Excellent shopping experience. My new Confessions 2 Vinyl record just arrived intact... as if Madonna packed and posted the item herself...she is a perfectionist. Many thanks to Chalkys' Team. Keep do... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have bought from Chalkys many times as they have great prices, a vast catalogue of items and excellent service. Excellent communication and updates, fast shipping and well packaged items make them a g... See more
Company replied
Love that there's free delivery on all UK orders. Pre-order new releases and shipped to arrive on day of release (in this case, Madonna's Confessions II CD). Competitive prices too. Also love not havi... See more
Company replied
My Cd arrived on time and was really well packaged. I discovered Chalky's firstly through their ebay shop,but then found their website which I now use as well. Their website has a smart retro look and... See more
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Company details
Written by the company
We sell a range of media products, from top albums through to new release movies and TV shows, all direct to your door at the best prices possible. We also have an extended back catalogue so check us out, we're bound to have what you're looking for!
Contact info
United Kingdom
- help@chalkys.com
- www.chalkys.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful customer service
International shipping lost the package. Customer service provided a replacement order quickly and without hassle.
March 10, 2026
Unprompted review
Reply from Chalkys
Hi Miro,
Thank you so much for taking the time to leave such a wonderful review! We are really glad to hear that even when there was an issue with your international package, our customer service team was able to resolve it quickly and without any hassle for you. We appreciate your feedback and your business!
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Linda,
Thank you so much for your kind words! We are really happy to hear you had such a good experience with our service.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Brian,
Thank you so much for your amazing review! We are thrilled to hear you ordered with confidence and were happy with our quick delivery. We really appreciate your kind words and look forward to serving you again soon!
Kind regards
Rachael
Assistant Customer Service Manager
Dissatisfied
Dissatisfied, bought Season 16 NCIS DVD and it wouldn't even play on DVD player. Only got message playback prohibited area limitations
June 6, 2026
Reply from Chalkys
Hi Tammy,
We are really sorry to hear you had trouble with your NCIS Season 16 DVD. That's certainly frustrating, and we understand your disappointment. We have reached out to you directly via email to address this issue and find a resolution.
Kind regards
Rachael
Assistant Customer Service Manager
Very pleased with purchase
Very pleased with purchase, Great offer on two CD's, they were cheaper here than anywhere else, Arrived safely and well packaged. Will definitely buy from again.
May 27, 2026
Reply from Chalkys
Hi Steven,
Thank you for your wonderful review! We are delighted to hear that you found an excellent deal on your CDs and that they arrived safely and well packaged. We truly appreciate your business and look forward to serving you again!
Kind regards,
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Kelly,
Thank you so much for your kind words! We are thrilled to hear you had such a positive experience. Your feedback means a lot to us!
Kind regards
Rachael
Assistant Customer Service Manager
A fantastic service and always delivers…
A fantastic service and always delivers promptly. Thanks
May 27, 2026
Reply from Chalkys
Hi Graham,
Thank you for the fantastic feedback! We are really happy to hear you appreciate our service and prompt delivery.
Kind regards
Rachael
Assistant Customer Service Manager
Considering you are so far away I was…
Considering you are so far away I was pleasantly surprised by the efficiency. Thank you Chalkys.
May 27, 2026
Reply from Chalkys
Hello,
Thank you very much for your kind words! We truly appreciate your business.
Kind regards,
Rachael
Assistant Customer Service Manager
Ist Order
Have recently started using Chalky's and my first order was very good value, delivered on time in well wrapped protective packaging.
May 27, 2026
Reply from Chalkys
Hi Brian,
We are thrilled to hear that you had a fantastic first experience. It is wonderful to know that you found great value in your order and that it arrived punctually in protective packaging. Thank you for sharing your feedback!
Kind regards
Rachael
Assistant Customer Service Manager
Competitive prices and fast dispatch A++
May 27, 2026
Reply from Chalkys
Hi Roderick,
Thank you so much for your fantastic review! We are really happy to hear you appreciate our competitive prices and fast dispatch. Your feedback means a lot!
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Andrew,
Thank you for the great feedback! We are so glad to hear you are happy with everything and that the delivery was fast. We really appreciate you taking the time to leave a review!
