Casio Reviews 

147
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, most reviewers were unhappy with their experience overall. Consumers frequently encounter frustrating website crashes during limited product drops and poorly managed online releases that leave loyal buyers empty-handed. People also struggle with unhelpful customer support teams that fail to properly resolve technical product flaws, such as inaccurate timekeeping or broken components. Some reviewers were happy with the customer service, praising outstanding work, free battery replacements, and smooth assistance. Others appreciated having older models successfully restored or experiencing long-lasting durability from previous purchases over several years of daily usage. Consumers also noted that some vintage or classic items continue to perform reliably without encountering major functional issues over time.

What people talk about most

Product

Users describe negative interactions with product quality, reporting that items break or malfunction quickly... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing frustration with durability issues such as... See more

Service

Clients share ambiguous opinions on service, reflecting a mix of extremely disappointing after-sales... See more

Website

Reviewers express deep frustration with website performance during product releases. Consumers report that... See more

Customer service

Customers had negative experiences with customer service, consistently reporting unhelpful support and poor... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Casio is an Iconic company when it comes to LCD digital products. Everyone I knew growing up in the 80s and 90s owned a Casio digital watch at some point, and Casio digital calculators were in many sc... See more

Rated 2 out of 5 stars

Watch strap broke only a month of usage. Non refundable or exchangable due to it being the strap. So upset as it was for my husband's birthday. I have tried to get it fixed by someone else too. Do n... See more

Rated 2 out of 5 stars

Bought Two Casio G-Shock Watches In December 2025. Watches Are Great, But Alarm Sounds Are Virtually Impossible To Hear Unless You Have The Watch Next To Your Ear. What's The Point Of Having Alarms Bu... See more

Rated 1 out of 5 stars

I love Casio products, especially Gshock watches but the after care is awful. Noone at Casio responds to email enquiries. I've got a watch I'd like replacement parts for so I wanted their advice but d... See more



Contact info

2.3

Poor

TrustScore 2.5 out of 5

147 reviews

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No recent history of asking for reviews

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2.3

All reviews

(147)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customer

Custom service ok, had replacement organised very easy and quickly, I am happy with the product. Also had very good discount price on my vintage model on their website. Thanks!

July 13, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible shop

Terrible shop, with an unfair and unworkable returns policy, which is notified only on the receipt, i.e. when it's too late to get out of the agreement. This shop will be out of business in six months' time, and they deserve to be. It's as if they only want to sell online, as in store customers get substantially worse treatment.

January 24, 2022
Unprompted review
Rated 1 out of 5 stars

I ordered this watch in October for my…

I ordered this watch in October for my son’s Christmas , I have returned on the 31st December (tracked and delivered) as it was hurting his wrist , I then had to check when they were going to refund it, I got a phone call saying that it should’ve been returned within 28 days, I think at Christmas most companies refund until end of January, poor customer service Casio. Still don’t know when my refund will come through.👎🏼👎🏼👎🏼

January 7, 2022
Unprompted review
Rated 2 out of 5 stars

Customer service

I bought few Casio watches before, all with solar power battery and I can't say they were faulty. I enjoyed wearing them. Last year decided to treat myself with G-shock Mudmaster and, after 9month had to send it for repair since the dials didn't move, and it lost few other functions. I got the feedback that the battery is not working anymore and that I need to pay for the battery change. How is it possible that the watch that should have a battery lasting between 2-5 years needs exchange after only 9months? And I was wearing a watch every second day. I was planning to go with the high-end watch by the end of the year, but with this kind of service were with a full warranty after nine months, I need to pay for the battery change, I won't. I can only imagine the price of repair for the high-end watch if anything goes wrong. I'll be moving my business somewhere else since with you I won't be able to get any security for your products.

September 1, 2021
Unprompted review
Rated 1 out of 5 stars

Won't be buying Casio again

Had a Casio LED-10 watch for years which gave no problems apart from having to replace the plastic strap once in a while. Now I find that I can't find a replacement strap anywhere so the watch sits in my drawer, completely useless.
So I decide to buy a comparable replacement watch direct from Casio at £24.90. After about a month I notice some hairline cracks on what I now find out is a cheap plastic watch cover. Don't remember knocking the watch or scuffing it anywhere. Sent it back to Casio to get a new cover put on. Cost for this great customer service will be £24.97! Are they joking? Obviously I may as well buy a new one. But they have done me a bit of a good turn for their extraordinary customer service has completely put me off Casio for good and they won't be getting any more custom from me.

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

Superb solar watches and calculators…

Superb solar watches and calculators over the years still working and would recommend the solar power solutions, no need for any batteries just get to work with those no problem. you may for many many years be able to use your device.
Brilliant products which are of excellent quality.

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Wave captor watches

I bought a solar powered radio controlled watch some seven years ago. Bit of head scratching on the manual but patience is repaid. The watch. Superb. So good I saw another one with a most beautiful face. I fell in love and treated myself. The new one seems as good as the old one. I alternate them.

March 4, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I purchased a watch from a Casio retailer three years ago, within the last month or so it developed a fault
(watch was constantly misting up). Returned it to Casio UK 21 Jan 2021 received it back today 29 Jan 2021 with an explanation of work carried out and NO charge whatsoever. Very happy with service received from Casio UK.

January 29, 2021
Unprompted review
Rated 1 out of 5 stars

Bought an altimeter watch 2 months ago…

Bought an altimeter watch 2 months ago , if I resign from my job start studying the manual full time , enroll in an on line course I may understand how to use it in 5-10 years . Studying quantum mechanics in Mandarin would be easier . The manuals are totally useless

January 27, 2021
Unprompted review
Rated 1 out of 5 stars

Cheap, Junk Casio watch

Spent good money on a nice Casio watch. After a short period of time it started to lose time. Replaced battery twice. Sent it back to Casio for repair/warranty. They wanted to charge me more than I paid for the watch for repairs. I told them that I had not had the watch that long ago and that I wanted them to fix it for me. I had not been rough with it or abused it in anyway. Since it was defective, I felt it should be repaired by them. They did not care and sent it back. BEWARE. You are buying cheap junk with Casio. Better to stick with Timex or Seiko.

December 2, 2020
Unprompted review
Rated 1 out of 5 stars

The worst company to deal with !!!

The worst company to deal with !!!
I ordered watch over a month ago and site says delivery in a week
Week after I received message that was delivered to someone called Mark (mind you I have no neighbors and no one in my house is called Mark) I emailed them about it and was told it’s on its way again,no apologies nothing,than they emailed me again that watch will be with me next day.Do I need to mention it never turned up ? Had a call this morning to check if I still want a watch ???
Of course not as it was birthday present !!!
You guys are everything but professional! This is not how you do business and I hope you improve it the future or shut down your delivery service !

December 2, 2020
Unprompted review
Rated 1 out of 5 stars

I can only say, stay away

I can only say, stay away from Casio. Unfortunately I bought a Casio Calculator for my daughter because it was recommended by the school. I did not want her to have any different to other children. My daughters calculator sustained damage to the front screen while the protective hardcase was on it. Casio refused to replace the part or supply any form of solution . The calculator was bought on 02/09/20. It’s not even been a month yet. And they sell it with 3 years warranty Guarantee. Terrible company

September 25, 2020
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers , they only care about their own interests and their money increase , don't care about customers.
For the repair of a watch that is only two months old and is not damaged externally , but internally , they wanted from me £55 for the repair .
To clarify the matter , I sent a letter to Court for attempted fraud.
Don't look ate low price , the problem begins when there is a manufactured issues

September 17, 2020
Unprompted review

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