cazenove+loyd Reviews 113

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Melissa from Cazenove+Loyd was brilliant in helping us design a bespoke family holiday that is both practical and adventurous. She listened to our requests carefully and presented a brilliant itinerar... See more

Rated 5 out of 5 stars

Highly recommend cazenove+loyd to all! We had the pleasure of working with our travel agent, Melissa Kirby, who planned our two week honeymoon in South Africa. Melissa is the best of the best! She wen... See more

Rated 5 out of 5 stars

Just finished our second trip to Africa with the help of Melissa Kirby at C+L. I expect Africa will continue to find its way into our travel plans and we wouldn't consider not using Melissa to he... See more

Rated 4 out of 5 stars

It was a very complete journey… With an excellent guide,and a good driver. and well chosen hotels to stay ( ( we will never forget Discovery Bedu in the desert) We also enjoy the extra activities l... See more

Company replied

Company details

  1. Travel Agency
  2. Tour Operator

Written by the company

For over 30 years, cazenove+loyd has designed extraordinary tailor-made itineraries, small group trips and destination celebrations. We offer a highly exclusive, personal and innovative way to travel. We work in seven extraordinary regions of the world – Africa + the Indian Ocean, Central + South America, Asia + the Middle East, Australasia, the Caribbean and the Polar Regions – specialising in over 75 destinations. Each one of our dedicated Destination Experts has extensive knowledge of the regions in which they specialise, and are continuously revisiting, trying and testing in order to offer our clients up-to-date and little-known insights into the regions they are so passionate about.


Contact info

4.8

Excellent

TrustScore 5 out of 5

113 reviews

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Rated 5 out of 5 stars

Excellent, Well-Curated and Executed Experience

Awesome guides, seamless transportation, great hiking, riding and kayaking experiences, nice accommodations, good dining recs.

January 4, 2024
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Reply from cazenove+loyd

Your review is much appreciated. Thanks for taking the time to do so. We are delighted to hear that your holiday exceeded your expectations in every way, and with special memories made. We look forward to helping with your future travel adventures.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Careful and thoughtful planning and first rate execution

Careful and thoughtful planning and execution. First rate.

January 3, 2024
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Reply from cazenove+loyd

Your review, Ted, is much appreciated. Thanks for taking the time to do so. We are delighted to hear that your holiday exceeded your expectations in every way. We look forward to helping with your future travel adventures.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Totally personalized travel planning

Totally personalized travel planning, taking into consideration not only the destination plans, but our own personalities - and with great attention to detail. Cazenove & Loyd shines in particular with the local guides assigned to us - we've experienced this time and time again with our trips. The kindness and knowledge of the local guides helps create a connection with us that makes our trip special. Great job!

November 29, 2023
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Reply from cazenove+loyd

Your review is much appreciated. Thanks for taking the time to do so. We are delighted to hear that your holiday exceeded your expectations in every way, and with special memories made. We look forward to helping with your future travel adventures.

Best wishes, cazenove+loyd

Rated 4 out of 5 stars

Holiday in Japan

We had an excellent holiday in Japan. Cazenove always has excellent guides on the ground who are not only knowledgeable but also flexible and adaptable to any situation. We have used you on various wonderful holidays and have not been disappointed.

October 14, 2023
Unprompted review
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Reply from cazenove+loyd

Thank you so much for being such a loyal client. We’re happy to hear you had a great experience on your latest cazenove+loyd adventure to Japan. Thanks again, and we look forward to helping you with your next tailor-made trip.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

We had a fabulous holiday

We had a fabulous holiday. C+L put together the perfect itinerary, tailored to our personal interests. They understood our brief, and honestly the whole holiday went like clockwork. We loved every minute. The service was brilliant, knowledgeable guides and great hotels.

November 27, 2023
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Reply from cazenove+loyd

Your review, Alex, is much appreciated. Thanks for taking the time to do so. We are delighted to hear that your holiday to Chile + Argentina exceeded your expectations in every way. We look forward to helping with your future travel adventures.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Amazing Experience with Cazenove + Loyd to Bhutan

Extremely professional, helpful and friendly service with all the questions I had about every aspect of the group travel to Bhutan. Always really quick in answering emails or getting back to me by telephone.
Beautifully organised with everything from flights, hotels and an incredibly knowledgeable and fun guide and excellent driver in Bhutan taken care of.
It was one of the best and most interesting trips I have ever taken. I will definitely be booking through Cazenove + Loyd again!
A big THANK YOU to all the team and especially Vienna for her expertise and patience in answering all my queries.

