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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, attentiveness, and friendly demeanor, making the entire process pleasant and efficient. Many people highlight the excellent communication, noting prompt responses and thorough updates that keep them informed every step of the way. The service provided is frequently described as seamless and professional, with consumers appreciating the speed and ease of their overall experience, from viewings to move-in day. However, some people were dissatisfied with the letting management, citing a lack of assistance and significant unexpected expenses. A few other people also felt that communication from certain team members was not always great, with emails occasionally going unanswered in the early stages of their property search.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the speed and efficiency of the... See more

Response time

People report positive experiences with response times, highlighting prompt and effective communication.... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the helpfulness and responsiveness... See more

Based on these reviews

Rated 5 out of 5 stars

My first introduction to CGT was through Hannah Roberts as the agent. She was very capable and super helpful with helping us find the location and providing information above and beyond what most agen... See more

Rated 5 out of 5 stars

Moved into a CGT property recently and the Gloucester team where amazing from start to finish! the ladies that helped me , Molly, Sophie and Paris where so patient and attentive and helped me get... See more

Rated 5 out of 5 stars

Looking for a house/moving is a stressful time but the entire process was made better with the CGT Quedgeley letting Team, all were so friendly, helpful and supportive every step.Also, really great co... See more

Rated 5 out of 5 stars

We've just let a property via the Tewkesbury branch and found Beckie and Becky a pleasure to deal with. Becky C in particular really helped me out with an issue that prevented me making a 150 mile... See more


Company details

  1. Property Management Company

Written by the company

Letting Agents covering Cheltenham, Stroud, Gloucester, Tewkesbury and Quedgeley/Kingsway.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

We had a great experience viewing the…

We had a great experience viewing the house with Hannah. She was welcoming, professional, and very knowledgeable about the property. Hannah took the time to answer all of our questions clearly and made the viewing feel relaxed and well-organised. She was honest, approachable, and never rushed us, which we really appreciated. Overall, it was a very positive experience, and we would be happy to view other properties with Hannah in the future.

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

This company are a total disgrace

This company are a total disgrace! They lie, they give false information and they will do all they can to be deceitful and take your money. Do not do business with this company unless you are prepared to be completely ripped off and lose money

December 17, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

I am very concerned to hear that you have not had a good experience with CGT, I have requested further details from you as I have spoken to all Branches and searched our CRM and cannot find a record of you on our system. I really want to get to the bottom of this for you and find out what has happended.

Rated 5 out of 5 stars

Stroud

Couldn’t thank Hannah from the Stroud branch enough, she has been brilliant throughout my tenancy.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I had a challenge at my current…

I had a challenge at my current residence and called CGT, wooow I can say the response was so quick and very proffessional, Thanks to Rosie who made sure that everything got fixed quickly. I can recommend CGT anytime

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

This is last company I would entrust my…

This is last company I would entrust my property to as a landlord.
The guy they’ve moved in two doors down from me lives in squalor, and his filth trickles into other peoples property. What have CGT done with the complaints? NOTHING! I feel sorry for the property owner that’s going to get god knows what back when he leaves.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Hannah Roberts is amazing

We were desperately trying to find a place to live in Stroud and we came across this fantastic property with an unbelievable realtor called Hannah Roberts who was absolutely superb. The entire way made it extremely speedy was kind understanding and extremely helpful the entire process I would not be able to recommend a better person to go with when trying to find yourself a property. If I had to do the whole thing again, I would’ve just tried to find Hannah from the very start!

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

My experience working with Paris

Working with Paris has been a very positive experience.

She is professional, approachable, and always quick to respond to any queries. She’s a real credit to CGT Lettings and made the whole process straightforward.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t thank Beth and her team enough

We are currently renting through CGT lettings, Quedgeley branch.

Beth and her team have been absolutely amazing, the whole process happened so fast thanks to the team. We were in a hurry to move, and everything fell into place within a week.

The documents and referencing is a simple process, and was put through quickly.

Can’t thank them enough.

October 27, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you so much for finding the time to leave the team a review it is appreciated.

Rated 5 out of 5 stars

Renting, completed it mate!

Me and my partner have finally closed the gap in our long distance relationship by renting a property together and CGT have helped us massively with what was always destined to be a challenging move.
Our agent at CGT was Saffron and she was kind, understanding and flexible with viewings and always kept us up to date. We had a bit of a rollercoaster ride with Lettingshub but Saffron was there to advise and update us, aswell as contacting them to help sort through any issues we were having with the portal and helping to speed the process up.
While we don't plan on moving for some time now, we know that we would happily be dealing with Saffron and the team again!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

It was a pleasure to be shown around a…

It was a pleasure to be shown around a property by Hannah. She was a friendly, welcoming face and clearly had the individual requirements of the tenants (us) in mind. Hannah fielded any questions we had and was very sufficient in providing a detailed tour of the property. Thanks!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Quedgeley branch

Lexi Gardner was absolutely incredible throughout our whole process in finding a property to rent, I probably couldn’t write a review to reflect how brilliant she’s been and how grateful we are for how on it she’s been throughout the whole process. Through countless viewings for months she helped us find a property that was right for us and even since moving in she’s ensured we have settled in well and any concerns we’ve had she’s sorted right away.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely

Ella Berry was warm, friendly, and I could have talked to her all day! She made sure to take photos of all areas of my flat, and complimented me on my home. It was a joy to have her here. She didn't ask if I had any issues, but the AI call did that (though I wasn't a fan of the AI call, it sounded like spam)

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great letting team :) Thank you for all your help girls!

Looking for a house/moving is a stressful time but the entire process was made better with the CGT Quedgeley letting Team, all were so friendly, helpful and supportive every step.Also, really great communication keeping you updated constantly which is amazing!! Thank you girls, Lexi, Charlotte and all of you!!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, thanks Hannah!

My first introduction to CGT was through Hannah Roberts as the agent. She was very capable and super helpful with helping us find the location and providing information above and beyond what most agents would do. It was also great she managed to rearrange our viewing at such short notice. Will certainly be using CGT again!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Hannah Robert’s in the Stroud office…

Hannah Robert’s in the Stroud office has been very good at getting things sorted for us, very responsive and speedy.
Many thanks

October 7, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Noela, this is great to hear, thank you for your review.

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