CE Service Reviews 

832
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, most reviewers were let down by their experience overall. Many people reported extreme difficulty contacting the company, as there is often no working phone number or email address, and their website contact forms frequently redirect to payment portals. Customers also faced significant challenges with the appeal process, finding that their appeals were denied without clear reasons or that the timeframe for appealing had already passed upon receiving the initial notice. This often led to fines increasing rapidly, with many receiving demands for higher amounts after initial reductions or no communication. Furthermore, many customers reported receiving parking charges for locations they never visited or for situations where they had legitimate reasons to park, often with incorrect photographic evidence. Some people also mentioned receiving letters with strong demands, including demands for court action, even after attempting to resolve the issues or providing proof of payment.

What people talk about most

Payment

People report negative experiences with payment, citing issues such as being charged despite having paid, or... See more

Customer communications

Customers had negative experiences with contact, frequently reporting that the provided phone numbers do not... See more

Claim

Customers consistently note negative experiences with claim, often finding that their appeals are rejected... See more

Price

Reviewers highlight negative aspects of price, with many expressing frustration over charges that are... See more

Location

Users describe negative interactions with location, often receiving fines for parking in places they claim... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Registration touch screen wasn’t working and appealed the £100 fine and appeal was denied but reduced to £20 and then tried to appeal again as they stated it was a keying error which it was not and wa... See more

Rated 1 out of 5 stars

Absolute cowboys. Their appeal link doesn’t recognise the PCN number on the letter they sent me, strangely though it recognises it when i go through their payment link !!! 😡 No phone number or email... See more

Rated 1 out of 5 stars

Absolute idiots. I received I fine for allegedly parking in a pub car park in st Helen’s. The junction inn Sutton WA93jl Which I never visited The picture was a whit ford focus which I do not... See more

Rated 1 out of 5 stars

Their appeal link doesn’t recognise the PCN number on the letter they sent me, strangely though it recognises it when i go through their payment link !!! No phone number or email address to contact t... See more


1.1

Bad

TrustScore 1 out of 5

832 reviews

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1-star

No history of asking for reviews

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1.1

All reviews

(832)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No way to contact them ( no phone , no email ) - SCAM

Chasing for PCN claim which is over 2 years old . Keep on sending letters but we have no way to communicate the this company. We have disputed PCN charges with 3 seperate collection agency ( each has dropped the case ) and we now have CE service chasing . Also there is no formal process of complaining about this company

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Heartless and Predatory—Fined £300 for…

Heartless and Predatory—Fined £300 for a Doctors Appointment
Rating: ★☆☆☆☆
I am beyond disgusted with Civil Enforcement Ltd. I attended a doctor's appointment with my daughter, who has complex needs. As a parent, my absolute priority was her safety and wellbeing during the visit. Because I was focused on safeguarding her, I was unaware of the requirement to enter my registration at the desk.
I didn't ignore this. I appealed the ticket immediately, providing a formal letter from the doctor confirming we were patients attending a genuine appointment. Despite this proof, they showed zero compassion for a simple human mistake made under stressful circumstances.
They have now escalated a simple parking error into a £300 CCJ. These people are bullies who prey on vulnerable people and those in difficult situations. To be hit with a court judgement just for taking my child to the doctor is predatory and shameful. Avoid at all costs and be warned—they do not care about evidence or ethics

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible company

they reduced the fine to £20. Imagine my surprise when I go to the website today and their offer is not available and I have to pay £100.
The number listen on google is out of service and it will take about 14 days to go through the complains process, which means the offer of £20 will no longer be available.
Apparently a lot of these companies are not customer facing but they are providing a service so I think they should have a working costumer service number. They would will get a lot of abuse, so I can see why they don’t have one.
I will pay the £100 just because I can’t to get on with my life but next I am fighting next time.
I left the same review on google

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

No chance to appeal or pay lower amount

Just received my first and only letter from Civil Enforcement issuing a fine for parking back on the 24th of December!! Unsurprisingly this letter says that the time to pay the smaller amount has already passed and appeal time is over but I never received the initial parking charge. Also I am disabled and was only over the maximum stay by a few minutes. Regardless of that though, I think this company are fraudulent and money grabbing.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Ended up with a CCJ from these guys…

Ended up with a CCJ from these guys despite having registered my car at the coffee shop I was in. I appealed with the receipt from my purchase to prove I was there. They ignored and claimed they sent me several letters when they didn’t. I got hit with a CCJ instead and left no choice but to pay £310 to cancel the ccj as the only other option is to set aside and fight against it in court which also cost £315. Had to choose the easiest path forward but feel sick to my stomach that this company gets away with this.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Shame you cant give a minus star…

Shame you cant give a minus star rating. Got a ticket for parking in a car park with zero lighting, no signs, no barriers and no obvious pay machines. I got the PCN while I was out of the country so was completly unaware un til I returned last week. I missed the appeal time, I tried to call them but the number comes up as not listed. I went to the address given on their website, they have not been there for months and left no forwarding address. I tried to contact BPA, they are as much use as Civil Enforcement. I have now reported them to POPLA and Companies House. I hope they get a good sh*fting.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Do I pay??

Hi. Can I ask . Has anyone actually not paid?? My elderly dad . Was apparently!! Park in the next village from 7pm at night until the following afternoon at 1.49pm . No photos no proof . Appeal put in but not had anything from 16th Dec. Until this week. Now received a letter.payments increasing. We've been to the police . They have take dads car details with concerns over cloned car. And told to look at email at bottom of there letter . Which we have already tried . Very frustrating 😕

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

ZERO

ZERO - What a shambles of a business. How can they remain affiliated and legal. No contact details. Can’t appeal as apparently out of time despite first letter received today. Complaint won’t process on their site either. Do I risk not paying?

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

False com0any no…

I am going to drag them in court no phone number no email to contact them. I was at work miles away and they say my car was parked in their car park for 2hrs and 30 minutes. I do not know after marriage I ever had 2 and a half hours spare to park my car at a random car park to disappear for this long time. Idiots I was at work not in your car park having party. I should com0lain ab9ut these fraud guys.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

Really should be zero
I have received a demand for ££ even though I registered my vehicle on the portal at the Hospital
No contact No email only way of Appeal is in writing
What Reputable Parking Company has no connect info
Will be Appealing but regardless of the outcome WONT BE PAYING

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting company

Disgusting company. Literally dropped someone off in the same place I have been doing for 5 MONTHS!!!!! A mother whose child attends my child’s nursery. Can’t even appeal as has select options to do so and if it’s none of these, then it’s your loss. This company needs to be shut down. No way of contacting them to discuss anything. I’m sick to my stomach as a single mum that’s trying to help another single mum. This country is going down that pan!

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, crooks what else can I call them without Google publishing my review I wish I could use stronger words. If you get a fake PCN from this company do not give in to their bullying tactics they do try on the hop you just pay it. Know your rights. I hope one day crooked companies like this get shut down!

January 30, 2025
Unprompted review
Rated 1 out of 5 stars

"This unacceptable face of Capitalism"…

This company should not be allowed to operate. Its whole design is to trick the driver who may have inadvertently or desperately for whatever reason parked in an area controlled by this company.Once the driver has been caught on camera the website and the company design is to maximise the amount of money to extract by deception, supposedly sanctioned by law. I did not get the first parking ticket.There are ridiculous and unfair time limits on the appeal process

December 4, 2025
Unprompted review

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