Chancellors - Botley Reviews 

557
TrustScore 5 out of 5

4.9

11 West Way Place, Botley, OX2 9TJ, UK Oxford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I found Chancellors Botley and their agent Charlie to be so supportive and helpful in finding my new apartment. This is always such a nerve wrecking situation and Charlie made me feel completely at ea... See more

Company replied

Rated 5 out of 5 stars

Ethan was kind, on time and considerate. Did not do all the "this house has a secret offer we can't tell you about so offer at the marked value thing" that so many other estate agents did trying to pr... See more

Company replied

Rated 5 out of 5 stars

My partner and I had a great experience working with Chancellors. Charlie Bishop was professional, friendly, and very helpful throughout the entire process of getting our new flat. He took the tim... See more

Company replied

Rated 5 out of 5 stars

Cormac has a friendly professional and polite personality. He puts his clients at ease and radiates professionalism. He helped me enormously sail through the whole selling process. He made himself... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 11 West Way Place, Botley, OX2 9TJ, UK, Oxford, United Kingdom

  • 01865 724446

4.9

Excellent

TrustScore 5 out of 5

557 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(557)

1,721 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice

Very nice, helpful and thorough!

March 9, 2026
Chancellors - Botley logo

Reply from Chancellors - Botley

We're so happy to hear that you found our team to be helpful and thorough. Thank you for your positive feedback!

Rated 5 out of 5 stars

Just wanted to say a huge thank you to Anthony Bell

Just wanted to say a huge thank you to the Sales Director, Anthony Bell, and his sales team for providing an exceptional level of service and expertise throughout the sales process from excellent and honest advice at the market appraisal, tremendous negotiation skills and lastly a proactive approach in liaising with all parties throughout the conveyancing process. We would recommend to anybody wanting an honest and transparent service.

February 10, 2026
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for this great review. We are so glad to hear that you received an exceptional level of service and expertise from our sales team. We will be sure to pass along your kind words.

Rated 5 out of 5 stars

Property sold with the excellent and professional help of Chancellors Botley

Property sold with the excellent help of Anthony, Ethan and all the team at Chancellors Botley. With their input on how to show off the best features for sale, advice and knowledge on marketing through to completion the team kept us informed all along the process.

February 5, 2026
Chancellors - Botley logo

Reply from Chancellors - Botley

We appreciate you taking the time to leave us this wonderful review. We are so glad to hear that you value our team's advice, knowledge, and support throughout the sales process.

Rated 5 out of 5 stars

Could not recommend Anthony and the…

Could not recommend Anthony and the whole of Sales Team, very helpful and always happy to help

November 3, 2025
Unprompted review
Chancellors - Botley logo

Reply from Chancellors - Botley

We're happy to hear that the sales team was so helpful. We appreciate you taking the time to leave us this great feedback!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Excellent viewing experience

We had a very positive experience with Ethan during our property viewing. He was kind, professional, and very approachable throughout the appointment. Ethan took the time to answer all of our questions clearly and offered helpful, knowledgeable advice, which made the whole process feel relaxed and well-informed.

Thank you, Ethan, for such a pleasant and professional viewing experience. Highly recommended.

January 30, 2026
Chancellors - Botley logo

Reply from Chancellors - Botley

We appreciate you taking the time to share your positive viewing experience. We're happy to hear that you found the appointment helpful and informative. We will be sure to share your kind words with the team.

Rated 5 out of 5 stars

Professional and helpful

Daisy was very helpful and made the whole process easy and stress free.

January 15, 2026
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Very helpful people

Very helpful people. Still looking for a house, but Chancellors are keeping me in the loop

January 16, 2026
Chancellors - Botley logo

Reply from Chancellors - Botley

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Good viewing experience

Was shown a property in Botley and agent (Jessica) was very accomodating and polite, with good knowledge of the property. Experience was professional without feeling too sales pitched, and felt I was given enough time to properly view the property.

December 13, 2025
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

A great agent, you won’t be disappointed!

Throughout my home selling process, Chante Gibson and the rest of the team in Botley were incredibly communicative and knowledgeable about the local market. Chante promptly answered calls and emails, keeping me informed about every development. Her ability to clearly explain contract details was invaluable.
Chante stood out with her personalised approach and she took the time to understand my wishes and has been there for me throughout my selling process.
I cannot recommend Chante and the team at Chancellors Botley enough and if you are looking for a great agent, you won’t be disappointed !

