I would like to express my sincere gratitude to the Casinomeister team for their professional help and support. The team responded quickly, paid close attention to every detail, and guided me throu... See more
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A great source of knowledge on all things casino-related for over 20 years, a place where only the most trusted casinos are recommended for players, and help is offered via a great Player Arbitrat... See more
I don't think the current rating justifies the 5 stars they have been given . From what I can tell there have been a few sites who are all for fairness and players protection . I have been at both s... See more
These guys helped me get paid out over $200,000.00! Absolute professionals, with excellent advice and excellent connection within the industry. They were there for me when I needed them, communicate... See more
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Company details
Written by the company
Online casinos that you can trust. Casinomeister provides online casino and gambling information and is considered the top watchdog of this industry.
Contact info
United States
- complaints@casinomeister.com
- www.casinomeister.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Awful help and almost racist
Awful help in PAB.
Was never a discussion just got closed when the casino said no.
No fighting for the player just a basic “I asked nicely and they said no”
Almost certainly max is taking a lot of backhanders from the industry and has no intention to upset his gravy train.
To make it worse, his excuse was my wife English was bad as a second language. Discrimination and borderline racism.
Good news is ask gamblers did help and we are in discussion with the casino now

Reply from Casinomeister
Great help getting funds for online…
Great help getting funds for online casino!

Reply from Casinomeister
CasinoMeister Helped Me Get My Withdrawal!!!
If you’re having trouble receiving your withdrawal from an online casino, CasinoMeister should be your 1st Resource! I was continuously getting the runaround about my withdrawal for more than a month!!! I had completely given up! But, as a last ditch effort, I did a Google search and found CasinoMeister! I joined the site and filed a complaint with them. CasinoMeister responded lightning fast to my complaint and submitted my claim to the rogue casino, immediately! Within 24 to 48 hrs of them submitting my complaint to the casino, I received an Email notification from my Crypto Wallet that a payment was deposited into my account!!! Miraculously, the money just showed up!!! So, if this happens to you, you have nothing to lose by submitting a complaint with CasinoMeister! It worked for me!!! AND, it was completely FREE!!! I’m extremely happy that I found them, because I almost left $1400 behind!!! Thank you so much, CasinoMeister!!!💰

Reply from Casinomeister
Absolutely amazing service
Amazing! I fully believe that they helped me get my money I probably would not have gotten otherwise. Thank you so much.

Reply from Casinomeister
I did not receive any support and I was…
I did not receive any support and I was robbed from a casino betmaster.bet This site was of no help

Reply from Casinomeister
These guys are the best in the…
These guys are the best in the business!! They work fast and have great relationships with many of the casino reps. Max who runs it is extremely polite and responds quickly to messages. They also take on casinos that other sites don’t , such as posh. I want to thank you guys for all you do. CASINOMEISTER IS THE BEST

Reply from Casinomeister
Casinomeister has helped me get paid…
Casinomeister has helped me get paid from a casino that is known to slow pay or never pay.I was waiting for 3 months for this payment and after filing a complaint with Casinomeister I was paid within 2 weeks. This is the third time they have helped me and once I contact them they get to work and I finally get paid. Thank you

Reply from Casinomeister
Direct assistance
I received direct assistance. Casinomeister has extremely good contacts with casino representatives and ensures you never feel abandoned.

Reply from Casinomeister
Verification/Withdrawal issue
Helped me with a withdrawal/verification issue, super quick and very professional. Thank you!

Reply from Casinomeister
Casinomeister is useless!
I contacted CM regarding an issue with Winz.io, where I had kind of proof that they had 'pre-knowledge' of the outcome of spins (probably some sort of 'time-delay' or something?),but CM did absolutely nothing! I guess they're 'cahoots' with some casinos, who they give high ratings to then?

Reply from Casinomeister
I contacted Casinomeister for an issue…
I contacted Casinomeister for an issue I had with a UK casino. It was a first step for some advice and the reply was quick and through.
I love that they have direct casino rep contact and a thread for additional support from members!
If you have any casino issues, go here first for some great advice and help!

Reply from Casinomeister
Simply the best
I won a great deal of money from a casino and I just could not get paid. Max of Casinomeister contacted them and eventually got them to start making regular payments. I was shocked as to how quickly I was paid. I could not be happier with the result.
Thank you Max for what you did and thank you GourdFollower for following my progress.
BTW additionally I recommend that everyone check out their website for all their wonderful content and forums.

