Casinomeister Reviews 

212
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I would like to express my sincere gratitude to the Casinomeister team for their professional help and support. The team responded quickly, paid close attention to every detail, and guided me throu... See more

Rated 5 out of 5 stars

A great source of knowledge on all things casino-related for over 20 years, a place where only the most trusted casinos are recommended for players, and help is offered via a great Player Arbitrat... See more

Rated 5 out of 5 stars

I don't think the current rating justifies the 5 stars they have been given . From what I can tell there have been a few sites who are all for fairness and players protection . I have been at both s... See more

Rated 5 out of 5 stars

These guys helped me get paid out over $200,000.00! Absolute professionals, with excellent advice and excellent connection within the industry. They were there for me when I needed them, communicate... See more

Company replied

Company details

  1. Gambling Service
  2. Casino
  3. Gambling House
  4. Online Casino or Bookmaker

Written by the company

Online casinos that you can trust. Casinomeister provides online casino and gambling information and is considered the top watchdog of this industry.


Contact info

4.2

Great

TrustScore 4 out of 5

212 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(212)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful help and almost racist

Awful help in PAB.
Was never a discussion just got closed when the casino said no.

No fighting for the player just a basic “I asked nicely and they said no”

Almost certainly max is taking a lot of backhanders from the industry and has no intention to upset his gravy train.

To make it worse, his excuse was my wife English was bad as a second language. Discrimination and borderline racism.

Good news is ask gamblers did help and we are in discussion with the casino now

September 1, 2024
Unprompted review
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Reply from Casinomeister

Hi Mikkel,

Since you aren't able to provide any information about your specific PAB, it's a bit difficult to determine what your problem is.

You offer no details regarding the PAB in question so I can only reply in general terms:
- in cases where the complainant is asking the casino to do something for them that is above and beyond the Terms OR asking for an exemption to the Terms then yes, asking the casino nicely and having to accept “no” as an answer is a perfectly legitimate course of action.

- it’s very easy to call someone racist when you provide no details and no proof. If you are referring to our clearly stated policy that “our service is only available in English” that’s not racism, that’s a simple admission that we have a small, English-speaking staff and are not in a position to offer a multi-language service. In cases where English is a second language for the player and we are unable to understand what they are trying to convey, we do ask them to get the assistance of an English speaker.

Again, this is simple pragmatism on our part because of our staff limitations and should not be taken as anything more than what it is — advice on how to help us understand the player’s complaint issue and the details surrounding it.

Payoffs? Nice try. We've been the leading arbitration service in this industry since 1998, we're completely transparent with our operations, which points to the fact that your accusation is absurd. I challenge any operator, player, affiliate, or ANYONE on this planet to come forth with any evidence of payoffs: twenty six years - that's our track record. So if you want to post that nonsense, put your money where your mouth is. The bottom line is that you can't.

Next time, how about doing the adult thing - contacting us about why you feel we didn't deal with your complaint properly instead of posting a bunch rubbish. Racists? Payoffs? Yeah, right. LOL

We’re sorry that we weren’t able to help with this particular case and are happy that AskGamblers is also trying to assist you.

Sincerely,

Bryan

Rated 5 out of 5 stars

CasinoMeister Helped Me Get My Withdrawal!!!

If you’re having trouble receiving your withdrawal from an online casino, CasinoMeister should be your 1st Resource! I was continuously getting the runaround about my withdrawal for more than a month!!! I had completely given up! But, as a last ditch effort, I did a Google search and found CasinoMeister! I joined the site and filed a complaint with them. CasinoMeister responded lightning fast to my complaint and submitted my claim to the rogue casino, immediately! Within 24 to 48 hrs of them submitting my complaint to the casino, I received an Email notification from my Crypto Wallet that a payment was deposited into my account!!! Miraculously, the money just showed up!!! So, if this happens to you, you have nothing to lose by submitting a complaint with CasinoMeister! It worked for me!!! AND, it was completely FREE!!! I’m extremely happy that I found them, because I almost left $1400 behind!!! Thank you so much, CasinoMeister!!!💰

August 23, 2024
Unprompted review
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Reply from Casinomeister

Hiya Gigi!

I'm glad we were able to help you out. Thanks for your kind words. :)

Cheers!

Bryan

Rated 5 out of 5 stars

Absolutely amazing service

Amazing! I fully believe that they helped me get my money I probably would not have gotten otherwise. Thank you so much.

August 16, 2024
Unprompted review
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Reply from Casinomeister

Hi Susan!

