Regina is one of the best therapist that have look after my skin for years . She very knowledgeable of all treatments and explain it throughout, what makes one very relax to know what is going into... See more
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I love my treatments with Regina, my skin has improved incredibly since we started skinpen and hydrafacials. She always explains the procedure and we look at rhe improvement in my skin and what I ne... See more
Wish I had done more research before booking here. Cavendish Clinic is no results. They pressure you into paying upfront for expensive treatments that do absolutely nothing. The clinic itself feels ch... See more
Company replied
The company closed down its John Lewis spaces without notice. They have taken funds without providing the services that were paid for or giving refunds. To add insult to injury, they have j... See more
Company replied
Company details
Written by the company
***Under New Ownership*** We are pleased to announce that 'Cavendish Clinic Fitzrovia' is now under new ownership, marking the beginning of an exciting new chapter for the clinic. In December 2025, the previous owners entered liquidation and their John Lewis concession locations closed at that time. The flagship Fitzrovia clinic has since been acquired by a new owners, committed to building on Cavendish Clinic’s long-standing reputation for clinical governance, advanced technology, and exceptional client results. Importantly, the expert clinical team remains in place, with the same trusted specialists delivering industry-leading treatments in body contouring, skin rejuvenation, and aesthetic transformation. While historical reviews remain visible on this profile, they may relate to the previous ownership and closed clinics. Under new ownership, Cavendish Clinic Fitzrovia is investing further in technology, protocols, and the overall client experience as we continue our mission to be one of London’s leading destinations for body and skin treatments. We look forward to welcoming both new and returning clients and continuing the Cavendish journey together.
Contact info
65 Margaret Street, W1W 8SP, London, United Kingdom
- 02079354410
- hello@cavendishclinic.co.uk
- www.cavendishclinic.co.uk
3.8
Great
887 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically takes over 1 month to reply
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The company closed down its John Lewis…
The company closed down its John Lewis spaces without notice.
They have taken funds without providing the services that were paid for or giving refunds.
To add insult to injury, they have just reopened their website to focus on their London clinic.
Absolutely no shame.
December 12, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
We’re sorry to read about your experience under the previous ownership.
We would like to clarify that Cavendish Clinic Fitzrovia is now operating under new ownership following the closure of the previous operating company in December 2025.
While historical reviews remain visible on this profile, some may relate to the previous ownership or locations that are no longer operating.
At that time, the former owners closed their John Lewis concession locations, which may be referenced in some historical reviews on this page. The flagship Fitzrovia clinic has since been acquired by new owners, who are committed to continuing the Cavendish brand’s long-standing reputation for clinical governance, advanced technology, and exceptional client results.
Importantly, the expert clinical team remains in place, with the same trusted specialists delivering treatments in body contouring, skin rejuvenation, and aesthetic transformation.
Under new ownership, Cavendish Clinic Fitzrovia is investing further in technology, treatment protocols, and the overall client experience as we continue our mission to be London’s leading destination for body and skin treatments.
We look forward to welcoming both new and returning clients as this new chapter begins.
Dishonest business
John Lewis Kingston branch shut down. Owed treatment and money - seen one email so far with no information on how to recover the money. Cannot use at other branch as they have separated the business entity. Not very ethical as they probably knew the risk taken with JL Kingston. Even got text messages to buy more treatment before they shut down! Trading standards might be interested. I like my full refund now please as you been owing me since 2023. Business practice and ethics are shockingly low in this business. I would have expected to be contacted to provide alternate treatment at diff location or refund. As neither is done then it shows you have no intention to act honourably. Terrible business owners.
January 1, 2026
Unprompted review
Reply from Cavendish Clinic Fitzrovia
We’re sorry to read about your experience under the previous ownership.
We would like to clarify that Cavendish Clinic Fitzrovia is now operating under new ownership following the closure of the previous operating company in December 2025.
While historical reviews remain visible on this profile, some may relate to the previous ownership or locations that are no longer operating.
