CE Service Reviews 

Absolute idiots. I received I fine for allegedly parking in a pub car park in st Helen’s. The junction inn Sutton WA93jl Which I never visited
The picture was a whit ford focus which I do not own a car of that description no clear picture of the registration plate called the pub they have said it’s nothing to do with us. Call PCN the number is bogus
No other way of contacting them. Even the police said the parking fine is unlawful.

Seem to treat everyone as though they are criminals whereas I, a blue badge holder, was visiting a site where the system wasn't made clear. feel bullied and threatened. Impossible to contact.... try it on their website.. 'contact us' will only take to to a 'payment' portal. In my case they only allowed a few days to make payment. Even their payment aspect is poor... it's as if they are not satisfied unless they can take you to court. As an eighty year old I think that if we had proper politicians these type of operators would be banned.

I received a final demand but did not receive initial notification. Appealed and fee reduced to £40. Reapealed as had proof I had used the facility in the carpark I had used. I then receive notice l as I had not paid the £40, the fine had been increased back to £100. Would not allow me to appeal again. Attempted to contact via phone number on website. Only to hear the number was not recognized. I'm at a loss as what to do next.

Dreadful company. Picked up 6 friends in my mini bus who were staying staying at the Dragonfly hotel, Colchester. Did NOT park in the parking area but outside front entrance.Got a ticket from them, appealed and the fine was reduced to £20.Decided to pay it online and have now received half a dozen letters threatening to take me to court. Sent them their reply showing credit card statement with proof of payment. Just got another letter today saying they are taking me to court still.Good luck with that as I have all the paperwork for proof. Clearly they have no idea of what they are doing.

Disgusting company . I got a fine in November for parking in August. I appealed as they have 14 days to send the fine. Private parking fine needs to be sent within 14 days of the contravention under POFA rules. Waiting for an answer, what I got was a reminder for not paying, by then up to 100 pounds. Tried calling the number on the letter. The number is not recognised. Tried sending an email, it got rejected. Sent a letter explaining I never received any correspondence. Today, surprise surprise got an email with the letter sent by them ,(never received), and 140 pounds to pay. I had to pay as I am going away for 2 months for family problems. They are crooks. I will pursue when I come back as at the moment my family come first. I just hope my money is going to be spent on diarrhoea medication

This company is beyond doubt a fraudster company. I parked at Costo, Derby on 21st Dec for roughly one hour and came out. The next day again i Parked at Costco and came out within an hour. They have captured only my entry on 21st and exit on 22nd and now allege that i parked there for 24hours. I have all my evidence ready but unable to load in their site as they did not give any option. There is no way to contact them either. Absolutely frustrating. Filthy Scumbags

Got a PCN for parking in a retail park which had eateries as well as shops, didnt see any signage, although I now know it is there after I checked online. 4 hours max stay, and I exceeded that whilst I was busy spending my hard earned money with the people who pay this scum company to police their carpark. Got a £100 fine reduce to £60 if paid within 14 days. Recieved original letter on the 7th of Nov. I submitted an appeal on 28th of November well within their 28 days limit. Didnt hear anything, no emails, no letters. Was hoping it had been quashed but no I just received a letter on the 05.01.26 dated the 24.12.25! Saying id not paid and I now owed £100! No email or phone number to call and their complaints procedure only seems to deal with what they consider acceptable. I suspect letter was sent out late on purpose so it now gives me 1 day notice to pay or incur further charges. You cant check on the status of your appeal. You cant call anyone. You cant email them. Everything about this company is dodgy. Even submitting a complaint is dofficult. Website glitches. How they are allowed to operate like this is bafflimg to me but I will be speaking to my solicitor about this. Already spoken to POPLA who were ok. Part of me things let's go to court to expose these dodgy practices.

My partner had surgery at The Aspen Centre/ Gloucester on 17 November 2025. I dropped her at the clinic I parked the car. But unfortunately I forgot to register the car on the tablet by the reception while I was there waiting. After week I received letter I got penalty. I appeal against the ticket as my partner patient. How came this company not even have available mobile number I called doesn’t work. On the website is saying contact us I do click sending me straight away to pay the ticket instead get their contact it is ridiculous. They took too long to respond. I got £60 to pay I reappeal first time the price went down to £20 I reappeal second time because of these 28/35 days went up to £100 so ridiculous really. I asked to justify the reason why I still have to pay £20 ticket I send all the evidence letter as my partner have had her surgery when/time/ the aspen centre clinic but they still ignored me like still wants money just because I forgot to register the car. Instead make a call or send letter they lower the price

