The Casting Collective Reviews 

179
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and supportive, making interactions pleasant and productive. Many people highlight the exceptional service, noting the efficiency and ease of their overall experience, with clear communication and well-organized jobs. The booking process is straightforward, and the user-friendly website allows for easy profile management and payment control. Payments are prompt and accurate, often processed quickly, which is a significant positive for many users. However, some people were dissatisfied with the lack of job opportunities, experiencing frequent last-minute cancellations and feeling that their profiles were not adequately reviewed.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the agency's... See more

Payment

Reviewers mention positive feedback about payment, highlighting that payments are prompt, accurate, and... See more

User experience

Consumers find the user experience to be positive, with many highlighting the ease of use and organization.... See more

Booking process

Customers had positive experiences with the booking process, describing it as straightforward, convenient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The agents at Casting Collective have booked me for a wide variety of amazing jobs in film and television. The process is easy, and the team is comprised of friendly, helpful individuals who want t... See more

Company replied

Rated 5 out of 5 stars

Having done SA work, on and off, for forty years now, I find the Casting Collective friendly, helpful and easily approachable, and if there are any issues or queries they are soon answered. I have bee... See more

Company replied

Rated 5 out of 5 stars

I’ve been with Casting Collective since 2010, and I truly appreciate everything the team has done for me over the years. They’re always friendly, professional, and a real pleasure to work with. I’ve h... See more

Company replied

Rated 5 out of 5 stars

I joined Casting Collective last year after a friend recommended them, and it’s been fantastic! I’ve had a mix of one-day jobs and a brilliant nine-day film shoot, met some amazing people, and always... See more

Company replied


Company details

  1. Recruitment Service

Written by the company

Started in 1999, The Casting Collective are the UK’s most reliable and successful casting agency. Providing Supporting Artistes and Walk Ons for film, television, commercial, photographic, corporate, pop promo, promotions, new media and voice overs. O...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

179 reviews

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No recent history of asking for reviews

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4.7

All reviews

(179)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. I’ve been with Casting Collective a long time now. Fees are reasonable. I get A LOT of really really good bookings. I am kept well-informed at all times if details of bookings change. If there are any queries on pay chits, eg a special direction payment missed off, it is very quickly checked and remedied. And the admin staff are top class - professional, efficient, knowledgeable, and also very nice people. No hesitation signing up for next year.

November 10, 2024
Unprompted review
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Reply from The Casting Collective

Hi Sharon,
I hope you are well and thank you so much for taking the time to write such a lovely review! We really appreciate your kind words and hope to be working with you again in the near future!
TeamCC :) x

Rated 5 out of 5 stars

Exceptional Agency with Top-Notch Communication—Highly Recommend!

I've had the pleasure of working with Casting Collective across several major productions since 2017, and they’ve proven time and again why they’re one of the best in the business. Their team is dedicated, professional, and always on top of communication—keeping us updated on production schedule changes, and any last-minute adjustments that are so common in this industry.

Recently, I’ve been part of a long-running movie with a few big crowd days, and the Casting Collective team made sure everything ran smoothly. They consistently go above and beyond to keep us informed, which is very much appreciated. It’s been an absolute joy to be part of this project, a really amazing group of SAs, ADs and crew!

Having recently celebrated their 25th anniversary, a huge milestone! I would recommend them without hesitation. A big thank you to Casting Collective. — Here’s to many more successful years! 🥂!

November 5, 2024
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Reply from The Casting Collective

Hi Filiz,
I hope you are well and thank you so much for taking the time to write such a lovely and thorough review!
We really appreciate your kind words and look forward to working with you again in the near future! Wishing you a lovely weekend!
TeamCC :) x

Rated 5 out of 5 stars

Recommended Casting Agency: Thank You!

There are lots of extras/supporting artistes agencies, some good, some very bad.

I believe that The Casting Collective is amongst the best and this is confirmed by other extras/supporting artistes to whom I have spoken.

Their communications are very clear and friendly and they are proactive, eg, suggesting that a obtaining a DBS check is likely to lead to more work.

