CEWE Reviews 119,970

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Logiciel de création très complet et technique. Pas vraiment facile, mais accomodable. excellente qualité avec options papier photo. Par contre ajout de pages un peu cher. Ou prévoir 4 pages de... See more

Rated 5 out of 5 stars

Having used a different photo printing company in the past, I came to Cewe this time as the other company could not fulfill some of my order. I was ordering a very large number of prints. I found the... See more

Rated 5 out of 5 stars

Album photo XXL sur papier photo brillant. La qualité de l'album est excellente, tant au niveau de la reliure que des pages. Les photos sont d'une très grande netteté et le respect des couleurs est re... See more

Rated 4 out of 5 stars

La creation d un livre photo est tres simple a realiser, le resultat est conforme a la creation. Le papier est de bonne qualite et en brillant. Possibilite de faire de nombreuses pages au dela de 120.... See more

Company details

  1. Photo Printing Service
  2. Digital Printing Service
  3. Gift Shop
  4. Photo Lab
  5. Photo Shop

About CEWE

Written by the company

Créé en Allemagne en 1961, CEWE est un groupe entrepreneurial et innovant, leader européen de l’impression photo.

CEWE imprime en Europe dans ses 14 laboratoires, dont 2 en France (Vern-sur-Seiche (35) et Fabrègues (34)) et compte plus de 4 000 salariés dans 21 pays.

La marque est reconnue pour ses valeurs historiques : fiable, passionnée, humaine et responsable, ainsi que pour la qualité de ses produits et services.

En 2025, CEWE est élu pour la 8ème année consécutive « Meilleur Service Photo » par les TIPA World Awards, un record pour le secteur de la photographie.

Soucieux de son impact, CEWE développe une ambitieuse politique environnementale : un engagement à limiter les émissions de CO2, tous les papiers d’impression du LIVRE PHOTO CEWE et des calendriers sont certifiés FSC® (FSC-C101851), et certains produits proposent l’utilisation de papier recyclé.

Avec plus de 500 références produits disponibles sur le site cewe.fr, vous pouvez partager le bonheur en photo :

Livres photo personnalisés
Tirages photo
Calendriers personnalisés
Décorations murales (poster photo, photo sur toile, pêle-mêle photo...)
Cadeaux photo (puzzle photo, mugs personnalisés, magnets...)
Coques de téléphones personnalisées
Cartes et faire-part pour les grandes occasions

Découvrez le groupe CEWE : une histoire qui dure depuis 60 ans.

Written by the company

Imprimez vos photos avec le leader européen !
CEWE est le leader européen de l’impression de produits photo personnalisés, notamment grâce à son produit phare : le LIVRE PHOTO CEWE, , imprimé à plus de 5,65 millions d’exemplaires en 2021 en Europe.

100% satisfait ou remboursé

Chez CEWE, votre satisfaction est notre absolue priorité. Nous vous garantissons une qualité d’impression incomparable ainsi qu’une palette de services haut de gamme.

Chez CEWE, votre satisfaction est notre absolue priorité. Nous vous garantissons une qualité d’impression incomparable ainsi qu’une palette de services haut de gamme.
En plus d’un haut niveau d’exigence de qualité, CEWE porte une attention de tous les instants à votre satisfaction. Ainsi, vous bénéficiez de la garantie 100% satisfait ou remboursé et d'une assistance téléphonique ouverte 7/7 j et de 9h à 22h, pour toute demande d'aide à la création de vos produits ou pour toute question concernant une commande.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

120K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Website easy to use stop the logo

Website easy to use ! Turnovers perfect but I don’t like the logo / code barre and other add on my book !

December 25, 2024
CEWE logo

Reply from CEWE

Hello,

it is not possible to remove the brand logo from CEWE photo books.

Our logo signs the product, guaranteeing our expertise, quality and care.

Thank you for your understanding.

Zina, CEWE customer service

Rated 5 out of 5 stars

I ordered for my nephew and it came out…

I ordered for my nephew and it came out perfectly. One of the things that I love the most is the fact they kept the quality of pictures. The box that came with it is a must have for it allows you to keep your photo book in great condition over the years. I highly recommend.

