CE Service Reviews 

I’m extremely disappointed with the way my appeal was handled. I clearly explained that I was making a delivery inside the block of flats, and there was nowhere else to park except the block’s own car park. Despite this, Civil Enforcement Limited dismissed my appeal with a generic response and ignored the genuine circumstances. Their policies offer no flexibility for essential access like deliveries, and the letter was filled with warnings about higher charges, debt collectors, and court action rather than any attempt to be fair or understanding. Overall, a very frustrating and unhelpful experience. MUIE!!!

Frustrated and annoyed no help support and after appealing a year ago im still getting threatening letters and county court judgment threats. I paid and sent them all the receipts in appeal they totally ignored my appeal and there is no email to contact them or phone number so how are we spouse to contact. Scum of a company how can i know send then emails

Shocking money making company - could almost be a sham!!

We parked, in Colchester in a little car park behind The George, bought a ticket for 3 hours (£7 not exactly reasonable), popped it on the dash, left 2hours 45 minutes later. ticket binned. No problems or so we thought.
A week later I receive a letter with photo of car showing entering and leaving car park and a Parking Charge for £100 reduced to £60 if paid within 14 days.

I appealed against this showing my friend's bank statement (she paid) and it was rejected stating the bank statement didn't show where the ticket was purchased.
We then supplied a copy of the map provided when detailing the payment but it showed an address in London, presumably one of their offices but not where we parked. They also stated that the incorrect Registration number was provided. This is possible as my friend keyed in the details and we were in a hurry. We still had proof of payment though and a receipt from the hotel where we had lunched right in front of the car park.

Appeal refused again but offering a £20 penalty fee.
I paid this, which is what I expect most people do because there are too many troubles in the world to get worked up about a parking fine even a reduced fine.

BUT WHAT A CON - the money this company must make for the slightest error is beyond belief!!!

I had arranged a chiropractor consultation and then booked 16 appointments at the surgery. When I arrived at my first appointment, I noticed that there was a small tablet in reception and as I use this type of tablet for various parking areas I asked the surgery as to why I was not informed before. They advised not to worry and that they could remove it, if I received a fine. Low and behold, I received a fine, informed the surgery and was told that they had cancelled it!! A few weeks later I received a letter increasing the original fine. The surgery said that I had to appeal it, which was done promptly and CE wanted evidence that I was there. When I tried to upload the evidence, there system could not find my appeal!! So I sent them recorded delivery letters with the evidence, of course with no reply. I resent further information and evidence in August 2025, via recorded delivery, but no response. Two days ago I received a court summons at a total cost of £261.86!! I called the court but without any success and the number for CE legal dept on the documentation, but no one answers, despite over 50 calls. This company is purely a money making enterprise and I believe that the establishments where these so called car parks are situated partake in the money collected. Please beware, because even if you park legitimately, they will still try and extort money from you, just to get rid of them!

Civil Enforcement Limited & DCB Legal – HAHAHAHA I WON!!!
Where do I even start? For an ENTIRE YEAR I was absolutely bombarded with threatening, intimidating, and disgusting letters from Civil Enforcement Limited and their so-called “solicitors” DCB Legal. These letters had the “Can’t Pay? We’ll Take It Away” logo plastered all over them, threatening bailiffs, seizures, and court action — all because of a £2 parking ticket that I actually paid for (and had the physical proof of!).
Let’s rewind. My partner and I were at QMC Hospital for an early pregnancy scan after going through an ectopic pregnancy and a miscarriage earlier that year. We were emotional, anxious, and just trying to do the right thing. My partner parked my car at Leen Gate car park and paid for the full duration, but in his rush, he accidentally typed the registration as an ‘I’ instead of a ‘1’. One tiny typo. That’s it. You can’t even have an ‘I’ issued on UK number plates.

So what did Civil Enforcement Limited do? Instead of checking their system and seeing no other car with that reg was even there, they decided to go FULL attack mode. For over YEAR I was harassed with legal threats, letters, and calls from DCB Legal — who are, frankly, absolute cowboy bullies. The way they operate is completely shameful. Anyone working for a company like that, trying to exploit and intimidate people over honest mistakes, should be utterly ashamed of themselves!
As a solicitor myself (albeit a residential property one), I wasn’t having any of it. I took this ALL the way to court. I filed my defence, stood my ground, and was ready to make an absolute mockery of Civil Enforcement Limited and DCB Legal in front of magistrates.
During the process, I got about 100 “without prejudice” calls from DCB Legal trying to make me settle for around £200 — for a £2 ticket I had ALREADY paid for! Civil Enforcement Limited suffered NO financial loss here. Even the court mediator during our telephone meeting told me he hoped I’d win, calling them bullies (his words, not mine)!!
And guess what? Just days before the hearing — when Civil Enforcement Limited had to actually PAY the court fee — they backed out and WITHDREW the claim!!

