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CEL SolicitorsReviews 

11,470
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,578 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional service and support received. Customers consistently praise the staff for their professionalism, kindness, and understanding, especially during difficult times, making them feel at ease and reassured. Many people appreciate the clear communication and detailed explanations provided regarding their cases and the overall process. However, some customers also noted issues with communication, mentioning that emails were ignored when asking about progress. A few other people also felt that the fees charged were higher than expected and not properly explained, particularly regarding the percentage of the recovered claim.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and understanding of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, expertise, and... See more

Customer communications

Consumers find contact to be positive, with many reviewers praising the helpfulness and clear communication... See more

Claim

Reviewers express satisfaction with the claim process, often highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience I've had with CEL Solicitors has been excellent. From the first phone call and emails, I've been able to talk through my experience about my scam in great detail. They've acknowledged... See more

Company replied

Rated 5 out of 5 stars

Callum Williams was fantastic on call and very assuring that claims back due to scams was something the company was very successful in. Heard me out, took all the information in and infact also explai... See more

Company replied

Rated 5 out of 5 stars

As I had been the victim of a fraud, I contacted CEL Solicitors who I found on Google. They called me shortly thereafter and I spoke to Callum Williams. He was very reassuring about the case after I h... See more

Company replied

Rated 5 out of 5 stars

Paul Carson was my first contact in CEL and he was very helpful and provided his email so I can contact him at any time if I need any information or have any problems. Greatly appreciated in a very... See more

Company replied


Company details

  1. Law Firm
  2. Civil Law Attorney
  3. General Practice Attorney
  4. Lawyer
  5. Legal Services
  6. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
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Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
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Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
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Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(11,470)

1,395 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

All the Staff are so helpful , kind and supportive
my case handler was Demi Thomas and i can not thank her enough.
when scams happen its hard to admit and come forward but she showed me nothing but kindness and with a non judgemental approach for this alone meant a lot to me
i would highly recommend to anyone who finds themselves in this situation

May 22, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your brilliant feedback about Demi, it is great to hear that you are happy with how she has assisted you. We will be sure to share your kind review with Demi and the wider team.

Rated 5 out of 5 stars

So Far So Good

Once I gave all the information I had i was allocated to CJ Sharkey as my point of contact dealing with my case. They responded very quickly and he was polite and told how the process was going. So far so good.

May 28, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your brilliant feedback.

Rated 5 out of 5 stars

Have hope

Have so anxiety after the scam of Bitcoin mining and pulled up the motivation to call cel solicitor everything well explained and given me hope ! Callum made me feel more relaxed after speaking to her

May 28, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with Callum and the team.

Rated 5 out of 5 stars

I had a great customer service rep…

I had a great customer service rep mathew was very helpful pleasant and friendly he made you feel comfortable and to explain everything to me, he explained the process and made sure that you understood.

May 28, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback, it is great to know that you were happy with Matthew's service.

Rated 5 out of 5 stars

Initial Conversation

Spoke with Callum Williams who was most helpful and responsive

May 26, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Pual as really great

Pual as really great, felt comfortable iver rbr phone

May 26, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate it.

Rated 5 out of 5 stars

Speaking to Callum Williams felt like a relief.

Callum Williams rang me straight away, after my enquiry. He clearly went through all of the questions on the enquiry form with me and was empathetic. He was upfront about the fees and put my mind at rest. To be able to hand over alot of the stress, after a month of dealing with the banks, to CEL instantly felt like a relief. Thank you.

May 26, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your fantastic feedback, we will be sure to share your kind words with Callum and the team.

Rated 4 out of 5 stars

Super

Super service

November 10, 2025
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Chaunteau Twort Has been so supportive…

Chaunteau Twort Has been so supportive in helping me gather everything needed for submission in relation to my claim. I have felt very naive and ashamed about what happened in relation to the scam. But realise now how clever these people are and that it’s not just me who falls. Thanks again to Chaunteau.

May 24, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you so much for your kind words. We’re really pleased to hear that Chaunteau was able to support and reassure you throughout the process. Sadly, these scams are designed to be incredibly convincing, and many people are affected by them every day.

Thank you again for placing your trust in us, and we’ll make sure your feedback is passed on to Chaunteau.

Rated 5 out of 5 stars

My case was handled professionally and…

My case was handled professionally and promptly by Cj Sharkey and the CEL Solicitors team. They worked me through every step of my claim process which made it easy for me.

May 22, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you so much for your kind review! We're delighted to hear that CJ Sharkey and our team provided you with professional and prompt service, and that we were able to make the claim process straightforward for you.

Your feedback means a lot to us, and we're glad we could support you every step of the way. If you ever need assistance in the future, don't hesitate to get in touch.

Rated 5 out of 5 stars

Faye Hornby was very reassuring ...

I recently appointed CEL Solicitors to help me recover money lost through a scam, and so far I have been very impressed with their professionalism and support. Faye Hornby explained the process clearly, kept me informed throughout, and demonstrated strong knowledge and attention to detail. I feel confident having them handle my case and would highly recommend them based on my experience so far.

April 7, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for sharing your experience with us. It’s great to know you feel supported and confident in our handling of your case. Your recommendation is sincerely appreciated, and we remain committed to guiding you every step of the way. If you have any questions, please feel free to contact us at any time.

Rated 5 out of 5 stars

Fast response

Fast response. They provide me helpful information that should I do in my case

May 22, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your brilliant feedback.

Rated 5 out of 5 stars

David Leah

David Leah has been very, very helpful and understanding.

May 20, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your brilliant feedback.

Rated 4 out of 5 stars

I had a lot of trouble with a certain…

I had a lot of trouble with a certain bank over money they wouldn't return. But ccl in thee Liverpool branch helped me get my money returned and Ruby was the lovely lady who delt with my case and let me know the good news.

September 18, 2025
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with Ruby and the team.

Rated 5 out of 5 stars

CEL personal injury claim

CEL dealt with my personal injury claim smoothly and efficiently. It seemed to go like clockwork, with very little input required from me. The outcome was as good as I had hoped for.

May 20, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback, we are pleased to hear that you were happy with our service.

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