Was disappointed not to get money we were promised but agreed to second offer

Great couldn't have been more satisfied!

My daughter did this first and was excited to think she would get some money, then was told it wouldnt be as much! Whilst waiting for her response I too did it and guess what I too was told the same! It is taking a lot longer than expected! WE both had an e-mail saying that you had not received the phone (about a week or so after it was posted) Is this normal?


Having said that I think the idea is great and I am all in favor of recycling and it is a bonus to get a little back! All in all I am happy with your service!

hi i sent an old phone to cash my phone,i got top price for it and a very fast service
i had free post and a very fast reply,my cash is now in the bank.