I was 4 weeks pregnant when I received the initial fine. My rainbow baby son is now 18 months old and it’s only JUST been resolved. Stand up to these bully companies, we have to make an example out of them!!!

So to Civil Enforcement Limited and DCB Legal, if you’re reading this…

HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA I WIN!!!!!
You are both awful AWFUL, horrible, nasty companies — you picked the wrong person to mess with. HAHAHAHAHAHA!!!! 🎉🎉🎉

don't listen to any evidence you provide a total scam company working with POPLA to take your money, i paid for parking and all they kept saying was free parking 20 min you stayed 42 mins . even though i proved i paid for an hours parking they ignored it as did POPLA who you can appeal too. Both totally crap

No support, no phone, no email. The appeal I did never got registered on their website. Missing verification email should have tipped me off. They are good only to take your money.

I follows the parking process at a hotel. Parked in an allotted bay, registered the parking with the hotel as requested. I was issued a fine and appealed it with info on my stay at the hotel. The appeal response was worrying as it basically gave no reason for the appeal to fail it just said ok just pay 20 pounds in the next two weeks then. This can’t be right. Then it’s back to me owing 100 pounds. It must be a scam surely. The hotel will not respond to me or to the selling platform I booked through. This hotel is in Hitchin Hertfordshire and had asylum seekers in it. The reception is fast food shop. It’s very iffy I think if I had paid 20 pounds they might have used my bank details for fraud purposes. This is very suspicious practice.

I parked at a hotel in May 2024 and paid for 2 hours at the lobby. I spent 1.36mins. I got a ticket and tried to appeal with no success. I tried ignoring their aggressive demands and letters. Lo and behold they put a CCJ on my file. I’m glad I saw it on time. I have filed a N244 at court in July 2025 to have it removed. I now have a court date for the hearing. I’ll be back to give you all feedback. Since they were notified of the court appeal, they have tried to contact me twice!!

I received a parking charge £100
I never even parked in the carpark at Hardwick retail park stock on tees I drove through the car park then out through the black gates in to my dentist car park witch is right next door
Then had my appointment and left the same way I entered
I tried several times to Emily civil enforcement like it says to do on there web site but every time I sent the emails it said oooops there’s a problem or incorrect email I copy and pasted of there website 🤯
I tried to call but it’s just an altercation robot to take payment details so basically a big waste of my time and effort
These ppl shouldn’t be allowed to do this is very wrong so only thing I could do is pay with the money out of my savings for my children Christmas I am appalled
I even called the dentist and Greggs at the front of the car park but there was nothing they could do
I’ll say again I was not even parked in there carpark that is what has gotten me so frustrated

Civil enforcement are disguting private company my mum unfortunately has mental health issues. She has been sectioned under health act and they want £60 well I appeal the ticket.

They want proof that I went to see on said day the company have no compassion. Nothing if they believe I would make such a thing up on Sunday morning 7.9.2025 so I now after to prove to them I was there I after to get sign piece off paper dated and what ever to prove I was there.

I totally will be photo every single photo that I enter the building with myself and with my mum I hope they actually gave the deceny to Apoolgise which I highly doubt.

I was sent a letter in September 2025 for a parking fine in July, stating my silver Corsa had occurred a parking fine, the picture on the letter was clearly a red Vauxhall and not a Corsa. It's obvious it isn't my car , why bother sending a letter, wasting my time and their own? Unbelievable incompetence.

Awful company tried to charge us for a hotel car park that was advertised as free we stuck to our guns complained to the hotel after appeal was rejected and we were offered a 20 pound one off good will gesture we have now received a letter confirming that these charges have been cancelled my advise is to be persistent we have ended up with no charge complain to everyone particularly the people facilitating the car park also report to the MP of that area something needs to be done about this awful company

HOW CAN TWO CARS PARKED SIDE BY SIDE AND ENTERED A McDonalds CAR PARK THE SAME TIME AND EXITED THE SAME TIME POSSIBLY BE FINED 2 DIFFERENT AMOUNTS ????? … MY WIFE GETS CHARGED £20 ON APPEAL AND YET MY APPEAL FAILS AND I GET CHARGED £60 !!! ….. If That Isn’t “DISCRIMINATION” THEN WHAT IS ???? ABSOLUTE DAYLIGHT ROBBERY !!!!! … COMPANIES LIKE THIS SHOULD BE BROUGHT TO JUSTICE WHEN THEY CANT EVEN CHARGE TWO PEOPLE WHO PARK THE SAME AMOUNT OF TIME TWO DIFFERENT PARKING CHARGES … SHOULDN’T BE ALLOWED TO OPERATE !!! NOTICE HOW THE COWARDS CANT EVEN REPLY TO THE TRUST-PILOT REVIEWS … THAT SAYS IT ALL ABOUT THIS COMPANY !!!!!

