cazenove+loyd Reviews 113

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Melissa from Cazenove+Loyd was brilliant in helping us design a bespoke family holiday that is both practical and adventurous. She listened to our requests carefully and presented a brilliant itinerar... See more

Rated 5 out of 5 stars

Highly recommend cazenove+loyd to all! We had the pleasure of working with our travel agent, Melissa Kirby, who planned our two week honeymoon in South Africa. Melissa is the best of the best! She wen... See more

Rated 5 out of 5 stars

Just finished our second trip to Africa with the help of Melissa Kirby at C+L. I expect Africa will continue to find its way into our travel plans and we wouldn't consider not using Melissa to he... See more

Rated 4 out of 5 stars

It was a very complete journey… With an excellent guide,and a good driver. and well chosen hotels to stay ( ( we will never forget Discovery Bedu in the desert) We also enjoy the extra activities l... See more

Company replied

Company details

  1. Travel Agency
  2. Tour Operator

Written by the company

For over 30 years, cazenove+loyd has designed extraordinary tailor-made itineraries, small group trips and destination celebrations. We offer a highly exclusive, personal and innovative way to travel. We work in seven extraordinary regions of the world – Africa + the Indian Ocean, Central + South America, Asia + the Middle East, Australasia, the Caribbean and the Polar Regions – specialising in over 75 destinations. Each one of our dedicated Destination Experts has extensive knowledge of the regions in which they specialise, and are continuously revisiting, trying and testing in order to offer our clients up-to-date and little-known insights into the regions they are so passionate about.


Contact info

4.8

Excellent

TrustScore 5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice of accommodations & guides

The places booked for us were fantastic - giving us the ideal vantage point to explore each location. Local guides & experts were really good and friendly. Tour’s & experiences were well planned and interesting for parents & teens alike.

November 4, 2022
cazenove+loyd logo

Reply from cazenove+loyd

Thank you so much for your kind words, Joanna. We really appreciate you taking the time out to share your experience with us — and pleased to hear all the family enjoyed exploring Ecuador + the Galapagos. We hope you made memories for a lifetime and look forward to helping with your future travel adventures.
Best wishes
cazenove+loyd

Rated 5 out of 5 stars

Incredible Trip to Asia!

After searching for a travel company that listened to our interests, we found cazenove+loyd! Penny Buckley and her team planned a spectacular trip to Vietnam and Cambodia with many local contacts and unique experiences. They provided professional guides who had in depth knowledge of the countries we visited. We cannot recommend the company more highly.

June 10, 2021
Unprompted review
Rated 5 out of 5 stars

Trip to Laos & Cambodia 2019

Having listened to our brief, c+l put together the most amazing, relaxing, informative and completely hassle free trip to Laos and Cambodia. We were looked after by Antonia from our first point of contact to when our feet were back on British soil. Fabulous hotels, fun and fascinating explorations with very experienced guides who amongst other things knew how/when to avoid potential crowds at nationally acclaimed sites, escorted us on a walking tour through local villages, meeting the locals and also delivered powerfully evocative visits to sites in Phnom Penh.
The knowledge and expertise delivered by C+l was beyond impressive. We would definitely recommend C+l to anyone looking for a sensitive, well thought out and hassle free holiday.

June 3, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding experience

We were referred by a friend to Claire at Cazanove + Lloyd to plan our African trip and we found her service and knowledge to be invaluable.

We visited Kenya, Rwanda and Tanzania, Claire arranged every detail including transfers and accommodation faultlessly. Claire listened to our requirements and also went out of her way to organise some extra trips to local schools and areas of interest which we had specifically requested. Every aspect of our trip including the guides, standard of accommodation and drivers was exceptional and reflected the knowledge and calibre of service from Cazanove + Lloyd.

Claire also provided us with all the information necessary to arrange appropriate Visas. Quite simply we could never have arranged this trip without Claire’s knowledge and contacts.

We found Claire to be professional, reliable and extremely efficient and look forward to organising another trip with her.

May 27, 2021
Unprompted review
Rated 5 out of 5 stars

Africa Safari - The Ultimate in Service and Expertise

Claire Ferguson heads up the Africa team at cazanove+loyd and bring a wealth of expertise and knowledge to planning one-of-a-kind safaris.
I had very special idea of what I wanted to do and she matched camps and adventures and activities to my wish list.
Even after my two travel companions had to cancel at the very last minute, Claire made certain I was safe and never felt alone wherever I went. The camps I visited were small and very welcoming.
I did amazing walking safari between three camps in Zambia, stopped in Victoria Falls, and then went on to visit two camps in Botswana (including the Okavango Delta and the Kalahari Desert).
And of course, the animal safaris, the guides, the food and the accommodations were all FIRST RATE.
I have referred friends to Claire and she has provided them with same kind of informed and efficient service to meet their varied needs and desires, as well.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

I have travelled with cazenove + loyd a…

I have travelled with cazenove + loyd a number of times across the years and I cannot fault them for the choices they have made for us. We have been lucky enough to of experienced Botswana, Mauritius, Tanzania, Zimbabwe, Kenya, and Madagascar; all very different trips with different budgets to work with but the hotels, lodges, and camps that have been chosen for us have always been exceptional. Particular attention has always been paid to the very best guides and property locations which have made the world of difference - c + l certainly know where each of these crucial elements are to be found! From 5 star hotels to simple two-man tents, always giving the opportunity to experience the variety of delights around. Food, whether it was cooked over an oil drum BBQ, in a metal luggage case over a fire pit, or within a fully equipped kitchen has never disappointed. The last few trips we took were designed by Claire, who did a fantastic job of listening to our requirements and executing them seamlessly. What amazing memories we have. I highly recommend travelling under the safe umbrella of cazenove + loyd, you will not be disappointed!

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Cazenove + loyd planned us a trip of a…

Cazenove + loyd planned us a trip of a lifetime for our honeymoon. Every detail was thought off and all of our transfers were seamless. We visited 4 South American countries in 3 weeks and the trip was planned to our budget with the most wonderful itinerary. The guides we had were incredible and we really felt we we’re taken off the beaten track so we got to experience the wonderful countries with far less other tourists.
We will 100% be using them again.

May 20, 2021
Unprompted review
Rated 5 out of 5 stars

Kind and friendly company who got our trip just right.

We were lucky enough to visit Sri Lanka just before the world locked down. cazenove+loyd recommended and arranged for us to stay at Why House with the lovely Hen Cottam. We wanted a relaxed beach / pool holiday with a little bit of culture – they matched our needs completely – Why House was made for us. The team at cazenove+loyd all know Hen well so we were treated like friends. Like minded guests, sensational food (I mean really fantastic!), kind and friendly staff. Penny at cazenove+loyd delivered on exactly what we needed and we are so grateful to have been on such a special trip just before the world went mad – we will travel with cazenove+loyd again and return to Sri Lanka when we can.

May 20, 2021
Unprompted review
Rated 5 out of 5 stars

The most magical trip to Peru

I visited Peru with cazenove+loyd and it was the most magical trip I have ever been on. We had access to experiences that other tourists didn't and the guides were incredible. Machu Picchu was the trip highlight and cazenove+loyd took us off the beaten track to get to the top (we didn't see any other tourists) just in time for sunrise. As well as providing out of this world experiences, everything was totally seamless and organised to perfection. We didn't have to lift a finger!

May 20, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look