Denis came in this morning promptly and undertook the cleaning of our kitchen ventilation system. He did a wonderful job. We continue to use CHS for their professionalism, competence and good value.
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See what reviewers are saying
Recently had some fly screens fitted and one repaired at canteen in head office, the engineer Luther has carried out some fine work, he set up a mobile workshop next to the job without any disruption... See more
Company replied
Pleasure to deal with CHS - Michelle was extremely helpful and efficient. Necessary documentation was sent immediately and purchase was made quickly and easily. Ordered 2 chest freezers which arriv... See more
Company replied
While wondering what to do in regards to an additional door for the porch to create a cat trap, Jodie helped us by advising we could have grills on the gate we already have. The gate now looks super s... See more
Company replied
Company details
Information provided by various external sources
We provide Canopy Cleaning, Ventilation Cleaning, Extraction Duct Cleaning and Kitchen Deep Cleaning. We Install Fly Screens, PVC Curtains & Insect Screens.
Contact info
Longbridge Way, UB8 2YG, Uxbridge, United Kingdom
- www.cateringhygiene.co.uk
4.0
Great
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Recommend. Steve was fab
Would recommend this company. Very helpful on the phone. Steve that came out to our company was so helpful, I even asked if he could attend next time. I felt that Steve gave 💯 percent to the work that was needed. Thank you
April 15, 2025
Unprompted review
Reply from Catering Hygiene Specialists
Jane
Thank you for your fantastic review! 🌟 We're so pleased to hear that you found our team helpful and that Steve went above and beyond during his visit. We'll be sure to pass along your kind words to him! It means a lot that you'd like him to attend next time—he'll be thrilled to hear it. Thank you for choosing us, and we look forward to assisting you again!"
CHS Team
Great product
Great product, price, turnaround for bespoke frames and customer service.
May 30, 2025
Unprompted review
Reply from Catering Hygiene Specialists
Chelcie
"Thank you for your fantastic feedback! 🌟 We're thrilled to hear you loved the product, price, quick turnaround, and our customer service. Your satisfaction is our top priority, and we look forward to serving you again!"
CHS Team
BAD MANNERS!!
BAD MANNERS!!
I had a terrible experience with this catering hygiene specialist, and I strongly advise others to steer clear. From the outset, their customer service was appalling; they displayed a complete lack of manners and seem to have no intention of solving issues. To make matters worse, even before receiving my order, I was informed that if I decided to return it, a massive restocking charge would apply. This feels like an unfair tactic to ensure they can charge customers regardless of the situation. There are plenty of great catering companies out there that prioritize customer care—do yourself a favor and avoid this one at all cost!
June 17, 2025
Unprompted review
Reply from Catering Hygiene Specialists
"Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration it caused. This is not the level of service we aim to provide, and we deeply regret that we fell short in your case. Your concerns about customer service and our return policy are important to us, and we’d like the opportunity to address them. Please reach out to us directly so we can work towards a resolution. We value your feedback and will use it to improve our processes moving forward."
CHS Team
Fantastic service
Experienced great customer service while ordering a large fridge for my new business and Natalie was a great help in helping with swift response and delivery of the unit. Very satisfied.
March 31, 2025
Unprompted review
Reply from Catering Hygiene Specialists
Jim
"Thank you for your kind words! 🌟 We're thrilled to hear about your positive experience and that Natalie was able to assist you with swift responses and delivery. Your satisfaction means the world to us, and we’re so glad we could help with your new business. Wishing you all the best, and we look forward to serving you again!"
We have purchased catering equipment…
We have purchased catering equipment from CHS on a number of occasions. Jodie has been extremely helping, checking stock and processing the order for us.
March 28, 2025
Reply from Catering Hygiene Specialists
"Thank you for your continued trust in CHS! We're delighted to hear that Jodie has been so helpful in assisting with your orders and ensuring everything runs smoothly. We truly appreciate your support and look forward to serving you again!"
CHS Team
Terrible after-sales service- avoid.
Terrible after-sales service when a new glasswasher developed a fault rendering it useless within 4 months of purchase. Refused to cover repairs for this new machine because we didn’t pay extra for parts and labour warranty. Avoid at all costs.
February 17, 2025
Unprompted review
Reply from Catering Hygiene Specialists
Warren
We’re sorry to hear about your experience. Unfortunately, the unit you purchased comes with a parts-only warranty. This means you would need to arrange for your own engineer to inspect the unit, and we’ll be happy to provide any necessary parts under the warranty.
Please let us know if you have any questions or if we can assist further.
