Chancellors - Botley Reviews 

557
TrustScore 5 out of 5

4.9

11 West Way Place, Botley, OX2 9TJ, UK Oxford, GB


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Rated 5 out of 5 stars

I found Chancellors Botley and their agent Charlie to be so supportive and helpful in finding my new apartment. This is always such a nerve wrecking situation and Charlie made me feel completely at ea... See more

Company replied

Rated 5 out of 5 stars

Ethan was kind, on time and considerate. Did not do all the "this house has a secret offer we can't tell you about so offer at the marked value thing" that so many other estate agents did trying to pr... See more

Company replied

Rated 5 out of 5 stars

My partner and I had a great experience working with Chancellors. Charlie Bishop was professional, friendly, and very helpful throughout the entire process of getting our new flat. He took the tim... See more

Company replied

Rated 5 out of 5 stars

Cormac has a friendly professional and polite personality. He puts his clients at ease and radiates professionalism. He helped me enormously sail through the whole selling process. He made himself... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 11 West Way Place, Botley, OX2 9TJ, UK, Oxford, United Kingdom

  • 01865 724446

4.9

Excellent

TrustScore 5 out of 5

557 reviews

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4.9

All reviews

(557)

1,727 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m very happy with Chancellors

I’m very happy with Chancellors, as their service was excellent. i was in contact with Hannah Patterson Davey in Witney and Charlie Bishop in Botley. They were very professional, and helped me find the perfect house to rent quickly and easily. I truly appreciate their support and highly recommend them to anyone looking for a place to rent.

July 2, 2025
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Reply from Chancellors - Botley

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Ethan professionally explained all…

Ethan professionally explained all details about the property during viewing and he addressed all the questions we raised. He is honest est and trustable as he says no about what he does not know.

June 27, 2025
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Reply from Chancellors - Botley

We're happy to hear that the property details were professionally explained and all your questions were addressed. We appreciate your positive feedback and thank you for sharing your experience.

Rated 5 out of 5 stars

Long and challenging sale made more bearable!

Our house selling process started in Dec 22 and finally completed in May 25!
Unfortunately there were lots of hiccups along the way, but Chancellors dealt with all the challenges thrown at them efficiently and kept me fully updated on all developments.
They helped make a very stressful experience more bearable!

May 16, 2025
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Reply from Chancellors - Botley

Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

Excellent selling experience

Explained process thoroughly, proactive and gave confidence.

June 16, 2025
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Reply from Chancellors - Botley

Hi Jeremy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Great service

Great, professional service. We rented a house in Oxford and they handled everything from start to finish really well. Big thanks to Leilana and Charlie.

May 13, 2025
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Reply from Chancellors - Botley

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Good service

Ethan, in West Way branch, was always helpful and performed professionally.

June 10, 2025
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Reply from Chancellors - Botley

Thank you Daisy for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

Don’t miss your Chancellors!

Ethan was very communicative and patient, good humoured and informative during the viewing.

May 15, 2025
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Reply from Chancellors - Botley

Thank you Bob for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

I would like to express how relaxed and…

I would like to express how relaxed and happy Daisy C. made me feel during the process of changing tenants. Daisy always answered our questions and gave us the peace of mind we needed when entrusting our property to an agency. Daisy is highly professional yet approachable.

April 28, 2025
Unprompted review
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Reply from Chancellors - Botley

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Everyone has been Vey efficient and…

Everyone has been Vey efficient and professional

April 25, 2025
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Reply from Chancellors - Botley

Thank you for giving our Chancellors - Botley Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

Rated 5 out of 5 stars

chancellors oxford

Charlie has been absolutely great from the start, very professional, friendly and efficient service and advise.

March 21, 2025
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Reply from Chancellors - Botley

We're so glad to hear you had a positive experience with Charlie. We strive to provide excellent service and appreciate your kind words. We'll be sure to pass your feedback along to Charlie.

Rated 5 out of 5 stars

Chancellors are highly professional Estate Agents.

Chancellors Estate Agents fronted by Ethan, have been the most professional that I have dealt with. They have guided me impressively through what might have been a stressful process without their excellent advice.