At that time, the former owners closed their John Lewis concession locations, which may be referenced in some historical reviews on this page. The flagship Fitzrovia clinic has since been acquired by new owners, who are committed to continuing the Cavendish brand’s long-standing reputation for clinical governance, advanced technology, and exceptional client results.
Importantly, the expert clinical team remains in place, with the same trusted specialists delivering treatments in body contouring, skin rejuvenation, and aesthetic transformation.
Under new ownership, Cavendish Clinic Fitzrovia is investing further in technology, treatment protocols, and the overall client experience as we continue our mission to be London’s leading destination for body and skin treatments.
We look forward to welcoming both new and returning clients as this new chapter begins.
TERRIBLE REFUND SERVICE GOOD RIDDENCE…
TERRIBLE REFUND SERVICE GOOD RIDDENCE FROM PETER JONES
December 18, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
We’re sorry to read about your experience under the previous ownership.
We would like to clarify that Cavendish Clinic Fitzrovia is now operating under new ownership following the closure of the previous operating company in December 2025.
While historical reviews remain visible on this profile, some may relate to the previous ownership or locations that are no longer operating.
At that time, the former owners closed their John Lewis concession locations, which may be referenced in some historical reviews on this page. The flagship Fitzrovia clinic has since been acquired by new owners, who are committed to continuing the Cavendish brand’s long-standing reputation for clinical governance, advanced technology, and exceptional client results.
Importantly, the expert clinical team remains in place, with the same trusted specialists delivering treatments in body contouring, skin rejuvenation, and aesthetic transformation.
Under new ownership, Cavendish Clinic Fitzrovia is investing further in technology, treatment protocols, and the overall client experience as we continue our mission to be London’s leading destination for body and skin treatments.
We look forward to welcoming both new and returning clients as this new chapter begins.
Humiliating, disrespectful and heart breaking
Humiliating, disrespectful and heart breaking.
The way i was treated was awful and now I'm getting ignored by the company. I was pressured to pay for a package and then they wouldn't give me a refund, which forced me to go through with the appointment anyway because they refused to give me my money back.
I was treated badly by the staff, i was in so much pain, my pain scale was at a nine, i was crying.
The staff just laughed at me while the other woman who was supposed to be looking after me was checking her make up in the mirror.
They treated me like i was less than human, no empathy what so ever.
Update: The management is refusing to call me or communicate with me, Anela Kosar is supposed to be talking with me like a person but instead she's refusing to answer any of my questions and I'm being ignored by the company.
November 25, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
Thank you for sharing your experience. We’re very sorry to hear how you feel and we take your concerns extremely seriously. This is not the level of care or respect we aim to provide. We want to look into this urgently and understand exactly what happened.
So that we can investigate properly and support you, we have requested more information through Trustpilot.
We are committed to addressing this as quickly as possible.
Many thanks
The Cavendish Team
Order never delivered
Order never delivered. No customer support to get hold of either
November 24, 2025
Great before the staff left- would NOT go there now!!!
My review is in 2 parts... before my skinpen practitioner left, it was fantastic.
However, she and one of her colleagues have left the company and when i went to get a refund, they would not give it to me. Even though I had purchased my package based solely on having my treatment with that specific practitioner. i am so so disappointed in this unprofessional company and would not recommend at all, since the the 2 staff have left.
October 6, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
Thank you for sharing your feedback, we truly appreciate your time as well as your previous custom. We’re sorry to hear that you were disappointed following changes within our team.
While we completely understand your preference for a specific practitioner, unfortunately, refunds are not available in these circumstances as outlined in our terms and conditions.
We encourage you to give our highly experienced practitioners a chance; they are equally skilled and looking forward to welcoming you back to continue your treatment journey with the same level of care and professionalism you’ve come to expect.
We look forward to welcoming you back to the clinic soon.
Best Wishes
The Cavendish Team
No response to my legitimate complaint
After purchasing a package of 3 x laser genesis and 3 x facials and then being informed on my way to the first appointment they no longer do this laser(??) But they told me they would give me a complimentary facial and offer of a refund.
