Chancellors - Abingdon Reviews 

554
TrustScore 4.5 out of 5

4.6

14 High Street, OX14 5AX Abingdon, GB


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Rated 5 out of 5 stars

Chancellors stepped in to market our property at short notice. They have proven to be particularly proactive, have moved things along at the pace we desired, and have been exceptionally professional t... See more

Rated 5 out of 5 stars

As first time buyers we dealt with Tom Houlihan from the Abingdon office from start to finish when buying our first home. Tom always kept us up to date when things were moving, nothing was ever... See more

Company replied

Rated 5 out of 5 stars

Tom, Lisa and Connor at the Abingdon branch have nursed me through what turned out to be a nightmare conveyancing experience (nobody's fault, just the way things panned out this time). But here we are... See more

Company replied

Rated 5 out of 5 stars

Chancellors arranged for a whole range of activities to take place in the short period between tenancies. This was done faultlessly. I was regularly kept up-to-date by emails and phone calls so that... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 14 High Street, OX14 5AX, Abingdon, United Kingdom

  • 01235 524505

4.6

Excellent

TrustScore 4.5 out of 5

554 reviews

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4.6

All reviews

(554)

1,736 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication skills

I highly recommend Chancellors as they have an amazing team.We had a great journey with them as we were looking for a place in Abingdon. They negotiated great offers on our behalf and always made sure we were updated on every stage of the process. Natasha Rones is amazing and very friendly.

March 11, 2024
Rated 5 out of 5 stars

Fence Repair

It's great to tell the issue only and they arrange all the quotes, stuff, and the date. Besides that, this process is going fast. Thank you Amy Farquhar for being so kind and helpful.

February 13, 2024
Rated 1 out of 5 stars

No response once you’re a tenant.

**edit to reply to chancellors, the directors are just as bad! Staff /directors making promises then leaving then having to start over. Never never never will I go with Chancellors again.

Try and get any sort of response from Chancellors once you’re a tenant. 1 Star, they’re polite** when you call but never follow through with anything and you end up having to chase people again and again and again.

** polite with the exception of Amelia Pavelin in the corporate lettings progression office. Maybe corporate life has sucked the politeness out of her?

February 4, 2024
Chancellors - Abingdon logo

Reply from Chancellors - Abingdon

Thank you for letting us know about this Michael, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.

Rated 5 out of 5 stars

Good customer service

Good customer service and liaison with the tenant for me. After initially having a few problems, these were resolved by discussing the options and reaching an amicable agreement. This was all confirmed by email to clarify the discussions which took place.

January 11, 2024
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Reply from Chancellors - Abingdon

Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Cerian was brilliant

Cerian was brilliant - she understood exactly what we wanted and was extremely proactive in putting forward potential property’s to view - she was always available and made booking viewings stress free

January 11, 2024
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Reply from Chancellors - Abingdon

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very friendly and well informed

Very friendly and well informed about the properties. Any questions I had were answered either at the time or they got back to me later the same day

January 4, 2024
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Reply from Chancellors - Abingdon

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 1 out of 5 stars

They will spam you.

Since chancellors got my phone number they call me each month despite me asking they take my details off their system. I have no desire to work with their company as I have had multiple friends tell me they are terrible letting/sales agents.
The fact that I have repeatedly told them to stop calling me as I have no desire to work with them, yet they continue to try shows they do not actually listen to their potential customer base.
Having to have four phone calls which all result in "I'll make a note and have your details taken off the system" makes me think they never actually follow through with what they're requested to do.

Would never recommend this company as they cannot follow basic instructions and in doing so breach GDPR law by not complying with my request that they remove my details from their database.

Would never use this company in the future.

December 13, 2023
Unprompted review
Chancellors - Abingdon logo

Reply from Chancellors - Abingdon

Thank you for bringing this to our attention David, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.

Rated 4 out of 5 stars

Cerian was extremely welcoming and…

Cerian was extremely welcoming and friendly, gave us all the information regarding the property which really helped

December 4, 2023
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Reply from Chancellors - Abingdon

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Timely guidance and support.

Thanks to all the team for helpful guidance and support.
Cerian was particularly supportive

December 1, 2023
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Reply from Chancellors - Abingdon

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 4 out of 5 stars

Cerian showed me around the property…

Cerian showed me around the property providing good guidance and recommendations on how space could be utilised. She also asked questions about what I was looking for and used this to offer other alternatives that Chancellors have on offer.

December 1, 2023
Chancellors - Abingdon logo

Reply from Chancellors - Abingdon

Thank you for leaving us this great review, It would mean a lot to the Abingdon team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

Clear and concise and seemly experience…

Clear and concise and seemly experience when booking for viewings or simply want advice on buying/renting your home!

November 22, 2023
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Reply from Chancellors - Abingdon

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

We were given a warm greeting

We were given a warm greeting and shown around the apartment at a leisurely pace. Not rushed at all. The agent answered most of our questions and those she couldn't she promised to find out and get back to us.Very pleasant experience.

November 16, 2023
Chancellors - Abingdon logo

Reply from Chancellors - Abingdon

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

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