I would like to express my sincere gratitude to the Casinomeister team for their professional help and support. The team responded quickly, paid close attention to every detail, and guided me throu... See more
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See what reviewers are saying
A great source of knowledge on all things casino-related for over 20 years, a place where only the most trusted casinos are recommended for players, and help is offered via a great Player Arbitrat... See more
I don't think the current rating justifies the 5 stars they have been given . From what I can tell there have been a few sites who are all for fairness and players protection . I have been at both s... See more
These guys helped me get paid out over $200,000.00! Absolute professionals, with excellent advice and excellent connection within the industry. They were there for me when I needed them, communicate... See more
Company replied
Company details
Written by the company
Online casinos that you can trust. Casinomeister provides online casino and gambling information and is considered the top watchdog of this industry.
Contact info
United States
- complaints@casinomeister.com
- www.casinomeister.com
4.2
Great
212 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good yes ferri nice
November 29, 2025
Unprompted review
Bit antiquated but helpful
I was having an issue with realprize that seemed to get settled after contacting them. Had been 14 business days by that point. Could be mere coincidence, but they were quick to respond and try to help.
November 26, 2025
Unprompted review
These guys are absolutely amazing!
These guys are absolutely amazing!! Thank you guys so much for all your help!!!
November 17, 2025
Unprompted review
Blocking Country IP´s without given reason
I am Member since 2016. Now you guys block my country with Cloudflare and refrain from having people read and commenting your posts? What the hell is going on with CM?
Update: I understand. Reconsidering my choice, I hope you guys will survive the current harsh environment.
September 22, 2025
Unprompted review
Reply from Casinomeister
Hi A.S.S.,
I'm really sorry about this but it's out of our control -- we have no choice but to comply with German law.
In order to remain compliant with German regulations, it is currently necessary for us to block German readers from accessing Casinomeister. We hope that we will be able to provide better access in the near future.
I have asked our legal department to provide me with the specific references within German legislation. When we have that I will update here for your reference.
Taking this into consideration, can you please reconsider your 1-star review?
Best regards,
The Casinomeister Team
got my my money back thank you
September 5, 2025
Unprompted review
Reply from Casinomeister
Hi P Cook,
Thanks for the five star review! Glad we helped you resolve your issue with the casino.
Cheers,
The Casinomeister Team
Helped me out when other services…
Helped me out when other services couldn't. I got my account verified when it was wrongfully closed, and received my payment in full
August 14, 2025
Unprompted review
Reply from Casinomeister
Hi Deon Tu,
Thanks for the great review! I’m happy we were able to help you sort out your problems at the casino.
Best regards,
The Casinomeister Team
IF I COULD GIVE THIS SITE A NEGATIVE I…
IF I COULD GIVE THIS SITE A NEGATIVE I WOULD OMG SO LISTEN TO THIS I GO ON THERE BECAYSE I WANTED TO WRITE A GOOD REVIEW FOR Jackpotter THEY SAID YES GO HERE TO CASINO MEISTER SO I DO I POST A REVIEW THEN I GET FEEDBACK FROM SOME NASTY PERSON AND BOOM BANNED FROM THE SITE. WHATS WRONG WITH THIS WORLD IM STARTING TO QUESTION JACKPOTTER NOW TOO WHICH SUCKS BECAUSE THATS THE 2 WEBSITE THAT HAS DONE THAT AND THEY TOLD ME TO GO THERE BUT MY ISSUE IS THERES NEGATIVE REVIEWS ALL OVER THAT WEBSITE AND THERE STILL A PART OF IT BUT I WRITE A GOOD ONE AND IM BANNED WTH!!! CASINOMEISTER IM GOOD WITH NOT BEING A PART OF YOUR NEGATIVE TRASHY SITE I HOPE YOU GET A CLUE AND REALLY RECONSIDER YOUR " RULES"!
August 14, 2025
Unprompted review
Reply from Casinomeister
Hello Stella Natalie becerra,
Sorry if there's been a misunderstanding. Our site has been getting spammed by JackPotter.com for several months now, quite literally 70 or more posts just like yours. Not only is this volume of spam from a single casino unheard of in the industry, but it is also very much something that sites like ours have to diligently pursue and combat in order to maintain our credibility as an authoritative site -- a reputation which we have spent a quarter of a century building.
So please excuse us if you happen to have been flagged as a false positive but floods of posts like this never happen unless the casino, JackPotter.com, is either paying players to post these “reviews” or otherwise incentivising people to spam on their behalf.
That said, your actions very much matched the profile of the spammers from JackPotter.com that have been attacking our site. You registered at 01:18h this morning and then posted your “review” around 10:00. This was your first and only post, so on a forum, this would flag you as a classic spammer -- especially given that we have had more than 70 similar posts just in the last 3 months. So you can see why we applied the "spamming" rule.
