I would like to express my sincere gratitude to the Casinomeister team for their professional help and support. The team responded quickly, paid close attention to every detail, and guided me throu... See more
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See what reviewers are saying
A great source of knowledge on all things casino-related for over 20 years, a place where only the most trusted casinos are recommended for players, and help is offered via a great Player Arbitrat... See more
I don't think the current rating justifies the 5 stars they have been given . From what I can tell there have been a few sites who are all for fairness and players protection . I have been at both s... See more
These guys helped me get paid out over $200,000.00! Absolute professionals, with excellent advice and excellent connection within the industry. They were there for me when I needed them, communicate... See more
Company replied
Company details
Written by the company
Online casinos that you can trust. Casinomeister provides online casino and gambling information and is considered the top watchdog of this industry.
Contact info
United States
- complaints@casinomeister.com
- www.casinomeister.com
4.2
Great
212 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Casinomeister helped me with sunriseslots
I had a little problem with a payment that was not comigo through and they helped me with the situation, i recommend their services for anyone who is in the same problem as myself cause they can really make a difference
February 20, 2025
Unprompted review
Reply from Casinomeister
Hi Dani,
Thanks for recommending us! Glad we could help you with your casino complaint.
Cheers,
The Casinomeister Team
Casinomeister has facilitated for me…
Casinomeister has facilitated for me resolution of over $10.000 in outstanding online casinos balances. They are thoughtful, thorough and deliver results.
March 3, 2025
Unprompted review
Reply from Casinomeister
Hi Dave B,
Thanks for the kind words! I'm very glad we were able to help you with your issues at those two casinos.
Cheers,
The Casinomeister Team
Casinomeister is the best!
Casinomeister has assisted me at least 3 times with excellent results. I would recommend them to anyone and everyone!
February 17, 2025
Unprompted review
Reply from Casinomeister
Hi Shon Bailey,
Thank you for the great review! I’m so glad we were able to help you again. :)
Kind regards,
The Casinomeister Team
I don't like trustpilot at all but I…
I don't like trustpilot at all but I will leave Casinomeister a review here. They are an excellent service and they really do have a good thing going. They should have more than a 4.3 rating.
February 21, 2025
Unprompted review
Reply from Casinomeister
Hi Maria,
We very much appreciate the kind words! (Especially as you're not a Trustpilot fan.) And we totally agree that we should have a higher rating. :D
I’m really happy we could help you with your casino issue.
Kind regards,
The Casinomeister Team
Excellent service
Excellent service ! They always give an answer in a minute and service is always good. I truly recommend to talk to them if anything is wrong with your online casino experience.
February 20, 2025
Unprompted review
Reply from Casinomeister
Hi Vincent Doucet,
Many thanks for the excellent review!
We do our best to respond quickly, but we are a small team -- so we can't guarantee that we'll always be able to get back to people in only "a minute"! :D
Glad you found our site helpful.
Cheers,
The Casinomeister Team
Casinomeister comes through when others(askgamblers) failed
I had an issue with bitstarz back in the summer and around the new year I decided to contact casinomeiaters pab after failing to get any help from askgamblers when the issue occurred. They were great and Olle was great and I was able to come away satisfied with the outcome. Thanks again!
January 31, 2025
Unprompted review
Reply from Casinomeister
Hi Z.A.,
Thanks for the great review! Glad our PAB complaints service team was able to be of help with your issue at the casino.
Cheers,
The Casinomeister Team
Reply from Casinomeister
Hi Jack mac,
Thanks for the great review! I’m really glad we could help. :)
Best regards,
The Casinomeister Team
A very good platform with no nonsense feedback or solved issues. I used it with a couple of casinos problems . Very happy with the way of handeling and communication.
I had a few disputes with casinos . I really like that every complaint is taken seriously by there complaints page . No nonsens and unnest feedback. Also there forums are very constructive feedback. You don’t win or get things sorted you’re way , but that’s how it works in that Industry. I feel very comfortable.
December 29, 2024
Unprompted review
Reply from Casinomeister
Hi franciscus,
Thanks for the five star review! Glad you found our forum helpful. Sorry we couldn't resolve your cases as you’d hoped, but as you are aware that’s not always possible.
Cheers,
The Casinomeister Team
I won a big jackpot $57,353 playing…
I won a big jackpot $57,353 playing Planet 7.I requested to have $2500 withdrawn well they came back to tell me the bank I had been using to deposit money From for months is not compatible to have money withdrawn to. So I went and opened an account from a bank that they suggested and submitted all info they required well now they require 30days of statements from that account very frustrating that’s were they just left it
December 23, 2024
Unprompted review
Reply from Casinomeister
Hi Delia Valenzuela,
It appears that you have a complaint about Planet 7 Casino -- but we are NOT that casino. We are Casinomeister.com -- a player advocacy and information site with an active forum, casino reviews and a casino complaints arbitration service. If you go to our site, you will see a link in the menu for "Complaints" and we'd be happy to help you.