If you have a problem or a query whilst working for them they are quick to respond.

People have complained on TrustPilot that they have been given confirmed days that are then taken away.

This does happen with any agency for whom you work, not just TCC: if the production decides that it has sufficient scenes featuring extras/supporting artistes in the can there isn't anything the agency can do except withdraw/cancel the days. So, if you have to blame someone, blame the production not TCC!

Everyone there works really hard to ensure that every project with which they are involved is a success.

I think their pay rates are good.

On some productions, you are also fed extremely well (though obviously this is outside the control of TCC); on almost every production, if you are friendly and polite, you will meet a great crowd of other extras/supporting artistes and the film crews can be delightful as well.

As with everything in life, the experience of working on a film is what you make it: go with the right attitude and you will have a great time.

In turn, TCC will be valued for supplying "good" extras/supporting artistes, leading them to be selected for more projects which, in turn, potentially means more work for all us extras/supporting artistes: a virtuous circle!

October 28, 2024
Unprompted review
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Reply from The Casting Collective

Hi Battersea Boy!
I hope you are well and thank you so much for taking the time to write such a lovely and thorough review! We really appreciate your kind words and are sure that there will be more job offers coming your way very soon!
Wishing you a wonderful week!
TeamCC :) x

Rated 5 out of 5 stars

A heartfelt leap back in time

As someone who deeply admires the aesthetic of periods between the 1920s and 1960s, I loved the opportunity to become fully immersed in a period drama while also witnessing the admirable hard work of such an incredible team. I really appreciated the opportunity to feel part of a talented and dynamic set while also enjoying meeting such diverse and facinating people.

Looking forward to leaping back in time with you again,

Marissa

November 1, 2024
Unprompted review
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Reply from The Casting Collective

Hi Marissa,
I hope you are well and thank you so much for taking the time to write such a lovely review! We are so pleased that you have had an enjoyable time on set and look forward to offering you more jobs in the future! :)
TeamCC x

Rated 4 out of 5 stars

One of the biggest & best..

One of the biggest & best... I've had some of my favourite assignments with CC.

Many thanks to the whole casting team & & look forward to working with you again soon (well, actually Tuesday & Wednesday!)...

November 3, 2024
Unprompted review
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Reply from The Casting Collective

Hi Chris,
I hope you are well and thank you so much for taking the time to write a review! We really appreciate your lovely words and we'll make sure we get your call details over to you nice and early for tomorrow! ;)
TeamCC x

Rated 4 out of 5 stars

A solid supporting artist casting agency

Highly recommend.
I joined Casting Collective for a while. They always have big projects as they have a fantastic project team.
I can feel that each of them are working hard to look for opportunities for clients. For example, this year, I am booked for a big production that I have been working on for months. Their casting directors/bookers are reachable and communicative. More, both accounts and bookers are very responsive. They are able to speak to production for SA's benefits.
All in all, am happy with Casting Collective. They only reason why not 5 star is always room for improvement. For that, I am happy to suggest separately. Thank you Casting Collective.

October 28, 2024
The Casting Collective logo

Reply from The Casting Collective

Hi Winnie,
I hope you are well and thank you so much for taking the time to write a review! We really appreciate your lovely comments and I would love for you to email me separately with any suggestions at Vicky@castingcollective.co.uk
Looking forward to suggesting you for more projects soon!
TeamCC :) x

Rated 5 out of 5 stars

There is life after retirement!!

I am quite new to film work after retirement and so far have had 2 film SA jobs which I have found very enjoyable, meeting and working with some lovely friendly people. The staff at Capital Collective have been helpful and professional so thanks from me

September 16, 2024
Unprompted review
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Reply from The Casting Collective

Hi Meryl,
I hope you are well. We are so glad to hear that you are enjoying your retirement!
Thank you for your kind words and taking the time to write a review! We really appreciate it & we'll be in touch with more job offers soon!
TeamCC :) x

Rated 5 out of 5 stars

My top bookers…

Casting Collective make everything so easy - I always get job reviews the next day, they follow up any queries quickly and they get me the most work! And they’re all lovely which helps!