Eventually they refunded less than a quarter of the amount I originally paid, which I consider to be unsatisfactory. From the amount that I paid, I have received only 1 facial from the package and zero laser treatments.
They now ignore all my email complaints, phone calls and messages.
I am thoroughly disappointed with my experience of Cavendish. They are clearly quick to take your money and do not deliver the treatments promised and then ignore all contact when you follow up with them.
The lack of professionalism from what I assumed would be a reputable company is appalling.
September 4, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
Dear Solli,
We’re genuinely sorry to hear that you’ve been disappointed with your recent experience. At Cavendish, we always aim to deliver professional service and clear communication, and it’s disappointing to learn that you feel we fell short of your expectations on this occasion.
Please be assured that we take your concerns seriously. While our understanding is that a refund and a complimentary facial were provided at the time, we appreciate that you remain unhappy with the outcome. We’d very much like the opportunity to review your case again and ensure everything has been handled appropriately.
Could you please contact us directly at welcome@cavendishclinic.co.uk so that we can investigate this in more detail? We value your feedback and would welcome the chance to resolve this matter even further for you.
Best wishes
The Cavendish Team
I had a great hydrafacial
I had a great hydrafacial with Eleni.
My face felt incredibly clean and nourished afterwards and by the following day my skin was looking better with fewer blemishes.
Would definitely recommend.
September 19, 2025
Unprompted review
Staff are friendly and caring.Explain…
Staff are friendly and caring.Explain things well.
August 31, 2025
Absolutely Unprofessional and Money-Oriented – Avoid at All Costs!
I’ve had an absolutely appalling experience with Cavendish Clinic. Since September 2024, I’ve been trying to book a simple laser hair removal appointment at their Kensington branch. For months, I was met with silence and complete disregard from their team.
Eventually, they booked me in at their Kingston branch for April, only to cancel last minute because of “maintenance issues.”
Not only have they wasted my time, but their complete lack of professionalism has also ruined the consistency crucial for effective laser treatment. Instead of offering any real solution, they tried to brush it off with a complimentary facial – laughable considering how much I’ve already paid and the hassle they’ve caused me.
After months of polite emails and zero proper follow-up, it’s clear that this clinic is more interested in taking your money than actually delivering the treatment they promise.
Save yourself the stress and disappointment — find a clinic that actually values their clients and respects your time and investment!
May 31, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
Dear Aria,
We're truly sorry to hear about your experience, and we want to sincerely apologise for the inconvenience and frustration this situation has caused.
We shall contact you directly so we can look into this further and make things right. Your satisfaction is very important to us, and we’d welcome the opportunity to discuss how we can improve your experience.
Warm regards,
Cavendish Clinic.
Amazing experience
Amazing experience! Armita was professional, gentle, and made my skin feel refreshed and glowing. Highly recommend for a quality hydro facial
May 7, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
Dear Moona.
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that your skin felt refreshed and glowing. We'll be sure to pass your feedback on to Armita — she’ll be delighted to hear it. We look forward to welcoming you back soon!
Warm regards,
Cavendish Clinic
I had a facial at JLP Cheadle
I had a facial at JLP Cheadle - it was awful
I have experience to the Hydrfacials …..the young therapist dragged the machinery over my face and I took the courage to question and complain about this - she was absolutely adamant that this is the normal process ……believe me my face today would not agree. I’m infuriated ……she’s actually permanently aged me …….Im so upset and annoyed that I should have had the courage to stop the procedure ….we put our lives and trust in the hands of your highly trained therapists who
we believe are experts and the reality is so far from the truth - I’m very angry and upset you really need to check your staff and give clients the assurance to what to expect from the facial -forget us signing a disclosure….where’s yours …..please provide details to the facial in advance so we are all protected. I want a step by step disclose so I can question what’s not acceptable with confidence. A very dissatisfied traumatised customer
May 4, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
Dear Melanie.
Thank you for taking the time to share your experience — we're deeply sorry to hear that you were left feeling distressed and dissatisfied following your recent HydraFacial treatment. We take your concerns extremely seriously and are actively reviewing your case.
