Chancellors - Ascot Reviews 

369
TrustScore 4 out of 5

3.9

31 High Street, SL5 7HG Ascot, GB


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Rated 5 out of 5 stars

We recently were shown some properties by Lauren who was very professional, knowledgeable and easy to talk to. Lauren quickly understood what we were looking for and clearly explained the current st... See more

Rated 5 out of 5 stars

Couldn’t recommend Chancellors enough! From start to finish they had excellent communication, answered all questions and went out of their way to make the process as smooth as possible. Kai was brilli... See more

Company replied

Rated 5 out of 5 stars

I enquired regarding details on a property and was assisted by Charlie. Throughout our contact the customer experience was professional and concise. Charlie ensured he was available to show me t... See more

Company replied

Rated 5 out of 5 stars

Charlie was very helpful and professional in not only dealing with my enquiries in the phone but also on site. He kept in touch by email and by text message on one occasion, knowing how busy I was... See more

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Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

3.9

Great

TrustScore 4 out of 5

369 reviews

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3.9

All reviews

(369)

1,741 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional agent

I have found Alex to be both professional and knowledgeable during the process of selling my last property. He is an expert in his field and helps the vendor and potential buyer along the way during a sometimes difficult and important stage in moving home.

January 6, 2022
Rated 5 out of 5 stars

would like to thank the Chancellors…

would like to thank the Chancellors team for all their help and assistance during a difficult time with my tenant during the covid problems.
their advice and constant contact made a traumatic situation more bearable.
Elanor Payne was so helpful and always available to put my mind at rest.
A wonderful company to have on your side.
Thank you
guys

November 3, 2021
Rated 4 out of 5 stars

Friendly & polite staff

Friendly & polite staff, quick to respond and action any queries, pleasure to talk to.

Could do a bit more in terms of prepping property info ahead of a viewing - otherwise would give 5 stars.

October 20, 2021
Rated 5 out of 5 stars

Fantastic service

I am the buyer so not really Danielle's client, but she has been so honest, professional and even in some cases gave me advice which did not benefit her in any way, actually was an obstacle for her but was good for me, which is unheard of in business today.

Danielle would be an asset to any business!

October 20, 2021
Rated 5 out of 5 stars

We have been working closely with…

We have been working closely with Sienna Birney and I can honestly say she has been an absolute pleasure to work with. She is very professional, and is always there to help with anything and everything. Buying a property can be extremely difficult and stressful but Sienna has made the process a lot easier and as stress free as possible. She is definitely as asset to the company. Thank you for everything.

October 15, 2021
Rated 5 out of 5 stars

Andreea has provided excellent service…

Andreea has provided excellent service since contacting Chancellor’s for a property we have been interested in. She was attentive to our needs and met out expectations from the onset. Brilliant service we will definitely make use of your services going forward. Relocating to the UK was not a easy task but with your assistance in finding a suitable property within such short notice was excellent!

September 9, 2021
Rated 5 out of 5 stars

We were very impressed by the service…

We were very impressed by the service provided by Chancellors of Ascot, the viewings they managed worked very well. The overall service was first class and the client portal with the planned viewings was very useful. The website listing was also excellent and was impressive.
The excellent offer we received within 14 days of starting the process so we are very pleased with the results so far.

September 9, 2021
Rated 5 out of 5 stars

Very helpful & great service.

The service I received from Sienna at Chancellors in Ascot was first class.
She was very helpful and patient with us. Gave us as much time as we needed to view the property and gave as much information as she could. A very nice person to deal with.