October 15, 2024
Unprompted review
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Reply from The Casting Collective

Hi Consumer,
I hope you are well and thank you for taking the time to write such a lovely review!
We really appreciate your kind comments and are geared up for more work as the year goes on!
Hopefully we can get you back on set very soon!
TeamCC x

Rated 2 out of 5 stars

Treated as a commodity not a person

Continually messed around with being pencilled for jobs and released at last minute. Changing confirmed dates to pencilled to avoid paying penalties when eventually released at short notice.
Keeping multiple SA’s on standby pencilled for jobs that only require a fraction of the numbers pencilled to then release most people at last minute.
Not being honest about true reason for cancelling confirmed dates.
Poor communication and generally not caring about us as people, just treated as numbers to fill a gap when required and dropped with no second thought.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Best service in the Supporting Artiste business.

The Casting Collective continue to provide the best service in the Supporting Artiste business. Highly recommended!

September 19, 2024
Unprompted review
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Reply from The Casting Collective

Hi Martin,
I hope you are well and thank you so much for taking the time to write a review!
We really appreciate your kind comments and we strive to continue providing an excellent service for artistes and AD's alike.
Thank you!
TeamCC x

Rated 5 out of 5 stars

Excellent

Friendly, professional company with excellent communication at every stage.

I've had five days work on three different productions since registering in June (and been put forward for a lot more) and every experience has been absolutely fantastic and I've loved every moment.

Just wish I had more holidays from the day job so I could do more!

Thanks to everyone at The CC for their help and support! Genuinely some of the best fun I've ever had, and, unbelievably, I actually get paid for it!

September 12, 2024
Unprompted review
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Reply from The Casting Collective

Hi Allan,
I hope you are well and thank you so much for taking the time to write such a glowing review!
We really appreciate your lovely comments and we are so glad we have been able to get you work on varied productions in such a short space of time!
We are hopeful that we will be getting a lot more work in Scotland so we will of course, keep you in mind for anything that comes up that you are suitable for.
Wishing you a lovely week!
TeamCC x

Rated 5 out of 5 stars

Recommendation

I have been with Castingcollective for 14 years.
They are an excellent company to work through, I have had a lot of work from them, the last one paid me 4 figures.
I thoroughly recommend them.

September 4, 2024
Unprompted review
The Casting Collective logo

Reply from The Casting Collective

Hi Keith,
I hope you are well and thank you for taking the time to write such a lovely review!
We have loved having you on our books for the last 14 years and we really appreciate your kind comments.
We are so glad that you've had a enjoyable time on set this Summer and hope that the work offers continue as the year goes on!
Thank you for all your hard work!
TeamCC x

Rated 5 out of 5 stars

This agency will always hold a special…

This agency will always hold a special place being the first agency to book me a shoot.

My castings and process after shoots has been great.

The only issue I would say is that I don't get many come through although I have to appreciate that there are many Supporting Artists on their books so they have to cater for everyone.

Other than that.... perfect!

James Begent

March 12, 2024
Unprompted review
The Casting Collective logo

Reply from The Casting Collective

Hi James,
I hope you are well and thank you for taking the time to write a review!
We really appreciate your kind comments and are due to get busier as the year goes on so we should have plenty of job offers coming your way! TeamCC x

Rated 1 out of 5 stars

constant disappointment

constant disappointment, All promises & lies

September 5, 2024
Unprompted review
The Casting Collective logo

Reply from The Casting Collective

Hi Ben,
I hope you are well. I'm sorry that you have had a disappointing experience with us, I can't seem to find your name on our database so if you could email me on Vicky@castingcollective.co.uk with your full name, I'll find your profile and we'll look into resolving any issues and getting you some work! I'm positive that we can turn this around for you!
Have a wonderful weekend!
TeamCC x

Rated 2 out of 5 stars

Still waiting.....

Nearly five years with Casting Collective now - and still absolutely zilch to show for it. No engagements at all, despite keeping my details up to date and responding positively to their communications. They seem a nice, friendly bunch but a bit more pro-activity on behalf of those who are clearly not having much luck over a very long period wouldn't go amiss!