We shall contact you directly so we can look into this further and make things right. Your satisfaction is very important to us, and we’d welcome the opportunity to discuss how we can improve your experience.
Warm regards,
Cavendish Clinic.
Thank you Eleni
Thank you Eleni,
Love the Morpheus8 result on my tummy.
April 24, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
Dear Saaaa,
Thank you so much! We're so glad to hear you're loving your Morpheus8 results, especially on such a targeted area. Eleni will be thrilled to hear your feedback. We look forward to seeing you again soon!
Warm regards,
Cavendish Clinic
My experience with Cavendish has been…
My experience with Cavendish has been nothing but positive! I came in wanting emsculpt neo but Marta was very honest and said im not ready for this treatment and suggested I should start with the Coolsculpting, I was abit hesitant because of the price but I’ve seen the results I need in just 2 sessions
February 1, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
Dear Kayan,
Thank you for your lovely, positive review! Our team always aims to give honest, personalised advice, so it's great to know the treatment plan worked well for you. Seeing results after just two CoolSculpting sessions is fantastic—we look forward to continuing your journey with you!
Warm regards,
Cavendish Clinic.
Poor service for the price
The lady was lovely and polite but the service for the price was poor. Supposed to be a platinum hydrafacial for an hour and 15 minutes and was about 45 mins. My skin was better but definitely was not a platinum hydrafacial as I had platinum hydrafacial elsewhere.
April 23, 2025
Reply from Cavendish Clinic Fitzrovia
Dear Margarita Gerochristou
Thank you for taking the time to share your feedback. We're glad to hear you found our staff member lovely and polite, but we’re truly sorry to learn that your experience did not meet your expectations.
We take all feedback seriously and aim to deliver the highest standard of care and value. We sincerely apologize if this wasn’t the case during your visit.
We shall contact you directly so we can look into this further and make things right. Your satisfaction is very important to us, and we’d welcome the opportunity to discuss how we can improve your experience.
Warm regards,
Cavendish Clinic.
So I was called in for complimentary…
So I was called in for complimentary service after my first experience. This time I had my hydrafacial at Sloane Square and the staff and experienced was very pleasant. Aida did my hydrafacial treatment. She was very relaxing and friendly. I have to thank Martha from Fitrovia branch, who called me to arrange this and rectify my previous experience. I feel refreshed and look much glowy. Thank you
April 25, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
Dear Sani,
Thank you so much for your thoughtful review. We're really pleased to hear your second experience was positive and that you left feeling refreshed and glowing—exactly the result we aim for! We're glad our team at Sloane Square, along with our colleague in Fitzrovia, could help turn things around. Your feedback means a lot, and we look forward to welcoming you back again soon.
Warm regards,
Cavendish Clinic.
Delighted with my skin consultation and…
Delighted with my skin consultation and first treatment. Eleni was wonderful.
April 23, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
Dear Consumer.
Thank you for your kind words! We're so pleased to hear you enjoyed your consultation and first treatment. It’s wonderful to know you felt well cared for. We’ll be sure to pass on your feedback to Eleni. We look forward to seeing you again soon!
Warm regards,
Cavendish Clinic
Don’t waste your time here
Honestly, the worst experience I’ve ever had with any clinic. They care only about taking your money — once you pay, you’re on your own.
It all started when I came in for a consultation — done not by a medical professional, but by a sales person with absolutely no qualifications. She insisted I must buy 8 sessions of Airsculpting to see wanted results (even though I’m already slim). I trusted their “expertise” and paid upfront.
At my first actual appointment with a practitioner, I was immediately told that because of my low body fat, they can’t even do 8 sessions — maximum 4 but even that she was skeptical (which I appreciated the professionalism). Imagine paying for 8 sessions of something and then being told it’s not even suitable for you? No refund, of course. I was told refunds aren’t possible — only clinic credit. So now I was left with a big prepaid balance and basically no choice but to use it. The practitioner recommended EMTONE instead, saying it might help, and I kinda had no other option but to agree — plus another £420 on top to start that treatment.