March 18, 2025
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Reply from Chancellors - Botley

Thank you, R Ferguson, for your kind words! We're thrilled to hear that Ethan and our team could make your experience smooth and stress-free. Your satisfaction is our priority, and we appreciate your trust in Chancellors - Botley Estate Agents. If you need any further assistance, feel free to reach out!

Rated 5 out of 5 stars

Professional and efficient

Professional and efficient

February 6, 2025
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Reply from Chancellors - Botley

Thank you James for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

A huge thank you to Ethan and Chancellors

We have been liaising with Ethan very often in the last 4 months trying to navigate the housing market. Ethan has excellent communication skills and he has always been helpful, honest and considerate. It's great that we had an advisor to guide us through.

February 10, 2025
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Reply from Chancellors - Botley

Thank you so much for your kind words, TI! We're thrilled to hear that Ethan has been able to assist you effectively in navigating the housing market. Excellent communication is key, and we're glad he was able to provide you with the guidance and support you needed. If you have any more questions or need further assistance, don't hesitate to reach out!

Rated 1 out of 5 stars

No urgency to fix property issues

As a tenant, Chancellors keeps disappointing me with their lack of urgency when related to property issues. Their Property Management team lacks organisation and care! I understand some landloards are trickier than others but every request is a battle! We lived with spreading mold on our W/C and a leak on our living room ceiling from the en-suite for months before they actioned anything. If you’re a tenant, think twice before signing a tenancy as you will be placed in situation where you are waiting for weeks/ months for repairs. If you’re a landlord, also consider how well they will maintain your property for you!

January 30, 2025
Unprompted review
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Reply from Chancellors - Botley

Hello, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

Rated 5 out of 5 stars

Excellent support ! Thank you Daisy!

Daisy has been helping is manage our property. She is very kind always attentive and very responsive. She is very responsible and makes the management of the property very easy. It has been an absolute pleasure working with her. She has helped with resolving sometimes very difficult issues ensuring that my tenants are happy. Thank you for a very amazing performance!

January 31, 2025
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Reply from Chancellors - Botley

Thank you so much for your wonderful review, Mev! We're thrilled to hear that Daisy has made your property management experience so positive. Her dedication to both landlords and tenants is truly appreciated. We're grateful for your trust in us and look forward to continuing to assist you!

Rated 5 out of 5 stars

Very friendly and professional agent

Very friendly and professional agent. Transparent and helpful during the viewing and application process.

January 22, 2025
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Reply from Chancellors - Botley

Thank you for leaving us this great review Mr, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 3 out of 5 stars

Disappointed

Tom Houlihan offered us an excellent service when we went to view a house. Tom was patient, kind and generous enough to share his knowledge. Tom’s fantastic work was special to us considering that his colleague, Cormac Thomas-Hale, had confirmed the viewing of the house via email but did not show up to our viewing and did not let us know in advance. Tom Houlihan was already at the property showing it to others, but seeing our family had travelled already there at a great expense for us he gave us ten minutes to see the property and answered our questions, for which we remain grateful. Disappointingly, neither of them followed up on our viewing, and so far no one at Chancellors has responded to our new requests to see other properties recently added. From this experience, it seems that Chancellors has a very disorganised team that do not prioritise communication and satisfaction with customers.

January 3, 2025
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Reply from Chancellors - Botley

Hi Dr, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Tom was always cheerful and friendly

Tom was always cheerful and friendly. He put up with my impatience at receiving voicemails which never said what the main message was , leaving me to ring him back again and again as the office was very busy. He was very patient and encouraging when things dragged, which they did but through no fault of his. Happy days, Claire Sparrow

January 3, 2025
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Reply from Chancellors - Botley

We appreciate your kind words about Tom. It sounds like he went above and beyond to provide excellent service, even when faced with challenging situations. We're glad you found him to be patient and encouraging.

Rated 5 out of 5 stars

Very helpful and efficient with…

Very helpful and efficient with everything, not been an easy time, but they have simplified the whole process for me. All of the staff at chancellors and specifically Toby have been super helpful in getting me into a new apartment. Would recommend them everytime. Happy Christmas

December 24, 2024
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Reply from Chancellors - Botley

Thank you so much for your wonderful review, Paul! We're thrilled to hear that Toby and the team made your experience smoother during this challenging time. Your recommendation means the world to us! Wishing you all the best in your new apartment!

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