ChainReactionCycles.com Reviews 

11,314
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Superb company! Superb prices! Ordered soo much during their sale from Carbon Wheels to DHB socks and must say the service has been first class! Orders being delivered by EVRI in days, very e... See more

Rated 3 out of 5 stars

I received a Garmin Cycle Edge 530 computer 6 months ago as a gift which then went faulty the screen not working. This was well within a warranty and replacement period. There has been a period of 3 w... See more

Rated 1 out of 5 stars

Customer service with lowest standards. I've been waiting ages now for an order that I paid extra for 48hr delivery on. No help from customer services so far apart from them saying they can't find m... See more

Rated 5 out of 5 stars

Brexit made them less competitive than before, on some items though they are still unbeatable. Keep an eye on the offers. Customer care extremely efficient.

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Information provided by various external sources

Cerchiamo di offrire un esperienza di acquisto eccellente ai cislisti di tutto il mondo, offrendo i prezzi piú bassi su tutto ció di cui possiate avere bisogno per nutrire la vostra passione e offrendo un servizio chiaro e diretto.


Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(11,314)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Perfect, fast, best prices on the market for many items. As usual chain reaction delivers.

May 18, 2020
Unprompted review
Rated 2 out of 5 stars

I've always trusted CRC but this time…

I've always trusted CRC but this time it went bad. One day after completing the order I was told that one tyre was not available, while I purchased the pair. I should be asked whether I wanted a single tyre or not, which I've would definitely preferred. I expect a more personal approach in cases like this.

May 13, 2020
Unprompted review
Rated 1 out of 5 stars

No delivery

Hi, I have not yet received the package intended for me and GLS has no news of the delivery

April 30, 2020
Unprompted review
Rated 5 out of 5 stars

happy

I'm happy with my order, I'm in Italy and it took only 8 days to come here, despite of covid 19
all items are perfect
thank you

April 29, 2020
Unprompted review
Rated 5 out of 5 stars

ChainReactionCycles best offerts!

ChainReactionCycles offers one of the best online filters I've ever seen, with which you could find exactly what you need.
As a trustworthy reseller, offers every week lot of products and even lot of convenient discounts.

April 27, 2020
Unprompted review
Rated 5 out of 5 stars

Web site user-friendly

Web site user-friendly, accurate product description, helpful reviews (especially for shoe-sizing tips), timely delivery to Italy. Certainly a very good experience. Highly recommended

April 23, 2020
Unprompted review
Rated 1 out of 5 stars

I WOULD BE PLEASED TO KNOW AT LEAST WHERE IS THE BIKE I HAVE ALREADY PAID FOR AND THAT SOMEONE REALLY INTERESTED IN MY PROBLEM, AND DON'T FEEL JUST SAY TO WAIT STILL

I understand that times are difficult, I WILL BE PLEASED TO KNOW AT LEAST WHERE THE BIKE I HAVE ALREADY PAID FOR AND THAT SOMEONE IS REALLY INTERESTED IN MY PROBLEM, AND DON'T FEEL JUST SAY WAIT AGAIN. I'm waiting for a bike that I ordered 22 days ago, they tell me to write to them again only in 4 or 5 working days, if nothing arrives, and they refuse me a negative review on their site because it concerns the shipping and it does not respect their review guidelines ... What is shipping not by chance part of online selling? Once the package is delivered to the courier, they wash their hands ??? I have been their customer for years, but this is the last time. Yet until yesterday evening they were continuing to clearly show on any page of their site SHIPMENTS ARE CARRIED OUT REGULARLY despite the Covid-19 emergency. Only now and only on the specific page concerning shipments have they added "Our couriers partners are experiencing delays with shipments and for this reason the delivery times of some orders may be longer". Last Saturday, April 11 (the day after it was Easter), I ordered a pair of 27.5 mountain bike wheels and a rear derailleur (therefore a large package anyway) on ALLTRICKS, I spent a third of what I spent on Chaireactioncycles, the shipment was still offered by the seller, and they arrived yesterday !!! 4 WORKING DAYS IN ALL, and they were shipped via CHRONOPOST and BRT from the north of France !!! I saw that both P2PTrakPak (the courier used by Chainreactioncycles on the occasion in question) and ALLTRICKS respond to the reviews on Trustpilot, Chainreactioncycles does not even deign to do it, they are too busy following the shipments ... It is shameful that I had to complain after all this time, the sellers should follow the shipments and intervene immediately at the first critical point, so instead they show that they are only interested up to the moment when people click on the credit card.
I don't know how many people can afford to spend 350 Euros for a children's bike in this period, it means that they already have enough customers.

April 18, 2020
Unprompted review
Rated 4 out of 5 stars

di parola+

di parola+merce come descritta tenpi come dichiarati tutto bene lino

April 15, 2020
Unprompted review
Rated 1 out of 5 stars

the track is in Ivrea

the track is in Ivrea, 60 km distance of my home, to the 4/4. Today 7/4 i don't receive the track. The courier GLS is very negative.

April 7, 2020
Unprompted review
ChainReactionCycles.com logo

Reply from ChainReactionCycles.com

Gentile Massimo,

La ringraziamo per il tempo dedicato ad inviarci il Suo feedback.

Abbiamo controllato il Suo ordine e abbiamo visto che Le è arrivato al settimo giorno lavorativo dalla data di spedizione, nonostante Lei avesse scelto il Servizio Tracciabile Prioritario con tempi di consegna tra 4 e 6 giorni lavorativi dalla data di spedizione, con tempi che vengono rispettati nella stragrande maggioranza dei casi. Ci dispiace che ci sia stato tale ritardo e ci scusiamo per i disagi causatiLe da ciò, ma una volta che gli ordini vengono affidati al corriere, non abbiamo più il controllo su di essi e possono accadere imprevisti che ne rallentano il viaggio. In questo periodo, inoltre, a causa dell'emergenza sanitaria molti servizi dei corrieri hanno registrato forti ritardi e disagi.

Per tale motivo, notato ciò, Le abbiamo appena rimborsato le spese del Servizio Tracciabile Prioritario. Le riceverà entro 1-5 giorni lavorativi sul metodo di pagamento originariamente utilizzato.

Non esiti a ricontattarci nel caso avesse necessità di ulteriori chiarimenti.

CRCFerdinando

Rated 1 out of 5 stars

Bad service...even unable to read the…

Bad service...even unable to read the shipping data from a PayPal payment!

April 6, 2020
Unprompted review
ChainReactionCycles.com logo

Reply from ChainReactionCycles.com

Gentile Davide,

La ringraziamo per il tempo dedicato ad inviarci il Suo feedback.

Ci dispiace che Lei abbia avuto problemi a ricevere l'ordine, essendo il Suo indirizzo di spedizione era incompleto, per un qualche errore informatico che avrà compromesso la perfetta sincronizzazione tra i nostri server e quelli di PayPal. Sfortunatamente gli indirizzi non vengono copiati a mano da una persona, ma viaggiano mediante API e basta un leggero ritardo di trasmissione, per far arrivare dati incompleti.

Per i futuri ordini, La invitiamo a ricontrollare bene la completezza dell'indirizzo di spedizione, prima di confermare i dati dell'ordine.

Non esiti a ricontattarci nel caso avesse necessità di ulteriori chiarimenti.
CRCFerdinando

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look