CGT Lettings Reviews 

164
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and local agents for being exceptionally helpful, kind, and efficient during property viewings and the entire moving process. Many people note that communication is consistently clear and fast, making the entire housing journey remarkably smooth, pleasant, and entirely stress-free from start to finish. However, some reviewers noted significant issues regarding communication gaps and rather inconsistent customer service experiences across different offices. A few consumers mentioned experiencing difficulties reaching the agency, getting severely delayed responses, and encountering frustrating problems with administrative processes or document handling.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Service

People report positive experiences with service, noting that everything fell into place quickly and staff... See more

Customer service

Consumers find customer service to be mixed, with reviewers reporting appalling communication, ignored... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Looking for a house/moving is a stressful time but the entire process was made better with the CGT Quedgeley letting Team, all were so friendly, helpful and supportive every step.Also, really great co... See more

Rated 5 out of 5 stars

We are currently renting through CGT lettings, Quedgeley branch. Beth and her team have been absolutely amazing, the whole process happened so fast thanks to the team. We were in a hurry to mo... See more

Company replied

Rated 5 out of 5 stars

My first introduction to CGT was through Hannah Roberts as the agent. She was very capable and super helpful with helping us find the location and providing information above and beyond what most agen... See more

Rated 5 out of 5 stars

We had a great experience viewing the house with Hannah. She was welcoming, professional, and very knowledgeable about the property. Hannah took the time to answer all of our questions clearly and mad... See more


Company details

  1. Property Management Company

Written by the company

Letting Agents covering Cheltenham, Stroud, Gloucester, Tewkesbury and Quedgeley/Kingsway.


Contact info

4.2

Great

TrustScore 4 out of 5

164 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(164)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely

Ella Berry was warm, friendly, and I could have talked to her all day! She made sure to take photos of all areas of my flat, and complimented me on my home. It was a joy to have her here. She didn't ask if I had any issues, but the AI call did that (though I wasn't a fan of the AI call, it sounded like spam)

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great letting team :) Thank you for all your help girls!

Looking for a house/moving is a stressful time but the entire process was made better with the CGT Quedgeley letting Team, all were so friendly, helpful and supportive every step.Also, really great communication keeping you updated constantly which is amazing!! Thank you girls, Lexi, Charlotte and all of you!!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, thanks Hannah!

My first introduction to CGT was through Hannah Roberts as the agent. She was very capable and super helpful with helping us find the location and providing information above and beyond what most agents would do. It was also great she managed to rearrange our viewing at such short notice. Will certainly be using CGT again!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Hannah Robert’s in the Stroud office…

Hannah Robert’s in the Stroud office has been very good at getting things sorted for us, very responsive and speedy.
Many thanks

October 7, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Noela, this is great to hear, thank you for your review.

Rated 5 out of 5 stars

Great Service

Lexi Gardner showed me around the initial viewing of the property and kept in contact throughout the application process, right up to the handover of keys and checking of the inventory. Lexi was friendly, informative, professional and helpful throughout the process, and replied to any queries I had quickly and effectively.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

CGT have been a dream

Hannah Roberts and the team at CGT have been absolutely fantastic. They have been so helpful, kind and accommodating with making sure the house was ready to be moved into. The communication and efficiency has been amazing.

September 29, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

This is fantastic feedback, thank you so much. Wishing you all the best in your New Home.

Rated 5 out of 5 stars

I honestly couldn’t recommend CGT highly enough

I honestly couldn’t recommend CGT highly enough! I view a number of properties with them and also got me in to view some last minute. From the viewings right through to move-in day, the team have been absolutely fantastic. Communication was quick, clear, and always friendly – I never once felt left in the dark. They made what can often be a stressful process feel completely seamless.

Every detail was handled professionally, and they went the extra mile to make sure I was settled and happy in my new place. It’s rare to find an agency that is both efficient and genuinely cares about their tenants, but that’s exactly what I experienced here.

A huge thank you to the whole team and a special thanks to Saffron

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Lexi Gardner was very helpful and a…

Lexi Gardner was very helpful and a pleasure to deal with during the whole process. I had a bit of unique personal situation on few aspects and Lexi was very supportive and explained things well. Great communication, professional and has a great attitude.
Would definitely recommend!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great letting agents!!

I recently moved into a new property through CGT Lettings and the whole process has been smooth and professional. From the initial viewing to signing the paperwork, everything was explained clearly and handled efficiently.

Communication has been excellent throughout, with quick responses to my questions and helpful guidance at each step. The move-in process felt straightforward and stress-free, which made settling into my new home much easier.

I really appreciate the friendly and approachable team, especially my agent Saffron and I’d happily recommend CGT Lettings to anyone looking for a reliable letting agency.

Thank you!

August 23, 2025
Rated 5 out of 5 stars

Smooth experience

Lexi was a big help in helping us find the right rental property. Our experience with CGT was very smooth and easy.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Seamless move and friendly team

Joe Taylor showed us around during our viewing, was very helpful with answering any questions we had, and then was also there on our first day to hand us the keys and show us all the bits we missed during the viewing due to the previous tenant being present. Very friendly team and a seamless process compared to other agencies.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Met Hannah Robert’s this morning for a…

Met Hannah Robert’s this morning for a viewing and she was very helpful, answered all my questions and was very polite

August 18, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you for taking the time to leave this review, Hannah is a recent addition to the team and these reviews mean a lot.

Rated 3 out of 5 stars

Great for properties around Quedgeley

Lexi was great from start to finish of the process of my rental property. Communication from her was spot on. Communication from other members was not so great in the earlier days of looking for a property, emails often not responded to etc. But when I started dealing with Lexi everything went smoothly and she was very knowledgeable of the processes of renting.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

CGT Letting Quedgeley great experience

Me and my partner was helped by Lexi at CGT Lettings Quedgeley to rent for the first time and she made the whole experience way less stressful as she replied to any enquires in a timely and friendly manner, I would definitely recommend CGT Lettings for anyone looking to move as the whole process was very straightforward with them.

July 25, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you so much for your kind words, Lexi is a recent addition to the team and this means a lot to her.

Rated 5 out of 5 stars

CGT Quedgeley

CGT Lettings in Quedgeley has been very helpful to me and my partner on finding a place, we had the pleasure of dealing with Lexi who responded very quickly to all our emails and enquires and was helpful in general. Would recommend CGT Lettings to anyone looking to move.

July 25, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you so much for taking the time to leave a review, it means a lot to the team

Rated 5 out of 5 stars

Lovely and friendly

Lovely and friendly. Have been a great service getting us into our new home. Thankyou

August 5, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you for your review.

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