Soz I had to put 1 star up to make a review it’s actually zero stars I’ve just received a PCN enforcement letter this weekend after the 28day appeal only just read it on the Monday after.
apparently I’ve parked my nonexistent car up for 20mins somewhere and now have a £100 fine to pay this was surprising for me considering that I’ve never had a driving license I’ve contacted DVLA and the car registration is not for my flat they sent me how to confirm this and to get back to you about it I will be sending you a letter if the address is correct with the details due to your website defaulting on pay us and unable to contact you xxx
So please contact me I’ve been trying to contact you all day

Went to hospital with an emergency on a Sunday. No indication payment was required. Got a demand for £85.
Bastards

Parked up at the Indian restaurant in Derby. Had a meal in the restaurant. Six weeks later, got a PCN from these scumbags. No time limit, no need to pay so no meter or apps to pay with. Just because the car registration wasn't entered in the restaurant tablet evidently. There was no means to do this because the restaurant thought the ANPR cameras weren't working & tablet wasn't there. Couldn't get the PCN cancelled via restaurant. Didn't appeal while they were emailing CEL/Creative Car Parking and faffing around. Various threatening letters sent to us from DCBL and CEL. No, we definitely won't be paying and WILL go to court.. I have the bank transaction proving we parked as legit customers and ate at the Indian restaurant. This company deserves minus 20 stars!
1 is being overly generous I think!!

Got a fine whilst charging my Tesla in one of their parking facilities. Do you have to pay or register to add petrol to a car, crazy. When I appealed they never sent my an appeal form and there is no way to contact this company. Strikes me a very close to fraud.

ABSOLUTELY CROOKED FIRM THEY GAVE ME A CCJ EVEN AFTER I APPEALED & SENT PHOTO EVIDENCE THAT I WAS PICKING UP PASSENGERS IN MY TAXI DISGUSTING THE GOVERNMENT HAVE TO CRACK DOWN ON FILTH LIKE THIS

Terrible company no number to speak to anyone just hide behind computers. Total scammers ripping the public off

Terrible company. No number or email to contact them. All the links on their site direct you to payment page. Bully tactics to take money

What an awful company, my dad has been to NHS health centre for an injection after prostate cancer. He has parked on the NHS car park, entered his reg at the desk upon entering and had still received a letter from these criminals for a parking fine. There is no way to contact them other than an online form which is difficult for someone of his age. The form can't be submitted without supporting evidence, there is no reference to what supporting evidence he should provide and nobody to ask! Companies like this are nothing but criminals praying on the weak and vulnerable! You know what you are doing and shame on you! Scum

This company has sent a £100 fine for parking in a shop car park while I was a customer there. I tried to appeal but it won’t submit it on their website. No other way of communicating with them

Went through the Starbucks drive through in Chelmsford early in the morning, sat in my car and finished my coffee as I always have, unbeknown to me they recently changed their times, you only have 10mins before 9.30am or you will get a ticket, all the signs say 90mins, they have changed the small print but this is not visible from your car. I received a fine and went into Starbucks, they said they don’t own the car park and wasn’t even aware the parking times had been changed until customers came into complain that they had a ticket. Starbucks reduced it to £20.00 but said to make an appeal. I appealed and lost, but rather than honour the £20.00 they said I had to pay the full amount. I appealed this decision and asked for the fine to be reduced to the £20.00 and they declined saying I owe £60.00. Absolutely disgusting immoral company, there was no signs warning people of the change. I won’t be using Starbucks now. I also won’t be paying, they will have to take me to court. I’m disabled and sat in the car as I struggle to walk. Scam of a company.

absolute digrace of a company and should be closed down. i sent them an appeal with proof of my daughters swimming session booking in our local leisure centre along with my genuine excuse that i made asimple human error and put the registration of my second car in and not the car i was driving at that given time i even gave them the registration of both cars and told them to check their systems history and they would see both my cars are frequently used and their registrations entered in their system. as you can imagine my appeal was rejected and now my fine that i just paid today was up to 170 pounds due to the fact i work out of the country for 5 weeks at a time. if their was a possibilty to speak to somebody and verbally put your case forward if they had any morals they would understand everybodys circumstances are different and occasionallly people make simple human errors all the evidence is their at their mercy to see myself and my wife visit this centre regularly for our daughter to do her hobbies etc. as a comapany you should hang your head in shame at some of these reviews on here.

Terrible company, the car park i got fined in has recently been charging and barely any notice was given. There is no barrier, signage is few and small. Ive been parking there for years and it was free to clients. I appealed the fine. No confirmation of receipt of appeal, no phone nr, took 36 days to respond and then they didn't even attach the response so I had to reappeal. After about 6 weeks got a rejection of appeal. Absolutely dreadful, I'd be embarrassed to work for this shambles of a company.