Reply from Casinomeister
I was getting the run around from an online casino...
I was getting the run around from a casino from which had made a withdrawal request. The request was approved but the payment never came. After months talking with their support I found casinomeister's player arbitration service. I opened a ticket not thinking it would help but it couldn't hurt anything. They replied 2 days later and said they were contact the casino. 3 days after that my bitcoin wallet had received the funds from my withdrawal. I was amazed and happy about the quick and positive resolution. If it wasn't for their intervention I'm sure I would still be looking for the payment.
Thank you very much for the help and if anyone else has issues with online casinos open a ticket with this site and let them get what you're owed!

Reply from Casinomeister
casinomizer is very helpfull
the people at casinomizer are very nice and helpfull , stood up for me to get moneys back from a casino that didnt want to pay. they really care about the people they help

Reply from Casinomeister
Amazing service
Amazing service , these guys helped me to withdraw money from a shady casino ! Many many thanks !!!

Reply from Casinomeister
I was fed up and tired of waiting over…
I was fed up and tired of waiting over three months to receive $5000.00 in winnings. Until I reached out and spoke with Max on Casinomeister, I was able to get it within a week. Very thankful!

Reply from Casinomeister
Amazing free service that is a must use
I had an issue where a casino owed me and would not pay about $37k in winnings. Max and his team resolved the issue through their PAB service, which is free and amazing. In addition, I generally learned a ton about the industry from their forum and website. If you engage in online gambling, this site is a must. Literally learned a ton in a matter of days. The fact that real people, who I never met before, stepped in to help me, FOR FREE, is crazy - it is amazing. Plus the casinos, generally, actually care about complaints here. It’s just a great website and I recommend using it if you online gamble in any form.

Reply from Casinomeister
Don’t trust them
This site claims to have a decade of experience and a whole lot of information for the players, but the whole information they got, is off big time, first of all they mention casinos from 2012, and a list of best casinos 2024 but if you do an isividual search of their best list, you come across the truth and how wrong their list is, I got banned because I mentioned a few bad casinos, because I had bad experiences and so what if they were mentioned. Well casino meisters were very bothered by my post, and for pointing out that they have way more advertising for casinos then lists of complaints by players, instead of big bold red text they use the fine print. What a warning!!!! But their recommendations……c’mon.
I have plenty reasons to believe they work closely with the casinos and their work is to ease players pain for losses, but besides what is written in some pretty fake reviews, there is no guarantee that they actually have helped someone, anyone can write anything and claim being the best , the only and accredited but I can say all that too. They did as I expected and that means nothing. They dare state that I was trying to cash out on some casino, how the hell was I trying if there is nothing I can do, all we can do is warm others and for doing that I got banned. They’re in it with casinos no doubt. The site doesn’t allow you to upload files because that would make their casinos look bad, without images or files their casinos are safe and the players on hear my word against theirs but no proof who is the truthful one.

Reply from Casinomeister
A terrible site
A terrible site, Beware don't say anything bad against the fraud and corruption and deceit and the cheating in gambling as the owner gets money from casinos and is affiliated to them. Any negative reviews get bashed about by the idiot casino affiliates who run the site. The owner is also so paranoid against any negative reviews he starts to verbally threaten people. It's a good site if you work at a casino and want to promote gambling otherwise if anyone tells the truth about the fraud corruption and decit in gambling then it's a no no.

Reply from Casinomeister
AMAZING PAB Service _ Got Paid in 10 Days
I contacted casinomeister in April 2024 over a dispute about unpaid winnings dating back to January 2024 having initially being given the run-around by the casino, to in recent weeks, being blanket ignored. Nobody would respond to my messages, emails, calls and I was at my wits end.
Everything about using their Player Arbitration Service (PAB) is clearly laid out and easy to follow. They promptly did what they stated they would and kept me updated at each step.
I was informed almost immediately that the casino in question didn’t hold a current casino licence which didn’t bode well for me getting my money as they’re not bound by any regulatory framework. So I didn’t get my hopes up.
Yet within 9 days of lodging my complaint with Casinomeisters PAB service, I received an email from the casino confirming my winnings were back in my account able to be withdrawn.
Additionally, and quite unexpectedly, the casino also resolved an additional issue I had being arguing with them in tandem to my winnings dispute, over being overcharged on USD deposits and some unauthorised transactions on my card. This wasn’t even included in the PAB I lodged as I intended to dispute this via my bank after I’d received my winnings. But I didn’t need to as they did the right thing on both counts.
I can only attribute this to the team at casinomeister, and to the clout of the PAB forcing their hand.
So after beating my head against a brick wall for MONTHS, literally causing me no end of stress and angst, in the space of TEN DAYS, I had USD $4790 paid back to me thanks to Max and the casinomeister team and the amazing free PAB Service they offer.
I cannot thank or recommend them highly enough!

Reply from Casinomeister
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