It was a good experience from the first person we talked (Millie) she then passed us onto (Katy) who led us through the process professionally and patiently she was more than helpful. We then pas... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Craig was friendly and knowledgeable. He helped me review my current policy and made adjustments as required. Excellent customer service throughout the phone call. Documents came through via email... See more
Company replied
We have been using Caspian for the last 7 years, and Mark has been our account manager since day 1, he has been given expertise advice in which covers is better for us and for our growing family. 100... See more
Company replied
It was calming and friendly voice from Scott Gibson.He always explained it clearly to me if I didn’t understand the question and He calmly repeat the question and he calmly wait for my answer.Reward... See more
Company replied
Company details
- Business Insurance Company
- Insurance Broker
- Key Man Insurance Company
- Life Insurance Agency
- Personal Insurance Company
- Shareholder Protection Company
Written by the company
Caspian Insurance, owner of the viral brand, IGotCover, is a UK-based award winning life insurance and business protection broker. With over a decade of experience helping families and business owners protect their business, their people, and their financial future. We work with businesses across a wide range of industries and sizes, taking time to understand each client's specific risks and objectives before recommending practical, tax-efficient protection. Our advisors are experienced, straightforward, and focused on getting the right cover in place. If you have a question or want to understand your options, our UK-based team is always happy to help.
Caspian Insurance
Written by the company
- Financial Protection For Your Family's Future
- At Caspian Insurance, we work hard to provide the best cover for each customer’s individual circumstances at a competitive rate.
Experts in Life Insurance
Our advisors are fully trained in financial protection
No call centres, no jargon. Just a team of experienced advisors dedicated to providing a customer centric approach.Their extensive industry knowledge means that they can provide you with the best policy options for your life protection.
Contact info
Tower 12, 18-22 Bridge Street, Spinningfields, M3 3BZ, Manchester, United Kingdom
- 0808 275 0584
- info@caspianinsurance.co.uk
- www.caspianinsurance.co.uk
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve had an excellent experience with…
I’ve had an excellent experience with Caspian Insurance and couldn’t be more impressed with the level of service provided.
From start to finish, everything was handled professionally, efficiently, and with real care. Communication was clear and straightforward, and any questions I had were dealt with quickly and confidently.
I would especially like to highlight John Collins, who was outstanding throughout. He was patient, knowledgeable, and genuinely went out of his way to make sure everything was clearly explained and easy to understand. His approach made a real difference and turned what could have been a stressful process into a smooth and reassuring experience.
It’s rare to come across customer service at this level, and it reflects very positively on the company as a whole. I would highly recommend Caspian Insurance based on the experience I’ve had.
April 21, 2026
Unprompted review
Reply from Caspian Insurance
Hi Stephanie,
Thank you for taking the time to leave such a kind review about John Collins. We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Reneiss,
Caspian Customer Care Team
Professionally sold me the product
May 12, 2026
Reply from Caspian Insurance
HI,
We are so glad you are happy with our service. Thank you for your 5-star
review!
Jake
Caspian Customer Care Team
Great service and very helpful
May 11, 2026
Reply from Caspian Insurance
Hi,
We are so glad to hear that we were able to help you find the right insurance for your circumstances.
Jake
Caspian Customer Care Team
James made the whole process of setting…
James made the whole process of setting up my life and critical illness insurance simple and stress-free. He took the time to explain everything clearly, answered all my questions, and made sure I understood all my options. The whole experience was smooth, easy, and professional from start to finish. I really appreciated his patience and support throughout. Highly recommend James Driver for anyone looking for friendly and reliable advice.
May 11, 2026
Reply from Caspian Insurance
Hello,
firstly, thank you for taking the time to leave such a lovely review
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with James as your advisor.
Jake
Caspian Customer Care Team
Jessica was lovely and happy to answer…
Jessica was lovely and happy to answer all of my questions (I had a lot). Extremely helpful. Would definitely recommend!
Thank you
May 11, 2026
Reply from Caspian Insurance
Hi,
It is great to hear you feel reassured in the work Jessica has done with you, we hope that you have peace of mind knowing that your loved ones would be financially protected.
Thank you for choosing Caspian
Jake
Caspian Customer Care Team
Brilliant service
Lewis Moore was excellent in explaining everything, it was a delight to take out life insurance.
May 11, 2026
Reply from Caspian Insurance
Hello,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
The advisers take pride in the work that they do,
Thank you for taking the time to leave us a review.