November 3, 2023
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Reply from cazenove+loyd

Thank you, Marina, for taking the time to leave a review - it's much appreciated. We are thrilled to hear that all aspects of your group trip to Bhutan exceeded your expectations. We will also pass along your kind feedback to Vienna. Please don’t hesitate to get in touch with future travel plans, we look forward to helping you with your next dream adventure.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Excellent service from start to finish

We were really well supported by Caroline from start to finish on our family trip to Iceland. We had a great time and they had planned a brilliant itinerary for us. Einar, our guide was fantastic and adapted our plans as the weather got progressively worse for us. We would definitely work with Casenove + Loyd again. Thank you for making everything so easy!

October 17, 2023
Unprompted review
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Reply from cazenove+loyd

Thank you so much for your kind words, Olivia. We really appreciate you taking the time to share your experience with us — and pleased to hear all the family enjoyed exploring Iceland. We hope you made memories for a lifetime, please get in touch with any future travel plans, we would be delighted to assist you.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Expertly organised logistics for travel…

Expertly organised logistics for travel to Bhutan via Khatmandu. Superb hotels and smooth transfers at each point. A group of like minded people on the small group tour to Bhutan (12 people) who have become new friends. Fun, elegant (a trekking holiday with elegant accommodation) and jam packed days with early starts to enable the best time to visit Dzongs and other must see parts of Bhutan. The guide and our driver for the whole 8 days were experienced and fun to be with. Relaxation time at the super hotels and good food. I would certainly use Cazenove & Lloyd again. Our host Henrietta Lloyd who joined us on the trip expertly navigated all events and ensured she was available at all times for any concerns.

October 20, 2023
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Reply from cazenove+loyd

Thank you so much for your kind words, Diane. We really appreciate you taking the time out to share your experience with us — and we are so pleased to hear you enjoyed exploring the wonderful kingdom of Bhutan. We hope you made memories and new friendships to last a lifetime.

We look forward to helping with your future travel adventures.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Zambia Safari

Zambia Safari
All the organisation for this short trip (7 nights, 2 camps, 4 internal flights/transfers) was spot on and the whole experience was delightful and exceeded expectations. Some of the advance briefing documentation was somewhat dated and lacking in precision, but this did not detract from the enjoyment.

September 3, 2023
Unprompted review
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Reply from cazenove+loyd

Thank you so much for your kind words, Andrew. We really appreciate you taking the time to share your experience with us — and are so pleased to hear you enjoyed exploring wonderful Zambia. We hope you made memories for a lifetime and look forward to helping with your future travel adventures.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Zambia Safari

Zambia Safari. The attention to detail , having our own safari vehicle, the professional way the guides, butlers and general management of our four destinations planned and cared for us was wonderful.

Robert, Charlotte and Henrietta Fisher, NZ

July 13, 2023
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Reply from cazenove+loyd

Thank you, Robert, Charlotte and Henrietta, for taking the time to leave a review - it's much appreciated. We are thrilled to hear that all aspects of your safari in Zambia exceeded your expectations. We look forward to helping with your future travel adventures.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Best trip ever to Africa

Best trip ever to Africa. C&L know the camps and find out what you like. They get right all the little details that make trips hassle-free.

July 13, 2023
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Reply from cazenove+loyd

Thank you, Bob, for taking the time to leave a review it's much appreciated. We are thrilled to hear that all aspects of your safari exceeded your expectations. We look forward to helping with your future travel adventures.

Best wishes, cazenove+loyd

Rated 4 out of 5 stars

A week to remember for life!

It was a very complete journey…
With an excellent guide,and a good driver.
and well chosen hotels to stay ( ( we will never forget Discovery Bedu in the desert) We also enjoy the extra activities like the cooking lesson,o the horse and camel riding

April 18, 2023
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Reply from cazenove+loyd

Many thanks, Fusca, for taking the time to leave a review, it is very much appreciated. We’re so glad to hear your trip to Jordan was everything you hoped for, we will be certain to pass on your feedback. We hope to hear from you soon so we can begin planning your next adventure.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Absolutely the best trip

Absolutely the best trip. Seamlessly organised, great recommendations. All went smoothly. Start at C&L are so helpful. Loved every minute of it.