December 18, 2024
Rated 1 out of 5 stars

use one of the other companies

Poor quality paper the large book is quite small they hardly let you put in large photo, in keep saying quality no good enough, well i also went with another company and had no problems and they were cheaper and twice the size book and not the flimsy paper used by cewe i asked for a flat book didnt get it so a waste of £40

And there we have it advertise in English in England and customer services talks to you in what ever you cannot understand good service

December 11, 2024
Unprompted review
CEWE logo

Reply from CEWE

Bonjour Kim,

Nous vous remercions pour votre commentaire et sommes désolés d'apprendre votre déception.

Dans le cadre de la Garantie Satisfaction, nous vous proposons le renvoi de votre commande pour remboursement à l’adresse suivante :

Cewe
200 rue des Creisses
34690 Fabrègues

Vous pourrez ainsi ouvrir de nouveau votre projet et apporter les corrections qui vous semblent nécessaires.

Restant à votre disposition,

Maria de Cewe

Rated 4 out of 5 stars

Tres bon travail

La creation d un livre photo est tres simple a realiser, le resultat est conforme a la creation. Le papier est de bonne qualite et en brillant. Possibilite de faire de nombreuses pages au dela de 120. La fabrication est tres rapide. Le seul bemol sans promotion c est assez cher.. Je suis tres heureuse de mon album. Merci

December 7, 2024
Rated 5 out of 5 stars

excellente

La conception du site edt bien faite et l album photo vite réalisable à faire plus souvent pour garder des photos

December 7, 2024
Rated 2 out of 5 stars

Their software is glitchy and erratic / customer service no better.

Their software is glitchy and erratic. Their customer service is not good.

A follow on from last year where both were bad. So bad in fact that last year when weeks of working compiling a book, disappeared. i had to start again. Like a fool I went back to CEWE believing that maybe that was a one off.

The problem is all these companies do not give an option to save a file that can be opened by another, perhaps more competent software. So once started you are stuck unless you want to start all over again.

This year I am again experiencing issues with the software. Lagging and spinning balls (and my mind) whilst going from page to page or when trying to move photos. The first and only comment made by phone support was ‘that my computer was not powerful enough. I am on an M3 mac more than enough computing power.

I call customer service. (Not sure why they do not have a direct line / or a customer cannot be passed on to technical support directly). Clearly they are. not trained in technical support so that call is a waste of time. I give details and I am told that someone will ‘call me back’. Never happened.

Days later I contact them by email and I do get a reply the next day. However, (here it shows just how lackadaisical it is a CEWE). They reply with… Dear… no effort to put in my name (A.I. would do better).

Ongoing, clearly they didn’t bother to try and locate my original call and better understand the issue.

I did have some response as to how I may (or may not) remedy the situation. But their replay assumed that I was on a windows machine. I am not so any suggestions they make is not relevant.

So now we go around and round, much like those spinning balls.

The end result last year was good but getting there is not. And of course having spent weeks compiling a book I am loath to go somewhere else because I have a feeling other companies are much the same.

December 4, 2024
Unprompted review
CEWE logo

Reply from CEWE

Dear Alfred,

We are really sorry to hear that you have such discontent.

Sorry also that the answers given by the French Customer Service were not satisfying for you.

Please let us know if we can give you further appropriate technical assitance.

Yours Sincerely.

Rated 1 out of 5 stars

Photograph badly cropped on upload and…

Photograph badly cropped on upload and printed with half the subject's head missing.

October 24, 2024
CEWE logo

Reply from CEWE

Hello Tim,

We're sorry to hear that your photo did not meet your expectations.

Thank you for bringing this to our attention, as at CEWE we place a very high value on the print quality of our photo products.

A customer advisor will contact you immediately by e-mail to continue the exchange.

We look forward to hearing from you,

Tesnime, CEWE Account Manager

Rated 2 out of 5 stars

Badly cropped

All the photos I ordered are mostly badly cropped. Small frames are miniatures - you can barely see anything in them. There is no explanation for this because the photos come from a professional photo session with the photographer and from an iPhone 15.

October 26, 2024
CEWE logo

Reply from CEWE

Bonjour Magdalena,

Nous vous remercions de nous avoir contactés et sommes désolés d'apprendre votre insatisfaction. Un conseiller a pris contact avec vous, pour vous proposer une solution.

En espérant conserver votre confiance,

Azhar de l'équipe CEWE

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look