It was a good experience from the first person we talked (Millie) she then passed us onto (Katy) who led us through the process professionally and patiently she was more than helpful. We then pas... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Craig was friendly and knowledgeable. He helped me review my current policy and made adjustments as required. Excellent customer service throughout the phone call. Documents came through via email... See more
Company replied
We have been using Caspian for the last 7 years, and Mark has been our account manager since day 1, he has been given expertise advice in which covers is better for us and for our growing family. 100... See more
Company replied
It was calming and friendly voice from Scott Gibson.He always explained it clearly to me if I didn’t understand the question and He calmly repeat the question and he calmly wait for my answer.Reward... See more
Company replied
Company details
- Business Insurance Company
- Insurance Broker
- Key Man Insurance Company
- Life Insurance Agency
- Personal Insurance Company
- Shareholder Protection Company
Written by the company
Caspian Insurance, owner of the viral brand, IGotCover, is a UK-based award winning life insurance and business protection broker. With over a decade of experience helping families and business owners protect their business, their people, and their financial future. We work with businesses across a wide range of industries and sizes, taking time to understand each client's specific risks and objectives before recommending practical, tax-efficient protection. Our advisors are experienced, straightforward, and focused on getting the right cover in place. If you have a question or want to understand your options, our UK-based team is always happy to help.
Caspian Insurance
Written by the company
- Financial Protection For Your Family's Future
- At Caspian Insurance, we work hard to provide the best cover for each customer’s individual circumstances at a competitive rate.
Experts in Life Insurance
Our advisors are fully trained in financial protection
No call centres, no jargon. Just a team of experienced advisors dedicated to providing a customer centric approach.Their extensive industry knowledge means that they can provide you with the best policy options for your life protection.
Contact info
Tower 12, 18-22 Bridge Street, Spinningfields, M3 3BZ, Manchester, United Kingdom
- 0808 275 0584
- info@caspianinsurance.co.uk
- www.caspianinsurance.co.uk
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
James Dillon was super helpful and made…
James Dillon was super helpful and made the whole process very easy
June 8, 2026
Reply from Caspian Insurance
Hi there Hugo! Thank you so much for your review. We're so glad to hear you had a great experience with James. We'll pass on your kind words.
Albert
Caspian Customer Care Team
Great team
Friendly and knowledgeable team who went all out to ensure I got the right product.
June 5, 2026
Reply from Caspian Insurance
Hi there! Thank you so much for your kind words and taking the time to leave us a review!
Albert
Caspian Customer Care Team
Professional
My advisor spent quality time with me explaining every single item clearly and making sure I understand everything about all options available to me. No big words, just simple and plain English. She was really patient with me and calmly answered all my questions to my satisfaction.
June 5, 2026
Unprompted review
Reply from Caspian Insurance
Hi David, Thank you so much for taking the time to leave us a review. We're so glad to hear we were able to make the process as easy for you as possible
Everything was explained clearly
Everything was explained clearly, nothing was too much to ask, Mishel was very kind and found the best policy for me.
June 4, 2026
Reply from Caspian Insurance
Hi Shirley, I'm so glad that you had a great experience with Mishel. Thank you for putting your trust in us.
Albert
Caspian Customer Care Team
Reply from Caspian Insurance
Hi Clarissa, thank you so much for your kind words.
We really appreciate you taking the time to leave us a review.
Albert
Caspian Customer Care Team
Fantastic
I spoke to Luke Pollitt-Parry, from Caspian Insurance and he was very patient and very helpful and explained everything to me and reassured me so I’ve had a good experience and now I’ve got income protection, life insurance & more.
Thanks Luke.
May 28, 2026
Reply from Caspian Insurance
Hi there,
Thank you so much for your kind words and for taking the time to leave us a review. We're so glad to hear everything went well with Luke.
Albert
Caspian Customer Care Team
My advisor gave me time and opportunity…
My advisor gave me time and opportunity to asked questions and reassurance that if there's any doubt I can contact always for clarity ✨️. He was patient and well informed, kind and compassionate
My advisor was Carl his customer service was on point. He's amazing
May 27, 2026
Reply from Caspian Insurance
Hi Patricia!
Thank you so much for such a lovely review and for putting your trust in us. We're really pleased to hear you had a good experience with Carl
Albert
Caspian Customer Care Team
The seller was very pushy.
The seller was very pushy.
I wanted to pay for one level of insurance and he talked me up!
May 19, 2026
Reply from Caspian Insurance
Hello Julia,
We’re really sorry about the experience that you’ve had.
Please could you email us at info@caspianinsurance.co.uk so we can look into this for you.
Kind regards - Jake
Caspian Customer Care Team
Reply from Caspian Insurance
Hi there Michael,
Thank you so much for taking the time to leave us a review, we're so glad everything went well for you
Albert
Caspian Customer Care Team
Always answers my calls and emails.
Always answers my calls and emails.
Really impressed great service.
January 2, 2026
Reply from Caspian Insurance
Hi John,
Thank you for taking the time out of your day to leave us a review. I'm glad we were able to get everything sorted for you.
Albert
Caspian Customer Care Team
Customer service was spot on
May 26, 2026
Reply from Caspian Insurance
Hello Lesley,
Thank you so much for your review! We really appreciate you working with us and for taking the time to leave us a review
Albert
Caspian Customer Care Team
Great experience sorting my life…
Great experience sorting my life insurance. Everything was explained thoroughly and the advisor was patient and very helpful.
May 22, 2026
Reply from Caspian Insurance
Hi there!
Thank you so much for the kind words, I'm so glad everything went smoothly with setting up your policy. Thank you for putting your trust in us!
Albert
Caspian Customer Care Team
Reply from Caspian Insurance
Hi,
Thank you for selecting Caspian Insurance to protect your loved ones, it’s always great to hear our customers are happy with their life insurance policy.
Jake
Caspian Customer Care Team
Reply from Caspian Insurance
Hello,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
It’s always great to hear our customers are happy with their life insurance policy.
Jake
Caspian Customer Care Team
Reply from Caspian Insurance
Hello,
We are so glad you are happy with our service. Thank you for your 5-star review!
Jake
Caspian Customer Care Team
Great friendly and professional…
Great friendly and professional service. No hard sales. Given lots of variables to suit my needs.
May 20, 2026
Reply from Caspian Insurance
Hello,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Jake
Caspian Customer Care Team
I was dealing with Mishel and had a…
I was dealing with Mishel and had a good experience, she explained everything clearly and precisely through our conversation. It was a pleasure dealing with her.
May 15, 2026
Reply from Caspian Insurance
Hi,
It is great to hear that you are satisfied with the level of customer service Mishel provided here at Caspian!
Thank you for taking the time to leave us a 5-star review!
Jake
Caspian Customer Care Team
Helpful and informative
I found Caspian to be very helpful & informative. The recent agent that helped me to review my policy (Jenna) was patient, informative and friendly- made the process very straightforward. Not having to contact lots of companies myself was great for me.
May 12, 2026
Reply from Caspian Insurance
Hello,
It is great to hear you feel reassured in knowing you have an updated life insurance policy in place.
Thank you for selecting Caspian Insurance to protect your loved ones.
Jake
Caspian Customer Care Team
Great service by sam!
Great service by sam!! very helpful and professional , Very happy with his service
May 14, 2026
Reply from Caspian Insurance
Hi Kish,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
Reneiss,
Caspian Customer Care Team
Katie Taylor is very Helpful
May 13, 2026
Reply from Caspian Insurance
Hi Alexa,
Thank you for taking the time to leave us a 5-star review!
Reneiss,
Caspian Customer Care Team
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