This company are a bunch of fraudsters.
Whilst attending a patient in a nursing home as a healthcare professional, I parked in the carpark, entering my registration details as stated. I followed procedure and yet they still fined me.
Their email address for appeals is not legitimate and emails are returned. There is no telephone number to contact them.
I paid the fine as I do not want any future hassle from this disgusting company.
Be careful, as when I was paying the fine online, I had completed the transaction and I recieved a message saying it was unsuccessful. I was going to enter my details again but remebering what a bogus company I was dealing with, I thought I would check with my bank. Low and behold the transaction had gone through.
Not only do they scam you for parking, they try again when you pay their fraudulant fines!!!!

I provided Civil Enforcement Ltd with proof of payment for parking at Crumpsall Vale while visiting my grandparent in hospital. Despite this, they rejected my appeal and are now trying to chance it by offering a so-called “discount” of £20 instead of cancelling the charge outright.

It is appalling that a company operating on a UK hospital site can treat people this way, especially those visiting loved ones in vulnerable situations.

A quick look into their background shows a long trail of ownership, ultimately linking back to a company registered in Jersey. Yet they are pursuing so-called “fines” from ordinary people in the UK.

This company’s practices are despicable and predatory. Avoid at all costs.

I attended a funeral of a school friend we were welcomed to the town end farm club in Sunderland after the cremation I was parked in the clubs car park I am familiar with the club as I lived in the area I did not expect the restrictions on the car park I have received a parking penalty of £60 if paid within 14 days and £100 if not paid in the 14 days I am disgusted and angry 😡

You have to understand that this company expects to have a poor 'Customer Care' rating. It is a company doing a job that by its very nature will upset a lot of people. However, with this in mind you would expect the company to make available better communication chanels. It DOES NOT. My company was sent a parking notice from these people for a parking violation. My attention was initally drawn to the registration number and the vehicle details. All of this was correct. Then I noticed the offence was committed in an area of the country that our vehile would have no business being there. It was then I noticed the the picture. A Blue Range Rover. Our van as detailed in thier ticket is a WHITE NISSAN. It was then I notice the number plate of the Range Rover and the Van are the same except for the LAST LETTER. Clearly this had been miss read. You have no way of contacting these peole AT ALL. I filled out the appeal notice expalining THIER ERROR. I checked the progress ( they state they want 14 Days) this came and went - NO CONTACT FROM THEM. The days went on and on and on and on and still no contact. I had requested on the form to have a reply from them. Nothing. There is also a further time scale of 35 Days to hear from them. This is clearly a 'Them' problem and Not an 'Me' PRoblem. It seems to me the company want it all thier own way. Now when I check the link for the appeal, I get Server Error (tried on many computers - same reply- An apology would be nice. If you are going into this world of upsetting the public, at least have the conviction to stand up and have the balls to admit YOU ARE SOMETIMES WRONG. You MESSED UP THIS TIME, and I am sure it is not the first, and wont be the last time you have done this. Your 'Contact Us' link is a joke - as it gives no way of Contacting you. Your Phone line is only to accept payments. You do deserve all the bad press you get and, I know this rant will do nothing as you will continue to be the equivalent of the old school bully however, other people may read this and realise they were not the only ones who have been the victim of your mistake. It is clear to me that perhaps if you decide to have a 'Company Song' that sums up how you behave, 'The coward of the County' would be quite apt.
I still wait to hear from you with your apology.

I got a fine from PCN for sitting in a car while letting people with special needs and global learning difficulties attending their appointment with no help and no where to contact this is everything whats wrong with this country at the moment. I am sure you'll sleep okay tonight. I wouldn't even give you a one star... disgrace.

Don’t know who these guys were, yet somehow they charged my credit card £80 for some fictional fine. I was amazed that someone had used my card to pay a fine for someone else.

How did it get through thier payment system, anyway these jokers didn’t get a penny from me as into the transaction reversed.

Apparently they’re renowned for letting cloned cards through thier system, because they are a shoddy outfit