Kind regards
Rachael
Assistant Customer Service Manager
All perfect.
May 26, 2026
Reply from Chalkys
Hi Alfredo,
Thank you for your wonderful review! We are so glad you had such a positive experience. Thank you for your kind words.
Kind regards
Rachael
Assistant Customer Service Manager
Very competitive pricing, great service
CD available for pre-order at very reasonable price and prompt delivery on release. Everything worked as promised
May 27, 2026
Reply from Chalkys
Hi Peter,
Thank you for your wonderful review! We are delighted to hear that your experience with your CD pre-order was so seamless, from the great price to the timely delivery on release day. We appreciate you taking the time to share your thoughts.
Kind regards,
Rachael
Assistant Customer Service Manager
Good customer service and value
Reasonably priced LP especially factoring in free postage. Order and delivery updates were timely. Album sent quickly and as you'd hope, but don't always get with retailers, a proper professional album mailer. Now on my list of retailers to check when I want something. Recommended
June 8, 2026
Unprompted review
Reply from Chalkys
Hi Phil,
Thank you for your wonderful review! We are delighted to hear that you are satisfied with your LP, particularly the free postage and the prompt delivery in a proper mailer. It is fantastic to know that we are on your list for future orders – we truly appreciate your recommendation!
Kind regards,
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Mick,
Thank you for your review! We are so happy your order reached you quickly. Thanks a lot for taking the time to leave such positive feedback!
Kind regards
Rachael
Assistant Customer Service Manager
Poor comms and first experience
As per Gareth Pugh's review, I had a similar experience.
I had ordered 5 CD albums off Chalkys as I wanted to get back into listening to physical media. The next day I received an email stating they are refunding me for one CD that is out of stock. Great start but here's a 20% off code...
Days went by and the rest of the order had not shifted so I used some competitors who delivered other CD's in just a few days. I still hadn't received my order and the status hadn't been updated so I looked at their Google reviews and was surprised to find a lot of folks with the same experience.
I then emailed Chalkys asking for a full refund. I immediately received an automated reply and then a few hours later an email stating my order had been shipped. I eventually got my order in a battered padded envelope but I just wished I'd seen sense and shopped at the high street instead... I'll look elsewhere from now.
June 1, 2026
Unprompted review
Reply from Chalkys
Hi Darren,
We sincerely apologise for your experience. This is certainly not the level of service we strive to deliver, and we completely understand your frustration.
To assist us in investigating the issue and understanding what went wrong, could you please email us at help@chalkys.com with your order number? We would like to make this right for you.
Kind regards
Rachael
Assistant Customer Service Manager
Good prices and quick delivery
May 29, 2026
Reply from Chalkys
Hi Tim,
Thanks for the fantastic feedback! We are thrilled to hear you are happy with our prices and the quick delivery. We really appreciate your review!
Kind regards
Rachael
Assistant Customer Service Manager
First time buyer with no quibbles.
A straightforward purchase which was received in good condition and on time.
May 29, 2026
Reply from Chalkys
Hi Jeff,
Thank you so much for the great review! We are really glad to hear your purchase was straightforward and arrived in good condition and on time. We appreciate you sharing your experience!
Kind regards
Rachael
Assistant Customer Service Manager
Well priced item
Well priced item, arrived on release date, usual top customer service from Chalkys.
May 27, 2026
Reply from Chalkys
Hello,
Thank you for your fantastic review! We are really happy you are pleased with your purchase, the price, and that it arrived right on time for release. Thanks so much for taking the time to leave such a kind review!
Kind regards
Rachael
Assistant Customer Service Manager
Order of 3D Avatar Fire & Ash
I've pre-ordered Blu rays before with Amazon and was made to wait after the release date before delivery, but Chalkys were brilliant. It was in my hands and in my player just prior to the release date. It was received completely undamaged and it was priced right too. I couldn't be happier with their service, thank you.
May 28, 2026
Reply from Chalkys
Hi Simon,
Thank you for your fantastic review! We are absolutely thrilled you had such a great experience with your pre-order. Getting items to you quickly, safely, and at a good price is what we always aim for, so it's brilliant to know we hit the mark. Thank you so much for your kind words!
Kind regards
Rachael
Assistant Customer Service Manager
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