Banner for CEL Solicitors

CEL SolicitorsReviews 

11,470
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,565 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and supportive approach, making interactions pleasant and reassuring. The customer service is frequently highlighted as exceptional, with many people appreciating the clear explanations and empathetic understanding provided. Reviewers often note the efficiency and professionalism of the service, particularly in guiding them through complex claim processes. Some people were dissatisfied with the communication regarding progress, with emails being ignored and a lack of follow-up on investigations. Additionally, a few customers felt that the fees charged were higher than expected and not clearly explained, especially concerning the percentage deducted from their claims.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, patience, and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the politeness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer communications

Clients share positive opinions on contact, with many reviewers praising the helpfulness and clear... See more

Claim

Customers had positive experiences with claim, with many expressing satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went well with the case you kept me well informed with everything pretty punctual and advised me on all the information regarding the case . The only thing I was annoyed about was the payme... See more

Company replied

Rated 5 out of 5 stars

They are good help me for compensation for my injury They are understand me l am deaf .. other solicitors are not good not helping CEL SOLICITORS are very good They are good patient with me over... See more

Company replied

Rated 5 out of 5 stars

As I had been the victim of a fraud, I contacted CEL Solicitors who I found on Google. They called me shortly thereafter and I spoke to Callum Williams. He was very reassuring about the case after I h... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the CEL solicitors and would highly recommend them. I spoke to Paul, who was professional, friendly, and very helpful throughout. He took the time to explain everything c... See more

Company replied


Company details

  1. Law Firm
  2. Civil Law Attorney
  3. General Practice Attorney
  4. Lawyer
  5. Legal Services
  6. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
Learn More

Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
Learn More

Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
Learn More

Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
Learn More

Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
Learn More

Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,470)

1,395 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul provided me with excellent

Paul provided me with excellent, courteous and useful information to take my fraud case further.

May 11, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate it.

Rated 5 out of 5 stars

Wendy Houghton was assigned to my case

Wendy Houghton was assigned to my case. Everything was efficiently requested by her and as I sent the relevant information to her it was immediately actioned.

May 7, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback, we will be sure to share your kind words with Wendy and the team.

Rated 5 out of 5 stars

Shoutout to Chaunteau Twort!

Shoutout to Chaunteau Twort!
Honestly didn’t know what to expect when I first got in touch about my fraud refund situation, but Chaunteau has been an absolute star. Always gets back to me quickly, never leaves me wondering what’s happening, and actually explains things in a way that makes sense.
Dealing with fraud is no fun but having someone so switched on and easy to reach has taken a massive weight off. Can’t thank Chaunteau enough

May 11, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for your kind words! We’re delighted to hear Chaunteau was able to support you through such a difficult situation and keep you informed every step of the way. We’ll be sure to pass along your feedback — it will mean a lot. Wishing you all the best moving forward!

Rated 5 out of 5 stars

Lost and regain

Having putting in my claim Paul Carson, has been very intrumental in providing the necessary guidance and understanding in what has happen to me and how the team strive to getting back what there customers have lost.

May 8, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback, we will pass your kind words to our team.

Rated 5 out of 5 stars

Kai Fessey - Thank you, great professional

Kai Fessey my case handler has done amaizng and managed to bring my scam case to positive outcome that resulted in positive outcome. Appreciarate all the efforts !

March 16, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with Kai and the wider team.

Rated 3 out of 5 stars

Not as advertised

Went to cel as they advertised crypto recovery this was a misrepresentation they don’t do crypto scam recovery. I got money back for money put into crypto but not the money I made in crypto. The money i put into crypto I only got a small percentage back not even half and after cel took there cut it was it was a lot less. Emails were ignored when asked about progress so I just stopped asking. So overall not really sure why I bothered

April 9, 2026
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your feedback. We’re sorry to hear you were disappointed with your experience. We always aim to be transparent about the recovery services we can provide and understand your frustration regarding the outcome and communication. We appreciate you bringing this to our attention and will use your comments to improve our client support and processes going forward.

Rated 5 out of 5 stars

Dealing with Faye

Faye was my first contact and was reassuring and professional at every dealing. A lovely person to deal with.

May 5, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your brilliant review, we will be sure to pass your kind words to Faye.

Rated 5 out of 5 stars

Crypto recovery

I was reluctant to speak to anyone after my incident, but after chatting with Beverley it put my mind at rest, she explained everything that would happen in an easy to understand manner, would certainly recommend CEL

April 30, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great words about Beverly, it is good to know that you were happy with her service.

Rated 5 out of 5 stars

Paul has been very helpful and…

Paul has been very helpful and responsive to my application for CEL Solicitors for advise and represent me in my personal injury case. I had a serious accident (not at work, but in the street), in January 2026, which lead to me having a serious injury, of which in May now, I am slowly recovering from. I have found Paul to be clear in his communications with me about whether or not CEL Solicitors can take my case on, fortunately for me, they can. I am very happy to recommend Paul at CEL Solicitors.

May 7, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback. We are sorry to hear about the distressing situation that you have been dealing with, however we will be sure to share your kind words to Paul.

Rated 5 out of 5 stars

Paul Carson

Paul Carson, rang me today to explain and progress my fraud claim. He was very professional and took the time to listen to my concerns.

May 7, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 1 out of 5 stars

Once one signed up they treated their…

Once one signed up they treated their client with despicable indiffence and would not agree that my bank should pay me direct my share of the settlement. This caused a long delay of several months to receive my money. After CEL received my settlement they sent me an invoice demanding £16,000 even though they had the whole settlement money in their own account. Then they took along time to release my share.

April 9, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your feedback. We are sorry to hear about your experience and would like to look into this further. We have requested additional information from you so that we can locate your case and respond appropriately. Once we have the relevant information, a member of our team will look into this.

Rated 5 out of 5 stars

I would thoroughly recommend CEL…

I would thoroughly recommend CEL solicitors ‘Chaunteau Twort’
for your problems etc if you have been a victim of a scammer. Professional company, they know what is going on to many victims. Trustworthy and economical company.
I was yet another victim of T4Trade.com do not trust these people they are out for their own good, i lost an enormous amount of money, hopefully i will see my initial money sent returned.

May 6, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your thoughtful review and recommendation. We’re sorry to hear about your experience, but we’re pleased that Chaunteau and the team were able to provide professional and supportive guidance during such a difficult time. We truly appreciate your trust in us and wish you the very best moving forward.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look