December 10, 2025
Unprompted review
Chancellors - Botley logo

Reply from Chancellors - Botley

We're happy to hear that the team provided such clear communication and valuable expertise during your home selling process. We appreciate your kind words regarding the personalized approach. Thank you for recommending us!

Rated 4 out of 5 stars

Quick response

Quick response, polite stuff, but a lot of paperwork to prove your eligibility to rent.

November 25, 2025
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

Thankyou so much for being a big part…

Thankyou so much for being a big part of your team in selling my property.
I found you so friendly and informative to both myself and my buyers, well done.
Gratefully yours

November 10, 2025
Unprompted review
Chancellors - Botley logo

Reply from Chancellors - Botley

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Chancellors Sales Team - Jessica Atkinson

I just wanted to highlight an extremely positive experience I had with the Chancellors Sales team. Jessica called me last week to let me know about an early viewing for a property. Within minutes she'd established a convenient time and organised the viewing. This demonstrates a good understanding of my requirements as a buyer and I think Jessica went above and beyond by taking the time to notify me of the opportunity. Thank you!

November 11, 2025
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Jesica thanks for your help for viewing…propriety viewing

Jesica thanks for your help for viewing another day .you was very help full every time we meet you in the property.⭐️⭐️⭐️⭐️⭐️

October 18, 2025
Unprompted review
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 4 out of 5 stars

Ethan Hylton at Chancellors Botley Sales

Ethan Hylton was our assigned sales negotiator. He showed us two properties in Botley. He was polite, very cheerful, prompt with communication. Though we didn't proceed with the properties, we want to thank Ethan for his time.

October 14, 2025
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

Special praise for Chancellors agent Ethan

Ethan was kind, on time and considerate. Did not do all the "this house has a secret offer we can't tell you about so offer at the marked value thing" that so many other estate agents did trying to pressure us to bid higher or faster. He was honest, open, accommodating and good at his job. Took us to see 4 properties all over Botley/Cumnor/Binsey. Very understanding and honest agent.

August 28, 2025
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Highly recommened

Ethan was extremely helpful and made us feel very welcome. He answered all the questions we had and anything he didn't know he got back to us right away after the viewing. I would highly recommend Ethan to anyone who is new to their property search in the Botley area.

August 13, 2025
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Excellent service!

We had an absolutely amazing experience viewing with Ethan at Chancellors! he is a very energetic and upbeat person. He made our viewing experience very memorable and we would definitely view with him again!

August 13, 2025
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Really helpful team members

Really helpful team members. I personally dealt with Ethan but all the team members I spoke to at Botley were happy to help. Ethan was open and honest about properties and never tried to sway my view throughout the house search process.

July 23, 2025
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 4 out of 5 stars

A mixed bag

We've been dealing with Charlie who has been fantastic - very friendly, helpful and supportive.
When we wanted to put in an offer, we had to complete a long and detailed form- much more so than with other agents. We found it confusing especially the section on when we'd be committed to paying the holding deposit. We made a couple of mistakes on the form, but Charlie gave us the benefit of the doubt and made sure that we had the chance to correct them without it impacting our chance of getting an offer accepted.
To book a house viewing, we went in person to the Botley branch. I'd thoroughly recommend this, since we had issues with trying to get hold of and book in with other chancellors branches via phone (East Oxford and Headington were bad for this).
The other negative is that when we were completing our property passport through the lettings hub, at every opportunity we were pushed to buy various other products- insurance, removals services, premium referencing, etc. The tone often read as almost threatening when we opted not to buy them. I don't know how this compares to other local agents.

July 21, 2025
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for your kind words about Charlie – we’re so glad he made the process easier for you. We also appreciate your honest feedback about the form and the Lettings Hub experience. We’re always looking to improve and your insights help us do just that.

Rated 5 out of 5 stars

We are purchasing a property

We are purchasing a property advertised by Chancellors. We have been dealing with Ethan, he has been informative, friendly and professional.
He helped to arrange a 2nd viewing with short notice. We are happy with the service they are providing so far.

July 21, 2025
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look