I sold my house and chose Chancellors who were excellent, predominantly led by Aimee who was absolutely outstanding. She went above and beyond in her services where every request was met with a willi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I sold my house and chose Chancellors who were excellent, predominantly led by Aimee who was absolutely outstanding. She went above and beyond in her services where every request was met with a willi... See more
Company replied
Had a few issues with important ,everyday living appliances suddenly not working ( the shower and oven),these issues have been professionally dealt with, they have been excellent,keeping me up to sp... See more
Company replied
Ella was lovely and very easy to get along with and made viewing the property a great experience. She was very professional and made me aware of any problems with the property which had already been r... See more
Company replied
Ana, the agent was extremely helpful to us throughout our contact with Chancellors. She went the extra mile to make sure we were up to date with everything taking place and always responded to our enq... See more
Company replied
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Written by the company
22-24 Winchester Street, RG21 7DY, Basingstoke, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ellie was excellent through the sale of our property. Always on hand if we had any questions and made the process really straight forward and easy. Would definitely use Chancellors again!
Super efficient and really friendly, Ellie and Michael have been fantastic. They have always quick to communicate and we have been thoroughly impressed with all the service we have experienced from Chancellors thus far.
Ellie particularly has been with us every step of the way so far, and has been really helpful, she has answered all of our questions with pace and precision, and we wouldn't hesitate to recommend her and Chancellors Basingstoke moving forward.
Ellie Stracey at Chancellors in Basingstoke is currently marketing a property for me and I have nothing but praise for her and her team. The communication, efficiency, knowledge, advice, attention to detail and more has been first class. I can highly recommend Chancellors to anyone buying or selling a property.
Exceptional service, well done and thank you.
Ellie and Michael were very helpful, responsive and knowledgeable and would recommend them and Chancellors. Thankyou for your help
Michael and Ellie have been great! From our open house with Michael where he was informative but still gave us space to get a good feel for the house on our own, to Ellie handing all of course questions and paperwork after our offer was accepted. We’ve had a great experience!
I am happy to recommend Chancellors in general and Ellie in particular. The service I have received so far has been efficient, friendly and reassuring, which is much appreciated while hacking through the scary jungle of a house move
Ellie has been endlessly patient in dealing with all my questions and queries and I feel she has been there for me throughout the whole process, which has made a big difference. Without her, I may not have decided to move at all
Easygoing, informative and constructive. I wouldn’t hesitate in using the service offered by Chancellors.
Ellie and her team have been brilliant. We needed to get our property on the market quickly and they managed to achieve this and host a fantastic open day.
Ellie is knowledgeable and personable and we trusted her to sell our property using her expertise and experience- which she did successfully!!
We can't thank the team enough! We have had the most amazing experience it was smooth sailing from the get go. Michael & Ellie have been incredible and have been a delight to work with. They have been incredibly hard working from day 1 and keeping us updated with all the work they have done. They have been honest friendly and professional. Michael has been non-stop round the clock ensuring every fine detail has been dealt with in a timely manner. Michael had a plan in place from day one and worked so hard to complete our sale on our house. He knew when we wanted our viewings and booked them in at these times, which was perfect for us with young kids. He knew us so well and got to know our home aswell! Would 100% recommend this team time and time again! Thank you Chancellors!
Professional well informed service to be honest was impressed.
Premises also nicely presented unfortunately it lacked storage space for my self
The agent is friendly and helpful. She provides detailed information about the property and explained clearly about our queries.
We enjoyed viewing the houses with Michael - he was very friendly and knowledgeable about both the houses and the areas which was really helpful to us. We were very happy with the service we received. Regards Nina Hardy
I have been delighted to have had the experience of Ellie & Michael’s dedicated work in the sale of my property. Their dedicated support & understanding has been highly valued. I would recommend them as a professional sales team at Chancellors Basingstoke.
Recently had a couple of viewings with Michael, who was both pleasant and knowledgeable about the area/property and anything he didn't know, he followed up quickly. He wasn't pushy for a sale and let me decide in my own time.
Overall a very relaxed and excellent experience
Michael McClure was a fantastic agent. He kept me up to date with everything throughout the viewing process and even managed to get potential buyers in ahead of schedule. He was readily available and hugely supportive and collaborative beyond the point of offer acceptance as well
Arrived spot on time, Michael was very personable and knowledgable with regard to the property. He guided us with all the main features, was able to answer any queries we had and encouraged us to wander at our own pace.

Reply from Chancellors - Basingstoke
Friendly and proactive. Michael listened to what I was looking for and was proactive in sending me properties to see. He arranged viewings quickly and was courteous and friendly. I would not hesitate to recommend him.

Reply from Chancellors - Basingstoke
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.