Jake
Caspian Customer Care Team
Katie was amazing and more experienced
Katie was amazing and more experienced. She explained everything and could understand everything nicely and simple. Thank you so much Katie and you made sure am on the right cover. God bless you.
May 8, 2026
Unprompted review
Reply from Caspian Insurance
Hi,
We hope that you have peace of mind knowing that your loved ones would be financially protected if the worst were to happen.
It’s always great to hear our customers are happy with their life insurance policy.
Jake
Caspian Customer Care Team
Thank you Caspian.
The process was dealt with professionaly but on a personnel basis. Robyn, the representative from Caspian, was so Knowledgable in the explinations, and details of what was possibly available to me. I can only recommend and highly praise Robyn and Caspian Insurance for what they have done for me.
May 6, 2026
Reply from Caspian Insurance
Hello,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service! Especially from Robyn,
Thanks for leaving us a 5-star review! We really appreciate you taking time out of your day.
Jake
Caspian Customer Care Team
Really professional
A really professional, patient and diligent process. I’d thoroughly recommend Nathan and the business. Thank you!
May 6, 2026
Reply from Caspian Insurance
Hello,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Thank you for taking the time to leave us a review
Jake
Caspian Customer Care Team
Carl was very helpful throughout the…
Carl was very helpful throughout the process and his level of knowledge and advice left me feeling very safe in my decision to go with the provider offered by caspian
May 5, 2026
Reply from Caspian Insurance
Hi
It’s always great to hear our customers are happy with their life insurance policy and the care our advisors take.
We hope that you have peace of mind knowing that your loved ones are financially protected.
Jake
Caspian Customer Care Team
Reply from Caspian Insurance
Hello
We love to hear you are happy with the service Sam has provided for you,
thank you for selecting Caspian Insurance to protect your loved ones.
Jake
Caspian Customer Care Team
Caspian - Excellent
Nathan explained everything in detail and any issues or concerns he managed seamlessly
May 1, 2026
Reply from Caspian Insurance
Hi!
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
we appreciate you taking time out of your day to leave us a review.
Jake
Caspian Customer Care Team
Best insurance company in Uk
The best service trusted and highly rated . Good customer service, reliable and efficient. They deal is good at low cost and am happy with the excellent service. I love the package 👍
April 28, 2026
Reply from Caspian Insurance
Hello,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Thank you for your 5-star review!
Jake
Caspian Customer Care Team
Reply from Caspian Insurance
Hi!
It is great to hear that you are satisfied with the level of customer service we
offer here at Caspian!
Thank you for taking the time to leave a review!
Jake
Caspian Customer Care Team
Liam was informative and straight…
Liam was informative and straight forward. Thank you for your help and giving me reassurance
April 28, 2026
Unprompted review
Reply from Caspian Insurance
Hi,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
Reneiss,
Caspian Customer Care Team
Caspian Insurance
Well, I never felt such relief in life after talking with this Insurance Company. Carl Thompson made me feel so comfortable, reassured with all questions and situation with a outstanding professionalism. what a great service.
Thank you, very much appreciated.
April 28, 2026
Reply from Caspian Insurance
Hi Isa,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Reneiss,
Caspian Customer Care Team
Excellent service
Craig was friendly and knowledgeable. He helped me review my current policy and made adjustments as required. Excellent customer service throughout the phone call. Documents came through via email very quickly. Very pleased with the whole experience.
April 27, 2026
Reply from Caspian Insurance
Hi Jack,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Reneiss,
Caspian Customer Care Team
We had a very positive experience with Caspian Insurance, especially with Karen
We had a very positive experience setting up our insurance with Karen Chambers who was very thorough and helpful. She took the stress out of everything and was always very quick to respond to questions. I would highly recommend Caspian Insurance.
April 24, 2026
Unprompted review
Reply from Caspian Insurance
Hi,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Reneiss,
Caspian Customer Care Team
Great customer service experience from…
Great customer service experience from Mishel and her team!
They explained everything in detail in a clear manner!
April 24, 2026
Reply from Caspian Insurance
Hi Maroalex,
We are so glad you are happy with our service. Thank you for your 5-star review!
Reneiss,
Customer Care Team
I had a great experience with Jake.
I had a great experience with Jake.
Lot of patience and understanding of the role of delivering all the informations required.
Thank you so much.
Juliana
April 20, 2026
Reply from Caspian Insurance
Hi Juliana,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
Reneiss,
Customer Care Team
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