The other issue is that we are not here to host unsolicited reviews of casino sites. We refuse offers of that nature every day, often several a day. We have a Content Department that writes our Casinomeister Reviews and they have a very specific and thorough process for doing so. There are sites that welcome reviews from the public, like this one: Trustpilot, so perhaps that might be a better option for you.
Again, sorry if you were inadvertently caught up in our attempt to protect ourselves from a spam attack, but I hope this explanation helps you to understand why.
Regards,
The Casinomeister Team
Unfair moderation and censorship despite real evidence
I was permanently banned from CasinoMeister after trying to open a serious thread about irregularities in an online casino game. I didn’t present the full evidence right away because I wanted to see the community’s reaction first ,something many users do. However, the moderator ( Dunover ) abruptly closed the thread saying “nothing new was being added,” even though the thread only had 4 pages (while others have over 20 or more).
Later, when the same casino was being criticized by other users and even publicly flagged by the platform itself, I commented again to mention that my original thread had been shut down. Right after that, I was banned with no warning or chance to explain.
At no point did I insult anyone, spam, or behave like a troll. I simply tried to present a sensitive issue step by step. I believe I was treated unfairly, especially by a platform that claims to protect players and support transparency.
Thank you for your response, Mr. Max Drayman. I find it somewhat cowardly that you choose to hide behind the “Casinomeister Team” signature instead of addressing me directly under your own name.
In my case, Casinomeister did receive all the technical evidence directly, and they even sent it to the provider. However, my thread was closed after only four pages with the argument that it “wasn’t going anywhere,” while there are threads in the forum with 20, 30, or even 40 pages full of irrelevant messages that remain open. It is legitimate to ask: why the special focus on mine? Was there outside pressure to close it? The closure was not due to a lack of evidence, but because the topic was inconvenient.
I also noticed that my name has been mentioned repeatedly. My name is public everywhere, even here on Trustpilot alongside my email address. That does me no harm. I was not a problematic person; I was someone who touched on topics that affect certain interests within that platform — a platform that claims to protect players, but in practice suffocates them with promotions and bonuses. This is not genuine player protection, but just another tool to push bonuses.
Furthermore, I consider it discriminatory to state that all my texts were AI-generated. That is simply not true. The AI was only helping me translate what I wanted to say, as English is not my strong language. Suggesting otherwise sends the message that only those who speak perfect English are welcome in your forum, which is both exclusionary and discriminatory.
August 6, 2025
Unprompted review
Reply from Casinomeister
Hello,
For anyone who has read the above review, a little context: this gentleman, who signed up as "Hector", made allegations against an unspecified casino regarding game fairness. Over the course of the next three days, he posted no less than 47 times, mostly repeating the same AI-generated text, saying time and again, “I’m not going to name the offending party, I am waiting to see how they respond to Swiss authorities”.
We have a particularly active and experienced readership on Casinomeister so they inevitably requested further details. "Hector", or should I say: his chatbot buddy, would simply reword and repost his previous posts.
At this point he was in violation of our Forum Rules on two major counts: posting AI-generated content and using the forums to pursue a personal agenda, namely using Casinomeister forums to apply pressure to an unnamed casino for his own reasons.
"Hector's" failure to respond to the questions from our readership resulted in him losing credibility on the forums and raised repeated and lingering questions regarding his motives. Our readers had finally had enough and openly prompted us — the forum moderators — to step in and shut down his abuse of the forums.
Elsewhere on our forums, he accused a respected casino of fraud, posting both their name and their license number. When we confronted him on this -- he had given no proof whatsoever of his accusations — he simply deleted the casino’s name and said he had never targeted a specific casino. Blatantly untrue. When we called him on this, he changed his tactics and began to attack us, implying that we were corrupt and “defending other interests”. From our point of view he had come to Casinomeister with an agenda he wanted to pursue -- in direct violation of the Rules -- and when the moderators and forum membership were not receptive to this, Casinomeister was suddenly the problem.
This was the last straw for our patience so we banned him for numerous and repeated Forum Rules violations. He promptly created another account -- again in violation of the Forum Rules -- to continue where 'Hector' had left off.
The bottom line was that "Hector" had no intention of engaging in a meaningful way with Casinomeister staff or the forum members: he wanted to use the forums for his own purposes and rally as much support in that effort as he could. Beyond that, the site and its Rules meant nothing to him.
For all the above “Hector” was deemed persona non grata at Casinomeister, and this remains in effect to this day, despite his new and ongoing campaign of email harassment and leaving 1-star reviews on Trustpilot.
Best regards,
The Casinomeister Team
Love this forum and their PAB service…
Love this forum and their PAB service is a great universally recognized service for online players. Thank you for your help!
April 28, 2025
Unprompted review
Reply from Casinomeister
Hi Mitchell Whitaker,
Thank you for the kind words! :) I’m really glad we could help.
Best regards,
The Casinomeister Team
They helped resolve my issue again
They helped resolve my issue again. They are awesome.
