Castle Hot Tubs Reviews 

As a hot tub owner and not historically a Castle Hot Tubs customer I called them to assist with a fault, my engagement was professional and timely organising the appointment with the same professionalism afforded to the repair. Very pleased, I will not hesitate in using their services again.

Order received quickly and well packaged. Great service and buying experience.

Fantastic service today from Gwil and Jack. Very hardworking and speedy service. Full explanation of all details regarding hot tub maintenance. Thank you

Great service by Castle hot tubs. Can’t fault the installation by Josh & Gwil. Very pleased overall.

Brilliant, I know nothing about hot tubs or what i needed to get ours going.

Toni and Mark where both brilliant and would highly recommend them to anyone needing help with their hot tub.

Professional, good info pre and post sake, good communication on delivery, arrived on time, explained what was going to happen, took all packaging away, Very professional company.

Steph serviced our hot tub for the second time. He has a friendly personality and carries out a professional service. He is very knowledgeable and good at explaining things. We would definitely recommend him to others

Excellent service from Castle hot tubs. Steffan the Engineer was brilliant very friendly very knowledgeable and answered all my questions. Definitely recommend castle hot tubs thanks guys especially Steffan 👍

Stef was great, turned up on time, very polite, got the job done.

Yet again a fantastic service from Castle hot tubs. Steff the engineer that came out to service the Hot Tub was brilliant yet again, a fantastic job yet again. I can’t fault his work and knowledge on the Hot Tub industry. Any question which I asked was not difficult for him to-answer yet again a great service from a fantastic company.

Steff completed our annual hot tub service very efficiently. Also, he provided some useful tips on regular maintenance that simplified the confusing printed instructions. Nice guy and great service, like the rest of the Castle Hot Tubs team. Thanks

We had Steff visit to change our faulty circulation pump, really friendly guy and got the job done quickly and easily, I’ve used castle hot tubs for a while now and find their prices very competitive and their service, professional, keep up the good work!

Just taken delivery of our new hot tub , the delivery team were superb, as was the sales office, helpful and not pushy, just good advise. Just need the weather to play nice now, thanks Gareth & Carole

I shop around to find the cheapest chemicals for my hot tub and found that Castles are not only the cheapest that I have found, but also have excellent customer service. Very happy

Good value with efficient service. Will use again definitely.

From start to finish all staff were extremely helpful & friendly. From Rhiannon in the office who kept us informed, to Yan who was very helpful in answering all our questions before buying & site visit Not forgetting your 2 installers Gwil & Josh who did an amazing job of fitting & explaining all the ins & outs, could not be happier, wish we had done it years ago. Well done all

Purchased a new hot tub in Feb22 and have been very happy with it but especially with the after market service from the team in both fixing a few minor problems and the advice I received in using it.

Went to castle hot tubs in swansea from the minute I walked in the door I had amazing service compared to a different company. If you are looking for a hot tub I would definitely go here.

Orders 2 items through eBay.
Both arrived the next day and were exactly what I ordered.

Excellent company to deal with. Very helpful !