Cheers,
The Casinomeister Team
Casinomeister PAB Experience
Casinomeister is the best. I found their forum while google searching reviews about a certain casino who owed me a payout for several weeks. I found other posts on Casinomeister from forum members who experienced the same issue with the specific Casino and that's where I learned I could file a PAB request via Casinomeister. I had never heard of a PAB Request before. It's a arbitration between a third party on your behalf and the casino completely free of charge. After the casino failed to pay me within their stated timeframe I filed a PAB and was payed in full the following morning which happened to be on Christmas Eve. You can also count on Casinomeister to give honest Casino Reviews whereas other forums lie and give dishonest reviews if they have a affiliate marketing connection with the Casino.
December 18, 2024
Unprompted review
Reply from Casinomeister
Hi Shaun Horn,
Thanks for the five stars and the great review! I remember working on your case -- glad we were able to get it resolved so quickly right before Christmas. :)
Best regards,
The Casinomeister Team
Great
Great, genuine site without censhorship. Enjoy it while it lasts!
November 10, 2024
Unprompted review
Reply from Casinomeister
Hi Michal,
Thanks for the five star review! And for the kind words. :)
Cheers,
The Casinomeister Team
Website is Good
Website is Good, the help I received was also good.
Effective communication.
November 11, 2024
Unprompted review
Reply from Casinomeister
Hi George P. Rich,
Thanks for the positive review! Happy we could help you.
Best regards,
The Casinomeister Team
Reply from Casinomeister
Hi Ron,
Thanks for the five star review! Glad we could help you with your case.
Cheers,
The Casinomeister Team
Love for Casinomeister
I have been a forum member at Casinomeister for 12 years and I think it is a great resource for players. There is a ton of useful information and if you have a dispute with a casino the PAB team will handle it quickly and fairly.
October 7, 2024
Unprompted review
Reply from Casinomeister
Hey Steve,
Twelve years! You’ve been with Casinomeister as long as I have!
Thanks so much for your kind words (I’ve just shared them with Max) -- it means a lot. :)
Cheers,
The Casinomeister Team
Excellent service they really helped me…
Excellent service they really helped me when I was having a problem with a casino site.could not get my deposit back.but after intervention by these guys I was able to successfully get my deposit back thank you so much for all your help
October 3, 2024
Unprompted review
Reply from Casinomeister
Hi Alan Williams,
Thank you for this! I’m glad we could help you with your issue.
Best regards,
The Casinomeister Team
What a horrible forum to belong to
What a horrible forum to belong to. Don’t ever post an honest opinion or the staff members and some forum members come for you with a nasty attitude. They don’t like opinions that don’t match theirs. They are rude, arrogant, and a bunch of know it alls. If you dare ask for opinions or support you’ll just get a sarcastic tirade. Stick to other forums where they are polite and friendly and make you feel part of a community.
October 4, 2024
Unprompted review
Reply from Casinomeister
Hi Jenn Sawyer,
Obviously we are sorry to hear about your negative experience on our forums, as that's not at all the atmosphere we work to create. Please accept our apologies.
While it's true that discussions on our forum, like the rest of the internet these days, can get heated — there are lots of opinions, and among our thousands of active members, many are particularly outspoken -- it is deeply concerning that you were apparently bullied and that a staff member could have been involved in this.
I would appreciate it very much if you could email me at max.drayman@casinomeister.com with links to the discussions where this took place so I can look into it and take appropriate action.
As always, every post has a “report” button and all forum members are welcome to use it for unacceptable posts that break our forum rules of conduct such as what you have described.
Best regards,
Max Drayman, Senior Forum Moderator & Head of PABs
They Did It Again!!!
They Did It Again!!!
I won $2500 at an Online Casino and hadn’t been paid in over 15 days! I submitted my complaint to CasinoMeister on Thursday 09/19 and I was paid by Thursday 09/26!!! (1 Week) Prior to contacting CasinoMeister, the casino told me that after my withdrawal was “finally” approved, it would be another 10 to 12 (business days) before their 3rd Party Payor would send my money. So, I was looking at atleast another 2 weeks! So, CasinoMeister expedited my payment! Thanks again, CasinoMeister!! P.S. This is a FREE Service!🥳
September 26, 2024
Unprompted review
Reply from Casinomeister
Hi Gigi,
Thanks so much for the five star review — much appreciated! :)
I’m glad we could be of service.
Cheers,
The Casinomeister Team
Thanks very much.
One casino was try to not payout my wins , I googled it and found casinomeister forum. I. Created account and Posted about it. They replied to my PAB in 24 hours and in 48 hours that casino transferred my wins to my bank. If somebody having a problem with any casino , I would recommend casinomeister.
September 18, 2024
Unprompted review
Reply from Casinomeister
Hi Aftab Ahmed,
Thanks for the five star review! I’m so glad we were able to help you out.
Cheers,
The Casinomeister Team
I am verry thankfull for them
I am verry thankfull for them. They are doing amazing job. I know I am not a easy costumer but their response time is great. They are doing the best that they can and I can feel that by their presence in my tickets that I have with them. Also if you have some trouble, they are ready to listen and they act acordingly. Thanks Max and the test of the guys🍀
September 1, 2024
Unprompted review
Reply from Casinomeister
Hi aljaz uduc,
Thank you for the kind words!
We do indeed try to do our best, so I’m glad we were able to help you with your case.
Best regards,
The Casinomeister Team
Reply from Casinomeister
Hi Diannah Miller,
I remember helping you with your issue, violet57 -- thanks so much for the five star review!
Happy we could be of service.
Cheers,
The Casinomeister Team
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