But the worst part is how they treat people after you’ve paid.
I booked my last 4 EMTONE sessions weeks in advance because I told my practitioner I was moving abroad and wouldn’t be back for months. Yet — the day before (less than 24 hours) until my last 4th appointment — they tried to cancel on me because their practitioner was sick. They called me 4 times, one call even asking if I can come to the clinic in 20 minutes now. Extremely unprofessional. After I insisted, they finally kept my original appointment.
Unfortunately, overnight I had a personal emergency — and I had to leave London earlier than expected. I let them know straight away, explained my situation, and kindly asked for a refund for the one last session I couldn’t attend.
Their response? Zero care, zero empathy. Just hiding behind their 48-hour cancellation policy.
Funny how they can cancel on me with less than 24 hours notice due to “unforeseen circumstances” but when it comes to the clients unforeseen circumstances it doesn’t matter.
This clinic’s policy only works one way — their way.
No medical care, no customer care — just sales pressure, trapping clients in overpriced packages, and taking advantage of people who trust them.
Please read all the other 1-star reviews before booking anything here — I wish I did.
March 11, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
Dear Dove,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience at Cavendish Clinic didn’t meet your expectations.
We always aim to provide clear, honest, and professional guidance to our clients. For non-surgical treatments such as CoolSculpting and EMTONE, these are not doctor-led procedures and very rare for a doctor to conduct a consultation on this, however, where appropriate, we do provide a medical screening call with one of our doctors to ensure you are medically suitable—particularly if we believe there may be a contraindication with your chosen treatment plan which in your case you were medically suitable.
Regarding your CoolSculpting treatment, we understand from our records that you were recommended 8 applicators and opted in to the plan. During your first session, 4 were used, as required for your treatment plan. On your 2nd visit, you had seen a noticeable reduction in fat and even expressed how impressed you were with the results after just one session. Our practitioner, Katie—who has over 15 years of experience—suggested that due to the significant results and your lower body fat percentage now, using the remaining applicators may not be necessary. At no point did you request a refund there and placed trust in Katie to for further advice.
You then agreed to redirect the remaining treatment credit toward an alternative concern, and EMTONE was suggested as a suitable next step. You confirmed that you trusted her guidance and wished to proceed.
We're genuinely saddened to hear you felt that our care diminished after payment. We deeply value all our clients—whether they come in for a complimentary consultation or have purchased a package at full price or on a promotion and we treat everyone with equal respect, care, and attention. We are disappointed that you felt otherwise but respect your feedback.
In terms of cancellations and refund policies:
All of our terms and conditions are outlined clearly on our website. While we don’t typically offer refunds beyond the 14-day statutory cooling-off period. We did not receive any prior refund request from you within that window. On the day you had to leave London unexpectedly, you cancelled your appointment. Despite this being outside of our 48-hour policy, we waived any charges and offered to resume your treatment upon your return.
We believe we’ve acted reasonably and fairly and still welcome the opportunity to resolve this. A member of our management team will be reaching out to you directly.
Warm regards,
Cavendish Clinic
I visited for Hydra facial recently and…
I visited for Hydra facial recently and I had an amazing experience with Cavendish Team. Fitzrovia Team is very Supportive and give me a good knowledge of skin. The facial was relexing and explained me step by step and I am so happy with my treatment. I look forward to seeing you again.
March 29, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
Thank you so much for your lovely feedback! We're thrilled to hear you had a great experience with our Fitzrovia team and that you enjoyed your Hydrafacial. We look forward to welcoming you back soon! 💙
Great staff and amazing treatment
Had a few hydrafacials from them and my experience so far has been amazing.
Skin glowing, polite and amazing staff who have been attentive to my needs.
Definitely worth the 5*
March 22, 2025
Unprompted review
Reply from Cavendish Clinic Fitzrovia
Thank you so much for the 5⭐ review! We're so glad to hear your skin is glowing and that you've had such positive experiences with our team. We truly appreciate your kind words and can’t wait to see you again soon! 💙✨
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