You're welcome! Thanks for your review. :)

Cheers!

Bryan

Rated 1 out of 5 stars

I did not receive any support and I was…

I did not receive any support and I was robbed from a casino betmaster.bet This site was of no help

May 10, 2024
Unprompted review
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Reply from Casinomeister

Hi Imed,

Sorry if you feel that you didn't get the help you were asking for at Casinomeister. The thing is, players who commit player fraud (like you) and who submit bogus complaints (like you did) take time and attention away from real complaints - not the BS you submitted with us, Ask Gamblers, and Gambling Guru. You submitted the same complaint at Gambling Guru (Readers here can refer themselves to this guy's other TP complaints.)

The bottom line is that you didn't like being called out as a fraudster. Please go away. Have a nice day.

Cheers!

Bryan

Rated 5 out of 5 stars

These guys are the best in the…

These guys are the best in the business!! They work fast and have great relationships with many of the casino reps. Max who runs it is extremely polite and responds quickly to messages. They also take on casinos that other sites don’t , such as posh. I want to thank you guys for all you do. CASINOMEISTER IS THE BEST

October 16, 2023
Unprompted review
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Reply from Casinomeister

Hiya Jerry!!

Thanks for the kudos! We have one of the most dedicated and hardest working team behind the PABs. Max and Gourd, and occasionally me LOL, but mostly them. :)

Glad it worked out for you.

Cheers!

Bryan

Rated 5 out of 5 stars

Casinomeister has helped me get paid…

Casinomeister has helped me get paid from a casino that is known to slow pay or never pay.I was waiting for 3 months for this payment and after filing a complaint with Casinomeister I was paid within 2 weeks. This is the third time they have helped me and once I contact them they get to work and I finally get paid. Thank you

July 15, 2024
Unprompted review
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Reply from Casinomeister

Hiya Michelle,

Thank you very much for your review. I am glad we were able to help you out. :)

Cheers!

Bryan

Rated 5 out of 5 stars

Direct assistance

I received direct assistance. Casinomeister has extremely good contacts with casino representatives and ensures you never feel abandoned.

July 11, 2024
Unprompted review
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Reply from Casinomeister

Hiya Thiemo!

Thanks for the kind words. We don't like abandoning people. :)

Cheers!

Bryan

Rated 5 out of 5 stars

Verification/Withdrawal issue

Helped me with a withdrawal/verification issue, super quick and very professional. Thank you!

July 2, 2024
Unprompted review
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Reply from Casinomeister

Hi Alexander!

Thanks for the kudos! Glad we were of service. :)

Cheers!

Bryan

Rated 1 out of 5 stars

Casinomeister is useless!

I contacted CM regarding an issue with Winz.io, where I had kind of proof that they had 'pre-knowledge' of the outcome of spins (probably some sort of 'time-delay' or something?),but CM did absolutely nothing! I guess they're 'cahoots' with some casinos, who they give high ratings to then?

December 29, 2023
Unprompted review
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Reply from Casinomeister

Hi CK,

I can't go by the little bit of detail you've posted here, but we have no record of your complaint that you claim was submitted at Casinomeister. If it's concerning asking us to test a casino's software, or verifying games - sorry that is beyond the scope of our ADR service, which is made perfectly clear in our terms and conditions. So to say we did absolutely nothing - well, we aren't a compliance service that tests games. And no cahoots - our rating system is perfectly clear and transparent. https://www.casinomeister.com/rating-system-explanation/

You should do your research before blabbing out some daft nonsense.

Sincerely,

Bryan

Rated 5 out of 5 stars

I contacted Casinomeister for an issue…

I contacted Casinomeister for an issue I had with a UK casino. It was a first step for some advice and the reply was quick and through.

I love that they have direct casino rep contact and a thread for additional support from members!

If you have any casino issues, go here first for some great advice and help!

July 3, 2024
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya Secular Slots!

Thanks for the kudos. Much appreciated. And yeah, there are loads of casino reps and many, many helpful individuals in our forum. I am really glad you found us. :)

Cheers!

Bryan

Rated 5 out of 5 stars

Simply the best

I won a great deal of money from a casino and I just could not get paid. Max of Casinomeister contacted them and eventually got them to start making regular payments. I was shocked as to how quickly I was paid. I could not be happier with the result.
Thank you Max for what you did and thank you GourdFollower for following my progress.
BTW additionally I recommend that everyone check out their website for all their wonderful content and forums.

