CELEB THREADS Reviews 

165
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Ordered an outfit didn’t fit returned chased and heard nothing no communication and no refund or gift credit - AVOID!!!

Rated 5 out of 5 stars

Absolutely loved my order!! Such good quality and price, plus the packaging was super cute and the added sweets really made my day! Package came 2 days after ordering, even with standard delivery so s... See more

Rated 5 out of 5 stars

Honestly so pleased with the service. I was reassured with three emails in the past 24 hours regarding my order confirmation, shipping and an email from Hayley saying it was on its way! I was nervous... See more

Company replied

Rated 1 out of 5 stars

Quality of jackets fur is cheap. Photos are deceiving. Website says you can’t return items?!?! It’s law you need to allow a customer to return something bought online as who knows what’s gonna arriv... See more

Company replied

Company details

  1. Women's Clothing Store

Information provided by various external sources

Keep your style game strong with the freshest threads landing daily.


Contact info

3.0

Average

TrustScore 3 out of 5

165 reviews

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1-star

No recent history of asking for reviews

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3.0

All reviews

(165)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Packaged lovely and item is perfect- stunning and fits perfectly!

March 8, 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Thank you. xxx

Rated 5 out of 5 stars

Five Star Company

Excellent service, quality products, would highly recommend, do not hesitate, love my purchase

February 18, 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Thank you. xxx

Rated 5 out of 5 stars

Surprised!

Surprised!! It is good!!

February 13, 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Thank you. xxx

Rated 5 out of 5 stars

Amazing service

Amazing service, item was too big so exchanged for smaller size which is perfect. Thank you for such a gorgeous item and such amazing service. Would definitely buy from you again.

February 11, 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Thank you. xxx

Rated 5 out of 5 stars

I’m a happy girl!

Loved the small one so much I had to get the bigger one!! Delivery was brilliant nice and fast thank you!

February 9, 2020
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Thank you. xxx

Rated 5 out of 5 stars

Love

Love them both only thing is thought the bag would’ve been bigger

February 6, 2020
Unprompted review
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Reply from CELEB THREADS

Thank you. xxx

Rated 5 out of 5 stars

Great company

Product was lovely and delivered super quick and customer service was outstanding. Lovely company!!

January 12, 2020
Unprompted review
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Reply from CELEB THREADS

Thank you. xxx

Rated 1 out of 5 stars

First time ordering from Celeb Threads…

First time ordering from Celeb Threads and will never order again.
The quality of the COCO LUREX GLITTER JUMPSUIT was so poor that small thread pulls were created all over the material from wearing this item once.
I got in touch with customer care and have been dealing with the same person. She asked me to send my item back (which I had to pay for) for inspection.
I hadn't heard for a while after sending so got in touch again to which she responded accusing me of washing it so there was nothing she could do.
I then explained it hadn't been washed it was taken to a dry cleaners, which apparently can't be dry cleaned either.
How the item had been washed was no reflection on the quality of the material.
My email since has been ignored. They still have my jumpsuit, and I still havn't received a refund or return of the jumpsuit.

Company won't take responsibility for anything. The customer service they provide is embarrassing, and I would highly advise people not to waste their money. Also noticed the jumpsuit I ordered was on another clothing brand website for a good bit cheaper, however was out of my size at the time.

January 9, 2020
Unprompted review
Rated 1 out of 5 stars

Not happy

Not happy - ordered a bag on the 15th December 19 for a Christmas present received an email to state my order was confirmed and not heard anything since!

I have since had the money taken from my account but not received my item that I ordered and it is now over 2 weeks later.

I have emailed twice and heard nothing?

Will not be purchasing from here again!

December 30, 2019
Unprompted review
Rated 1 out of 5 stars

I ordered and paid for the bag on the 5…

I ordered and paid for the bag on the 5 th December after several emails asking where my bag is their response was with royal mail then they said 2 days before Xmas I will send you a new one 2 days after Xmas still no bag I won't a refund still no refund my question is WHY

December 27, 2019
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY!!

AVOID THIS COMPANY!!! NOT WORTH THE STRESS OF SPENDING YOUR HARD EARNED MONEY JUST TO NOT RECEIVE YOUR ITEMS.

ITEM STILL NOT RECEIVED!!!!!!

I have already written a review about this disgraceful company and I didn’t think I’d be back here but here I am. As I have already stated I ordered 2 BAGS ON THE 29TH OF NOVEMBER!! I even received an email stating that my items had been dispatched and I could track it but when I clicked on the Royal Mail link they wasn’t able to confirm my order number that CELEB THREADS HAD PROVIDED. On the 9TH OF DECEMBER they finally replied to me stating the dispatch date would be a week from that date which would have been the 16TH OF DECEMBER, but still to this day I have not received my items nor have I received any further updates.

All I’d like to now state is I would like a FULL REFUND IN THE NEXT 30 DAYS. Otherwise I have a solicitor friend that will email you guys soon and they’ll take it from there.

December 26, 2019
Unprompted review
Rated 1 out of 5 stars

absolutely shockingly bad

absolutely shockingly bad - purchased a "KIKI BLACK UN VOYAGE GRAFFITI BAG" on 7 dec 19 . I paid for a next day del - i waited until fri 13th dec with still no sign of the "next day delivery" so i emailed them twice but still no reply and still no delivered item . these people are slow and tend to ignore emails (great customer service). i am waiting for the usual punchline " due to xmas its slow delivery" even though all my ebay items have come on or before time and ive waited a week for 48 hour delivery??

December 14, 2019
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Kam hi,
Thank you for your message. I can see this is an item for pre order with an estimated dispatch date of 16.12.19 we are currently waiting for the shipment to arrive. We currently only offer one delivery method which is sent first class.
Celeb Threads x

Rated 1 out of 5 stars

Not professional

Paid next day delivery to be sent out 2/12/19. Recieved 7/12/19. Ignored all messages. Don’t allow returns for money back only a store credit note. Would never use them again and tell everyone to avoid them.

December 12, 2019
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Nat hi,
Thank you for your message. I can see this order was an item on pre order, each pre order item is stated that the date is an estimate and could be sent out earlier or later. I currently can not see any emails from yourself. However if you would like to contact hello@celebthreadsthelabel.com I would be happy to pick this up for you.
Best,
Celeb Threads x

Rated 5 out of 5 stars

Fab service

Great site easy to use speedy delivery and great prices thanks guys

December 12, 2019
Unprompted review
CELEB THREADS logo

Reply from CELEB THREADS

Thank you xx

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