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CEL SolicitorsReviews 

11,470
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,578 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional service and support received. Customers consistently praise the staff for their professionalism, kindness, and understanding, especially during difficult times, making them feel at ease and reassured. Many people appreciate the clear communication and detailed explanations provided regarding their cases and the overall process. However, some customers also noted issues with communication, mentioning that emails were ignored when asking about progress. A few other people also felt that the fees charged were higher than expected and not properly explained, particularly regarding the percentage of the recovered claim.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and understanding of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, expertise, and... See more

Customer communications

Consumers find contact to be positive, with many reviewers praising the helpfulness and clear communication... See more

Claim

Reviewers express satisfaction with the claim process, often highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience I've had with CEL Solicitors has been excellent. From the first phone call and emails, I've been able to talk through my experience about my scam in great detail. They've acknowledged... See more

Company replied

Rated 5 out of 5 stars

Callum Williams was fantastic on call and very assuring that claims back due to scams was something the company was very successful in. Heard me out, took all the information in and infact also explai... See more

Company replied

Rated 5 out of 5 stars

As I had been the victim of a fraud, I contacted CEL Solicitors who I found on Google. They called me shortly thereafter and I spoke to Callum Williams. He was very reassuring about the case after I h... See more

Company replied

Rated 5 out of 5 stars

Paul Carson was my first contact in CEL and he was very helpful and provided his email so I can contact him at any time if I need any information or have any problems. Greatly appreciated in a very... See more

Company replied


Company details

  1. Law Firm
  2. Civil Law Attorney
  3. General Practice Attorney
  4. Lawyer
  5. Legal Services
  6. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
Learn More

Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
Learn More

Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(11,470)

1,395 reviews in the last 12 months

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Rated 5 out of 5 stars

Scam claim

Spoke to Faye Hornby who went through everything I needed to know great and what her company would be working on my claim , very professional and easy to understand .

May 20, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to pass your kind words to Faye.

Rated 1 out of 5 stars

Still scammers!

Left a review in March and they said that they had contacted trudtpikot to get further information - what a load of twaddle! They haven’t had the decency to investigate this further or get in touch.

Avoid like the plague, scammers!

May 19, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

We’re sorry to hear that you feel this way. We have requested further information from yourself previously and will review both your file with us and the previous reviews left.

If you are willing to provide any additional details, we will ensure they are looked into promptly.

Rated 5 out of 5 stars

Excellent service

After such an awful experience and the loss of my funds, I was relieved to be able to share my side without feeling judged. My case officer Cj Sharkey, has been prompt and extremely helpful and now I feel better knowing my case has priority and it's being taken care of.

May 18, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for sharing your experience. We’re sorry to hear about the difficulties you faced, but we’re glad CJ has been able to provide the support and reassurance you needed. Your feedback means a lot, and we’ll make sure your kind words are passed along.

Rated 5 out of 5 stars

Dues the phone i had with Fay Hornby…

Dues the phone i had with Fay Hornby and the informations I had given, I was delighted with the outcome and the facts its has excepted to take on my case. As I strongly recommend the service I have received.

May 19, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with Faye and the team.

Rated 2 out of 5 stars

I Had a case with CEL solicitors about…

I Had a case with CEL solicitors about a crypto fraud, but they only managed to recover about 60% and even after recover 60% they charged me over 50% in fee, which is didn't know or explained properly that includes premium insurance that i was told over the phone after about three different Solicitors that took my case changed over from one into nother! And even after the claim was very quick I haven't got a report that they done a search on crypto trace that deducted from my claim £1800, how do I know that they did that!!? Like I said as well as the premium insurance i was told that I won't have to pay over the phone!! I did expect to be paying them between 25-30% not over 50% of the claim! Very disappointing and not very clear how did they recover my money!! I had to accept as I was in very bad situation financially! As soon as I did accept i never even had an email as they normally do ask for a review!! Hope it will help the others! Well if your staff can't do there job properly why should I pay for it!

March 26, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for sharing your feedback. We’re genuinely sorry to hear you were disappointed with your experience, and we understand how stressful it can be to deal with the aftermath of crypto fraud.

We always aim to provide clear information about our fees, including any deductions for insurance or third-party services such as crypto tracing. We appreciate that changes in your case handler may have made things feel less straightforward, and we’re sorry for any confusion this may have caused.

If you would like further clarification, please feel free to contact our team directly. We’re here to answer your questions and offer any support you may need.

Rated 5 out of 5 stars

So far so good

So far so good, in particular , Paul Carson has been professional, courteous and attentive.

May 18, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Paul Carson

I spoke to Paul Carson this morning. He was very polite and patient with me. His information was clear and concise.

May 18, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your fantastic feedback, we will be sure to share your kind words with Paul and the team.

Rated 5 out of 5 stars

Faye Hornsby excellent

I spoke to Faye Hornby regarding a new claim she could not be more friendly and helpful put my mind at rest a little she took the time to explain all the procedures I would have to face and then she said if there is anything I can do going forward to contact her.
I don’t think you can get any better thankyoub

May 15, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback about Faye, we will be sure to pass your kind words to her.

Rated 5 out of 5 stars

My conversation with Callum made me…

My conversation with Callum made me feel at ease. He made me feel comfortable and explained everything in detail and the whole process felt very quick and efficient. Callum was very professional and listened to all my concerns. One of the most easy going conservations I’ve had with someone who I felt confident sharing my story with. Thank you Callum

May 14, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share with Callum and the team.

Rated 5 out of 5 stars

Helpful Paul Carson

I spoke with Paul Carson today, who was very helpful and helped eased my worries about my situation. He made me feel like there was light at the end of the tunnel after I thought I had no chance of sorting the situation out.

May 14, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to pass your kind words to Paul.

Rated 5 out of 5 stars

Informative

Beverly was very helpful and professional. Thank you!

May 14, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Great service!

Faye Hornby from the start was sweet, kind, considerate and helpful in my possible claim.

She understood everything clearly and was very precise in her note taking! Thank you so much

May 14, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we will be sure ti pass this on to Faye and the team.

Rated 5 out of 5 stars

I spoke to Jack today regarding a scam…

I spoke to Jack today regarding a scam I had fallen for. He was professional and empathetic. I would recommended a phone call to this company if you find yourself in the same situation.

May 12, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with Jack and the team.

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