April 20, 2024
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya Arnold!

On behalf of Max and Gourdfollower, we thank you. They are two of the most dedicated folks in this industry that have spent years working behind the scenes at Casinomeister - mostly in the complaints section. They are always reading these TP reviews and are chuffed when they see comments like yours appear. Thank you very much :)

Cheers!

Bryan

Rated 5 out of 5 stars

I was getting the run around from an online casino...

I was getting the run around from a casino from which had made a withdrawal request. The request was approved but the payment never came. After months talking with their support I found casinomeister's player arbitration service. I opened a ticket not thinking it would help but it couldn't hurt anything. They replied 2 days later and said they were contact the casino. 3 days after that my bitcoin wallet had received the funds from my withdrawal. I was amazed and happy about the quick and positive resolution. If it wasn't for their intervention I'm sure I would still be looking for the payment.
Thank you very much for the help and if anyone else has issues with online casinos open a ticket with this site and let them get what you're owed!

June 13, 2024
Unprompted review
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Reply from Casinomeister

Hi Donovan,

Thanks for your detailed review and for recommending us! I’m very glad we could be of service.

And sorry to be slow to thank you here — we’re so busy with PAB cases that we’ve gotten behind on our Trustpilot thank-yous! :)

Best regards,
The Casinomeister Team

Rated 5 out of 5 stars

casinomizer is very helpfull

the people at casinomizer are very nice and helpfull , stood up for me to get moneys back from a casino that didnt want to pay. they really care about the people they help

May 15, 2024
Unprompted review
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Reply from Casinomeister

Hiya Customer!

I am glad Casinomizer was able to help you out. I hope we are able to as well! ;)

Seriously. thank you for your kind words.

Sincerely,

Bryan

Rated 5 out of 5 stars

Amazing service

Amazing service , these guys helped me to withdraw money from a shady casino ! Many many thanks !!!

June 11, 2024
Unprompted review
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Reply from Casinomeister

Hiya Vova!

Thanks for your review! And thanks for the kind words. I hope you'll be able to steer away from any more shady casinos. :)

Cheers!

Bryan

Rated 5 out of 5 stars

I was fed up and tired of waiting over…

I was fed up and tired of waiting over three months to receive $5000.00 in winnings. Until I reached out and spoke with Max on Casinomeister, I was able to get it within a week. Very thankful!

May 28, 2024
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya Antony!

That's a real success story. Thanks for the kudos, and I am really happy we were of service to you.

Sincerely,

Bryan

Rated 5 out of 5 stars

Amazing free service that is a must use

I had an issue where a casino owed me and would not pay about $37k in winnings. Max and his team resolved the issue through their PAB service, which is free and amazing. In addition, I generally learned a ton about the industry from their forum and website. If you engage in online gambling, this site is a must. Literally learned a ton in a matter of days. The fact that real people, who I never met before, stepped in to help me, FOR FREE, is crazy - it is amazing. Plus the casinos, generally, actually care about complaints here. It’s just a great website and I recommend using it if you online gamble in any form.

May 22, 2024
Unprompted review
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Reply from Casinomeister

Hiya Brian,

Thank you very much for your review. I created this site 26 years ago hoping it would serve as a beacon of light to guide players to the right casinos - and to avoid the rogues and clip-shot joints. It was a good idea in 1998 - and it has been a success since mainly due to the involvement of our player and igaming rep community. I am glad you have chosen to become a part of this. Thank you!

Cheers!

Bryan

Rated 1 out of 5 stars

Don’t trust them

This site claims to have a decade of experience and a whole lot of information for the players, but the whole information they got, is off big time, first of all they mention casinos from 2012, and a list of best casinos 2024 but if you do an isividual search of their best list, you come across the truth and how wrong their list is, I got banned because I mentioned a few bad casinos, because I had bad experiences and so what if they were mentioned. Well casino meisters were very bothered by my post, and for pointing out that they have way more advertising for casinos then lists of complaints by players, instead of big bold red text they use the fine print. What a warning!!!! But their recommendations……c’mon.
I have plenty reasons to believe they work closely with the casinos and their work is to ease players pain for losses, but besides what is written in some pretty fake reviews, there is no guarantee that they actually have helped someone, anyone can write anything and claim being the best , the only and accredited but I can say all that too. They did as I expected and that means nothing. They dare state that I was trying to cash out on some casino, how the hell was I trying if there is nothing I can do, all we can do is warm others and for doing that I got banned. They’re in it with casinos no doubt. The site doesn’t allow you to upload files because that would make their casinos look bad, without images or files their casinos are safe and the players on hear my word against theirs but no proof who is the truthful one.