September 8, 2021
Rated 5 out of 5 stars

I was very happy with all the office…

I was very happy with all the office from Chancellors but l want to highlight the contribution from Sienna as one of the important ones because when l was going to buy a shareownership flat she advised me to wait.
She organised several viewings and had all the offer paperwork ready to crack on after the viewings. After that between her and the mortgage advisor everything was lined up in a matter of weeks with the lender,sellers and solicitors . Thanks for your help and advised , l look forward to working with you again

August 27, 2021
Rated 1 out of 5 stars

Don’t even deserve 1 star ***** made my…

Don’t even deserve 1 star ***** made my buying experience a mockery. The house I was buying was meant to be chain free, once the process of buying the house began it came to light that the buyer had an Onward property and it meant we were in a chain. We completed our searches, 2 months later and they would still not confirm dates for exchange and completion. Got passed around from one manager to the next and none of them properly followed through with my requests and didn’t even have any sympathy with the situation they had put us in. These people are nothing more than shady sales people who will do and say whatever to reel the customer in and keep them hanging, lie after lie until they can close the deal.

August 17, 2021
Unprompted review
Chancellors - Ascot logo

Reply from Chancellors - Ascot

Hi Mariusz, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via louise.hughes@chancellors.co.uk with the details? Many thanks.

Rated 5 out of 5 stars

Andreea Mihalcea provided first rate…

Andreea Mihalcea provided first rate service. She was incredibly efficient in finding me properties that met my specifications. She greeted me a viewings with a smile and has been very professional throughout.

Really helpful during a stressful time for me.

July 9, 2021
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Reply from Chancellors - Ascot

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

We are very happy with the service was…

We are very happy with the service was provided by Mr Thomas Orchard
He was very helpful in every epacts.

Many Thanks
Nazeera Mohamed

July 8, 2021
Chancellors - Ascot logo

Reply from Chancellors - Ascot

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

I have found Chancellors staff most…

I have found Chancellors staff most helpful & efficient responding to my queries and getting back to me with both appropriate advice and information.

In particular my recent dealings with Michael Howe has been great and I am very grateful for his help.

Danielle Shepherd with whom I have had many years of contact is also always helpful and instructive.

thank you :)

July 8, 2021
Unprompted review
Chancellors - Ascot logo

Reply from Chancellors - Ascot

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Andreea is the most professional person…

Andreea is the most professional person we have encountered so far in our search for a new home. She is courteous, punctual, informative and tokk the time and energy to call us beforehand to check we knew where we had to go to. Very professional and she stands out a mile in her industry which is generally full of amateurs.

July 4, 2021
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Reply from Chancellors - Ascot

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service

Andreea was the only agent that we dealt with that was efficient in a very busy marketplace. She was helpful, followed up without being pushy and helped us get the home we wanted.

I would definitely recommend Chancellors and would be asking for Andreea!

July 2, 2021
Chancellors - Ascot logo

Reply from Chancellors - Ascot

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

I was very lucky to make contact with…

I was very lucky to make contact with Andreea at Chancellors, who was incredible with us every step of the way. After expressing an interest in a property to let and explaining our situation to Andreea, she fought our corner to help us achieve what we wanted. In the last week I have spoke to a ridiculous number of estate agents, and can say it is clear to see that Andreea is passionate and dedicated to her job; she shows genuine care and consideration for her clients, making the process more personal and less stressful. She communicated with us consistently and was approachable for any questions we had to ask (and we had a lot). I am extremely thankful or the help and guidance Andreea gave us in our search for a home, she is truly an asset that I hope is recognised!

June 22, 2021
Chancellors - Ascot logo

Reply from Chancellors - Ascot

Hi Ms Gibbins, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 4 out of 5 stars

Andreea was really great

Andreea was really great, she was helpful and very well informed. It was a pleasure working with her.

May 27, 2021
Chancellors - Ascot logo

Reply from Chancellors - Ascot

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Yet another example of great and professional service from Chancellors

I instructed Paul Bosanko and his team to sell my property based on the excellent and professional service I received 8 years ago when I purchased my house through them. Once again they have not disappointed and I have now accepted an offer on my property after just 3 weeks of marketing.
I would highly recommend them as an estate agent due to the personal service they have offered me during both transactions.
Thank you to all the team, especially Paul, Danielle and Annabelle!

May 26, 2021
Chancellors - Ascot logo

Reply from Chancellors - Ascot

Thank you Jo for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

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