Flyscreen
Just want to say Thankyou for our flyscreen door
Works perfectly and very well fitted
Great service all round
February 12, 2025
Unprompted review
Reply from Catering Hygiene Specialists
Alan
Thank you so much for your kind words! We're delighted to hear you had such a positive experience from start to finish. Providing the best service possible is always our top priority, and we're so pleased to have met your expectations. We truly appreciate your support and look forward to welcoming you back in the future!
Missed a delivery due to the driver not…
Missed a delivery due to the driver not reading my instructions which I had given him in the morning and now they want to charge me £70.00 and they told me in an email that further charges would apply. It’s like they are doing everything to not have repeat business.
January 28, 2025
Unprompted review
Reply from Catering Hygiene Specialists
Our deliveries are scheduled on a standard 8am-6pm service. If a delivery attempt fails, the courier applies aborted delivery charges, which are passed directly to us. Unfortunately, we must pass these charges on to you as per our terms and conditions.
We sincerely apologise for any inconvenience this may have caused.
A very good and professional work…
A very good and professional work completed in time, everything went well, a bit slow only in releasing the paperwork after, but that could because of the xmas and newyear time off.
Overall a very good experience, will work with them again for sure.
December 19, 2024
Unprompted review
Reply from Catering Hygiene Specialists
Thank you so much for your kind words! We're delighted to hear you had such a positive experience from start to finish. Providing the best service possible is always our top priority, and we're so pleased to have met your expectations. We truly appreciate your support and look forward to welcoming you back in the future!
Excellent service
Excellent service, delighted with the finished screen door. Dave Walker did a superb job constructing the door onsite and fitting it. I would highly recommend this company.
October 9, 2024
Unprompted review
Reply from Catering Hygiene Specialists
John
Thank you so much for your kind words! We're delighted to hear you had such a positive experience from start to finish. Providing the best service possible is always our top priority, and we're so pleased to have met your expectations. We truly appreciate your support and look forward to welcoming you back in the future!
Excellent customer service
Excellent customer service, quick response and efficiently dealt with. Thank you Himali.
September 18, 2024
Unprompted review
Reply from Catering Hygiene Specialists
Chantelle
Thank you so much for your kind words! We're delighted to hear you had such a positive experience from start to finish. Providing the best service possible is always our top priority, and we're so pleased to have met your expectations. We truly appreciate your support and look forward to welcoming you back in the future!
Good company to deal with there is…
Good company to deal with there is always someone available to assist and they swiftly resolved the issue that we had with the fridge we recently bought off them not holding the temperature.
September 12, 2024
Unprompted review
Reply from Catering Hygiene Specialists
Lily
Thank you so much for your kind words! We're delighted to hear you had such a positive experience from start to finish. Providing the best service possible is always our top priority, and we're so pleased to have met your expectations. We truly appreciate your support and look forward to welcoming you back in the future!
Please keep away from this bad company…
Please keep away from this bad company CATERING HYGIENE SPECIALITS.
Worst company from whole world. I bought one freezer from this bad company nearly one month ago. Which one they sent me totally faulty and I'm contacting them about 100 times but still waiting for solution. Every time when ever I phoned them they say its not their fault its the manufacturer fault. If its manufacturer fault so why you taking money and selling faulty items and doing messing about other businesses.
I ordered the freezer from them bcz I needed it urgently but now nearly one month I don't have it.
If you want your life easy never ever buy anything from CATERING SOLUTIONS COMPANY.
They waisting my time when ever I phoned them I have to give them whole detail of order and after all that no solution.
I paid this bad company to get stressed and paid for waste my time.
Please ignore this company if you want to not loose your money and don't want to waste your time.
June 27, 2024
Unprompted review
Reply from Catering Hygiene Specialists
We’re truly sorry to hear about your experience and the frustration it has caused. This is certainly not the level of service we aim to provide, and we deeply regret the inconvenience you’ve faced.
While we work closely with manufacturers to ensure the quality of the products we sell, we understand that this situation has been incredibly stressful for you. We take full responsibility for ensuring our customers are supported, and it’s clear we’ve fallen short in this instance. For that, we sincerely apologize.
We’d like to resolve this matter as quickly as possible for you.
Shaiahat
Please reach out to our customer service team at [contact information] with your order details, and we’ll prioritize finding a solution. Your feedback is invaluable, and we’ll be reviewing our processes to ensure better communication and support in the future.
Thank you for bringing this to our attention,
CHS Team
Supply and installation of home fly screens - couldn't be happier
After enquiring about installation of fly screens in our home, Jodie and her team were brilliant. Info was clear, and on-the-day installation was tidy, efficient and resulted in a terrific product. Very, very happy and would use Catering Hygiene Specialists again, no question. Thanks, guys!