July 29, 2025
Unprompted review
Reply from Casinomeister
Hi Daniel Hamilton,
Thank you so much! I have passed the word on to the rest of the PAB team that we are awesome. :D
So happy we could help you again.
Cheers,
The Casinomeister Team
What can I say about Casinomeister
What can I say about Casinomeister, one word amazing.
On the 17th of June, I had a bit of luck on a casino, that I've played on a good few times. But it didn't look like I was getting paid out for some funny reason, so I started thinking how do I make a complaint about this casino, started browsing around and come across Casinomeister, told them my situation and within a week an half the casino started paying me my winnings. I couldn't believe it all thanks to Casinomeister, the support from all the team has been unbelievable. I wouldn't of got my money if it wasn't for them.
Thank you all keep up the great work you all do
June 17, 2025
Unprompted review
Reply from Casinomeister
Hi lisa,
Thanks for the kind words, we do our best! So pleased we could help.
Don't hesitate if you need our services again in future! :)
Best regards,
The Casinomeister Team
Finally received my funds
After trying for 52 days I finally got my funds paid, I had many back and forth emails with the casino until they stopped responding altogether. I found Casinomeister after getting so frustrated with the casino and submitted my complaint hoping for a good outcome, I received the best outcome ❤️ This took a little under 2 weeks, thanks so much.
July 17, 2025
Unprompted review
Reply from Casinomeister
Hi Garry,
Thanks for the five star review!
You are very welcome and I'm glad we were able to help you resolve your issue with the casino.
Cheers,
The Casinomeister Team
Help through PAB
I filed a PAB on what I thought was a hopeless case. A disreputable online casino was being evasive when it came to verification documents. Thhe PAB Manager gathered some info and contacted the casino. My account was verified and paid within 3 days.
June 27, 2025
Unprompted review
Reply from Casinomeister
Hi Christopher Bechard,
Thanks for the great review! I'm glad we were able to help you quickly with this casino complaint. Don't hesitate if you need our services again.
Cheers,
The Casinomeister Team
This is by far the best way to solve…
This is by far the best way to solve any issues you may have with online casinos. Very professional, attentive and prompt. Also great info for reviews, descriptions, synopsis. HIghly recommend this vast resource!
June 13, 2025
Unprompted review
Reply from Casinomeister
Hi Steve_O,
Thanks for the kind words! I’m happy you're finding useful resources at Casinomeister, including our PAB arbitration service. We've been building the site for 27 years now, so it is true, it has become somewhat vast! May you continue to enjoy exploring the site. :)
Best regards,
The Casinomeister Team
PAB Team is great!
Forum is very useful and also the complaints team were excellent and helped pressure a casino to pay me that had delayed payments for months. Thank you Max and Gourd!
May 27, 2025
Unprompted review
Reply from Casinomeister
Hi John Varelas,
You are very welcome! I remember working on your case. Glad we managed to get your payments. Thanks for the review. :)
Best regards,
The Casinomeister Team
Wow. Miracle workers
Wow! Casinomeister works miracles!!!
I thought I was in a helpless situation and got scammed by a casino. My withdrawals were pending for almost 2 months. I contacted Casinomeister and my money was in my bank within 2 weeks. They’ve got the contacts and I’m glad I found them.
May 15, 2025
Unprompted review
Reply from Casinomeister
Hi Mamacita,
Thank you for glowing review! I’m really pleased our PAB service was able to help you get your issue resolved. :)
Kind regards,
The Casinomeister Team
Professional service
Good service- All positions listened to and considered in an evenhanded and professional manner. Good communication throughout.
May 9, 2025
Unprompted review
Reply from Casinomeister
Hi colly,
Thanks for the five star review! Glad we were able to help you with your casino issue.
Cheers,
The Casinomeister Team
Best ADR for igaming hands down
To be honest, these are the only genuine and sincere people in the whole industry. I have complained about payments and games; they are always quick to respond and get results. I would always recommend them to players who have issues, and they are also great for finding rogue websites and what to look out for. you will not find a better ADR for igaming
April 16, 2025
Unprompted review
Reply from Casinomeister
Hi crazyirishman,
Thank you so much for you wonderful review -- it means a lot to us. I’m really happy we could help you.
Best regards,
The Casinomeister Team
Great experience
Just a few hours and i got my problem solved with casinomeister! So fast, great customer service and absolutely great work. 100% recommending this one!!
April 8, 2025
Unprompted review
Reply from Casinomeister
Hi Suvi Metsätähti,
Thanks for the five star review and the recommendation! We really appreciate it. :) I'm so glad we could help you out.
Cheers,
The Casinomeister Team
AWSOME PEOPLE
They are awesome. They take care of the situation in a very timely manner. Max and everyone there go above and beyond. I'm so glad I contacted them. I recommend everyone that needs help contact them.
April 7, 2025
Unprompted review
Reply from Casinomeister
Hi Donita,
Thank you for the kind words! I’m very glad we could help you resolve your issue with the casino.
Best regards,
The Casinomeister Team
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