September 5, 2024
Unprompted review
The Casting Collective logo

Reply from The Casting Collective

Hi Chris,
I hope you are well and thank you for taking the time to write a review. We appreciate your comments and take them on board.
If you would like to email me at Vicky@castingcollective.co.uk we can look at ways that we can try and increase the amount of work offers you are getting.
I appreciate that it is frustrating but we will keep trying our best for you and hopefully we will get booked on something soon!
TeamCC x

Rated 3 out of 5 stars

Many members - too few jobs?

Been on the books of CC since 2020 but obviously due to the pandemic did not get any jobs until 2022. Found the people at CC easy to deal with but did not get any work in my last year from Sept 23- Aug 24. Are there too many people on the books of CC?
Was offered some jobs in London and North Yorkshire (which was too far away from Merseyside) as well as an unsuitable role cross dressing for an advert so have left my contract to run down. Good company but far too few jobs offered when comparing to SA's at other companies.

August 26, 2024
Unprompted review
The Casting Collective logo

Reply from The Casting Collective

Hi JoMoz,
I hope you are well and thank you for taking the time to write a review!
Our workload was severely affected by the actors strike from July 2023 until April 2024 so that will have affected the amount of job offers emailed out and while we have work all over the UK the majority of our work is in and around London.
If you want to email me on Vicky@castingcollective.co.uk I can take a look at your profile to check that everything is in order and let the team know that you are free and keen for work!
I'm sure that we can help to increase your job offers :)
TeamCC x

Rated 4 out of 5 stars

Casting Collective Review

I have always found CC to be very helpful and they regularly sent me requests through to be put forward for castings.
I would like to thank Priya, James and Molly for their assistance.

August 12, 2024
Unprompted review
The Casting Collective logo

Reply from The Casting Collective

Hi Nigel,
I hope you are well and thank you for taking the time to write a review! We really appreciate your kind comments and I will pass on your thanks to Priya, James and Molly.
We'll continue to keep you in mind for upcoming jobs.
TeamCC x

Rated 4 out of 5 stars

Hopefully, I've turned a corner!…

Casting Collective have been very hit and miss for me and I have said YES to most availability job requests and as a full time SA it has been disappointing over the years, more releases than bookings unfortunately!

I always keep my profile up to date and sometimes if someone drops out last minute or went sick I felt that I was only there for that reason but having said that I am working on a great production offering quite a few days than usual although not as many as first told by the 2nd AD and CC booking out my calendar in red, the crew and catering is wonderful so I am very grateful for that! Hopefully I have turned a corner by CC recognising my efforts with the love, dedication and reliability that I put in to my work!
The few bookers that offer me the work are all on their game, very efficient and the communication is very good and payment is quick not like some of these agencies that hang on to our money for 6 - 8 weeks! I would like to thank Siobhan, Eloise & Sarah for their continued support....

August 13, 2024
Unprompted review
The Casting Collective logo

Reply from The Casting Collective

Hi Ty,
Thank you so much for taking the time to write a review! We really appreciate your comments and we hope to have more work for you going forwards, we'll keep suggesting you!
TeamCC x

Rated 5 out of 5 stars

Casting Collective

Excellent communication.
Regular supply of work.
A face not just a name or number.
A prompt reply to any questions.
Friendly helpful advice when needed.
Highly recommend.

July 24, 2024
Unprompted review
The Casting Collective logo

Reply from The Casting Collective

Hi David,
I hope you are well and thank you so much for taking the time to write a review!
We really appreciate your kind comments and are hopeful for a continued busy 2024!
TeamCC x

Rated 5 out of 5 stars

Great agency!

Great team at casting collective always going the extra mile to support and make sure you have all the info needed. They have helped me get some big opportunities!

August 5, 2024
Unprompted review
The Casting Collective logo

Reply from The Casting Collective

Hi Ciaran,
I hope you are well and thank you for taking the time to write a review! Your kind words are appreciated and we are hoping that 2024 continues to get busier and more productive for us all! TeamCC x

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