June 6, 2024
Unprompted review
Reply from Catering Hygiene Specialists
Mark
"Thank you for your fantastic feedback! 🌟 We're so glad to hear that Jodie and the team provided clear information and a seamless installation experience for your home fly screens. It's wonderful to know you're happy with the result! We truly appreciate your support and look forward to assisting you again in the future. Thanks again!"
CHS Team
Terrible delivery, worse customer service
Absolute garbage. Purchased an ice machine. Asked for delivery after 10am which, in their defense, they said they would pass on to the delivery service but could not guarante.
Delivery was attempted at 9am. The delivery service said they had no note of the after 10am request.
Circled back, Catering Hygiene says there will be an £80 re-delivery fee. This was never mentioned before. Easily could have been brought up during our 10am conversation.
You can pay £75 extra to choose a time. The "time" is either 8am-12 or 12-6pm. What a generous offer. But since no one is on site before 10am, we paid for the PM slot. So we're now £155 in on delivery fees despite advertising free delivery.
Delivery service calls day of delivery to ask if they can deliver before noon. I say, no, we paid £75 for an afternoon delivery. They delivered at 11:49am anyway.
What a joke the whole thing is. Never again.
May 30, 2024
Unprompted review
Reply from Catering Hygiene Specialists
Good Morning Mike,
Please accept our apologies for this situation. All of our deliveries are scheduled within a standard 8am-6pm time slot. Unfortunately, if a delivery within this timeframe fails, we incur aborted delivery charges from the courier, who will not attempt redelivery until these charges are settled. Restock charges are part of our terms and conditions, which are agreed to upon ordering.
We are very sorry for the inconvenience caused and hope you are happy with your purchase.
Regards,
CHS
Never will purchase anything from them…
Never will purchase anything from them again. They dropped electric oven on the street, nobody signed up for the delivery and my oven was left unattended on busy New Town Edinburgh street. Customer service like nowhere else …
April 18, 2024
Unprompted review
Reply from Catering Hygiene Specialists
Holy
We sincerely apologise for any confusion regarding our delivery terms, and we appreciate your feedback, we are looking into this as we speak. As stated in our terms and conditions which were agreed to at the point of purchase, our standard delivery service includes kerbside delivery only.
Thank you for bringing this to our attention, and once again we do apologise that you were left unsatisfied on this occasion.
I will use them again
I used this company before in a previous dwelling and they did an excellent job, so I had them install fly screens in my current dwelling. The work was flawless and the installer (Steve) was friendly and professional. They are a bit pricey but well worth it.
March 18, 2024
Unprompted review
Reply from Catering Hygiene Specialists
Saysun
Thank you so much for your kind words and for choosing us again for your fly screen installation! We’re thrilled to hear that you had another great experience with us and that Steve provided friendly and professional service. We’ll be sure to pass along your compliments to him—he’ll be delighted to hear them!
We truly appreciate your trust in our team and are glad you found the quality of our work worth the investment. Your satisfaction means the world to us, and we’re always here if you need anything in the future.
Thanks again for your support!
CHS Team
Loving my new chest freezer from…
Loving my new chest freezer from Catering Hygiene! Super helpful team, hassle-free experience. Highly recommend.
February 26, 2024
Unprompted review
Reply from Catering Hygiene Specialists
Beth
Thank you so much for your fantastic feedback! We’re thrilled to hear that you’re loving your new chest freezer and that our team could make the experience hassle-free for you. Your recommendation means the world to us!
If you ever need anything else or have any questions, don’t hesitate to reach out. We’re always here to help!
CHS Team
Catering Hygiene exceeded my…
Catering Hygiene exceeded my expectations to be honest. Fast shipping and a wide variety of products available made finding a new fridge easy and ensured I found the right one!
February 9, 2024
Unprompted review
Reply from Catering Hygiene Specialists
Thomas
Thank you so much for your wonderful feedback! We’re delighted to hear that we exceeded your expectations and made finding the perfect fridge an easy and enjoyable experience. Fast shipping and a wide variety of products are things we take pride in, so it’s great to know they made a difference for you.
If you ever need anything else or have any questions, we’re always here to help. Thanks again for choosing Catering Hygiene!
CHS Team
Purchased a walk-fridge from Catering…
Purchased a walk-fridge from Catering Hygiene Specialists for my business, and it's been fantastic! Professional team, efficient installation, top-quality product. Highly recommended for reliable refrigeration solutions.
February 5, 2024
Unprompted review
Reply from Catering Hygiene Specialists
Graham
"Thank you for your fantastic feedback! We're thrilled to hear that you're happy with your walk-in fridge and the professional service you received. Your recommendation means a lot to us, and we're glad we could provide a reliable solution for your business!"
CHS Team
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