April 17, 2023
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Reply from cazenove+loyd

We are grateful, Anni, for you taking the time to leave a review. We are pleased to hear that your trip to Botswana, South Africa and Zimbabwe was a success. We strive to create wonderful memories for our clients and are happy to know that you’ve made treasured memories.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Amazing trip to Cartagena

Amazing trip to Cartagena. Caroline and her team planned an amazing trip for us. Everything was perfect especially Casa Pestagua, our boat trips, the amazing restaurants, and the most delightful South American people. Thank you so much.

April 13, 2023
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Reply from cazenove+loyd

Thank you, Holly, for taking the time to leave your review we very much appreciate it. We are delighted to hear that your trip to Cartagena was so well received, we will pass along your praise to our team on the ground and to Caroline. We look forward to assisting you in planning your next travel adventure.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful. Organized everything and Helen kept me informed each and every time there was a change or just to check in on me and my family.

April 16, 2023
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Reply from cazenove+loyd

Thank you, Nina, for taking the time to leave a review of your holiday to South Africa - it's much appreciated. We are thrilled to hear that our personalised planning and attentive service exceeded your expectations. We look forward to helping with your future travel adventures and we will certainly share your positive feedback with Helen.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Family Adventure to Nicaragua

Great trip for family of 5 to Nicaragua. C+L set us up with the best accommodations, guides and flawless logistics.

March 11, 2023
Unprompted review
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Reply from cazenove+loyd

Thank you for taking the time to leave a review, we really appreciate it. We are so pleased to hear that your family trip to beautiful Nicaragua was everything you hoped for. We will certainly pass your feedback on to our team on the ground.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

We had the most wonderful time in Cuba!

We had the most wonderful time, guided by a true expert in all things Cuban. Stayed in a beautiful boutique hotel and ate the most delicious food. Travelled to a farm, and to the beach, had a wonderful tour of Hemingway’s finca. Loved every minute, thank you Cazenove and Lloyd!

March 16, 2023
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Reply from cazenove+loyd

Thank you, Sabrina, for taking the time to leave a review - it's much appreciated. We are thrilled to hear that all aspects of your Cuban adventure exceeded your expectations and that the food, hotel and experiences were all so enjoyable. We look forward to helping with your future travel adventures.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

perfectly organised trip with a lot of…Chile/Argentina

perfectly organised trip with a lot of variety
ideal hotel
fantastic guides

February 26, 2023
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Reply from cazenove+loyd

Thank you so much for your kind words, Lucinda. We really appreciate you taking the time to share your experience with us — and pleased to hear you enjoyed exploring the wonders of Argentina and Chile. We will pass along your kind words to our team on the ground too. We hope you made memories for a lifetime and look forward to helping with your future travel adventures.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Wonderful month in Chile and Argentina

We had a month long trip in Chile and Argentina . We wanted to do some things together and some differently due to different interests and physical capabilities . Karen and colleagues listened carefully and planned a holiday which fully met a tricky brief. All of the accommodation was wonderful and we had amazing guides. The detail which went into the planning and delivery was outstanding. Every pick up every transfer the timing of internal flights the range and diversity of the trip everything was excellent we will definitely travel with CL again

February 25, 2023
Unprompted review
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Reply from cazenove+loyd

Thank you, Ruth, for taking the time to leave a review - it's much appreciated. We are thrilled to hear that all aspects of your month-long holiday in Chile and Argentina exceeded your expectations. We will pass your kind words on to Karen. We look forward to helping with your future travel adventures.

Best wishes, cazenove+loyd

Rated 5 out of 5 stars

Brilliant safari in SA at Thornybush

The team at Caz+Loyd (in particular Annie) were so helpful and transparent in organizing the most incredible trip to Thornybush Lodge. We were a relatively large party and the whole experience ran seamlessly.

February 4, 2023
Unprompted review
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Reply from cazenove+loyd

Thank you, Jolyon, for taking the time to leave a review - it's much appreciated. We are thrilled to hear that all aspects of your holiday to Thornybush Lodge exceeded your expectations. We look forward to helping with your future travel adventures and we will certainly share your positive feedback with Annie

Best wishes, cazenove+loyd

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