May 14, 2024
Unprompted review
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Reply from Casinomeister

Hi Luis,

I'm surprised that you would post your rant at Trustpilot, but by doing so I will gladly counter your review with some facts.

Luis submitted a complaint against an online casino (which is not one of our sponsors BTW), and we were in the process of assisting him. Unfortunately it seems this person has a lack of self-discipline - he violated the terms and conditions of our complaints service by verbally attacking the casino representative (Tawni) in the forum here:
https://www.casinomeister.com/forums/threads/ailgue-chubak-vs-virtual-group-sort-of.102394/

The casino representative is a real human being who was assisting him - and he made the decision to ignore that and he became abusive. Specifically, his exact words were: " And that virtual rep Tawni, is hell of trash, they can all burn, I. Put it out to the universe so be it."

So this Luis Manuel Manriquez feels that it is socially acceptable to tell people that they are trash and that they can burn. We have strict policies against abusive behaviour (unlike Trustpilot) and I would guess that anyone reading this would have banned this guy like we did. You can read what he wrote in our forum and make your own decision. This guy is an absolute troll.

BTW - yes you can upload files and images in our forum. And yes, you can criticise as many casinos if you like - we don't care. We only care that you treat your fellow forum members with respect. This you are unable to do, and this is why you were banned.

Cheers!

Bryan

Rated 1 out of 5 stars

A terrible site

A terrible site, Beware don't say anything bad against the fraud and corruption and deceit and the cheating in gambling as the owner gets money from casinos and is affiliated to them. Any negative reviews get bashed about by the idiot casino affiliates who run the site. The owner is also so paranoid against any negative reviews he starts to verbally threaten people. It's a good site if you work at a casino and want to promote gambling otherwise if anyone tells the truth about the fraud corruption and decit in gambling then it's a no no.

May 11, 2024
Unprompted review
Casinomeister logo

Reply from Casinomeister

This is a bunch of nonsense - this Stephen Tague was banned from our forum over two years ago for being an obnoxious troll. I see he is still at it here at Trustpilot.

Just to be clear, we have been in business for 26 years and have a track record above par on being unbiased towards ANY casino whether it be a sponsor or not. (This person wasn't even complaining about one of our sponsors btw). The only people who called this person out for his nonsense were players in our forum (players who are a lot smarter than this guy). He obviously has some issues with the truth and with controlling his obnoxious behaviour.

Anyone can read his posts here - and everyone will understand and agree why this behaviour is not tolerated in our forum.
https://www.casinomeister.com/forums/threads/playtech-how-do-they-get-away-with-it.97227/

Stevo77 is his user name.

Cheers!

Bryan

Rated 5 out of 5 stars

AMAZING PAB Service _ Got Paid in 10 Days

I contacted casinomeister in April 2024 over a dispute about unpaid winnings dating back to January 2024 having initially being given the run-around by the casino, to in recent weeks, being blanket ignored. Nobody would respond to my messages, emails, calls and I was at my wits end.

Everything about using their Player Arbitration Service (PAB) is clearly laid out and easy to follow. They promptly did what they stated they would and kept me updated at each step.

I was informed almost immediately that the casino in question didn’t hold a current casino licence which didn’t bode well for me getting my money as they’re not bound by any regulatory framework. So I didn’t get my hopes up.

Yet within 9 days of lodging my complaint with Casinomeisters PAB service, I received an email from the casino confirming my winnings were back in my account able to be withdrawn.

Additionally, and quite unexpectedly, the casino also resolved an additional issue I had being arguing with them in tandem to my winnings dispute, over being overcharged on USD deposits and some unauthorised transactions on my card. This wasn’t even included in the PAB I lodged as I intended to dispute this via my bank after I’d received my winnings. But I didn’t need to as they did the right thing on both counts.

I can only attribute this to the team at casinomeister, and to the clout of the PAB forcing their hand.

So after beating my head against a brick wall for MONTHS, literally causing me no end of stress and angst, in the space of TEN DAYS, I had USD $4790 paid back to me thanks to Max and the casinomeister team and the amazing free PAB Service they offer.

I cannot thank or recommend them highly enough!

April 19, 2024
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya Amy!

Thanks for your review! Much appreciated! Our small but powerful PAB team does a heck of a job. Thanks for pointing this out! :)

Cheers!

Bryan

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