Chancellors - Bracknell Reviews 

Amy at Chancellors Bracknell
always sorts out the bits and pieces I tend to overlook.
Which keeps me as a landlord on the straight & narrow

Poppy O'Reilly was very responsive to my question and provided helpful information promptly. Thank you!
Nicole.

I’ve been working with Shana for some time now as an owner of a block of flats, and she’s genuinely a pleasure to deal with. Her attention to detail is exceptional, and she consistently goes above and beyond in her role. Shana is always proactive, responsive, and nothing is ever too much trouble for her.

Frankly, I believe if she isn’t promoted soon, she’ll be snapped up elsewhere, she’s simply that good. Shana is exactly the sort of person you want representing your branch. It’s rare to come across someone so dedicated and professional. Thank you for all your help with my tenants!

I contacted the company regarding a statement of our account.
My request was dealt with by Libby Scott, who e.mailed the statement through about an hour later
Simply outstanding service, this is true customer service, and how it used to be, and should be.
Outstanding !!!

Chelsey was exceptional with their communication in regards to ongoing works at the property and making sure we were happy with everything that was happening.

Amy was very good and communicated very well

Very efficient and good communication

Leah is an absolute credit to the team. She is efficient and quick to understand issues and deal with them efficiently and swiftly whilst maintaining friendly professionalism at all times. I had a stressful six month Tenancy made easier by her knowledgeable expertise. A joy to deal with. Rossi Williams

After a year of my daughter not having contact with her landlord, through Chancellors, Shana arrived in the department. She picked up the ball and ran with it! We had contact with the landlord and works that needed doing were arranged! Shana is an amazing, efficient young lady and I would recommend her to anyone to 'Get the job done!' Thank you :)

Rented a small house through Chancellors in Bracknell. The place was a bit run down and things kept breaking. Chancellors always sided with the landlord and said we had caused the breakages and it was not wear and tear, which is totally unfair and dishonest. They also appear to have repeated issues with getting our rent money to the landlord, who phoned our (his) landline a few times to ask why we hadn't paid, while it was Chancellors holding up the process. I am now using another big name agent and having a 5-star experience in my new rental.

Mr Will Voyce was very helpful,understanding ,supportive and respectful. What impressed me most is that he immediately responded to our request and started dealing with our concerns. He followed up on problem with emails and phone calls and kept us updated.

Olivia Brown is always professional, helpful and prompt in helping resolve my tenants issues.

Fantastic service from start to finish – professional, responsive, and always helpful. The team made the whole process smooth and stress-free. Excellent communication and support throughout. Highly recommend!

I was struggling with the on line portal. I contacted Chelsey Mitchell my property manager a she provided the information required immediately. And answered other questions queries quickly and efficiently. Thankyou Chelsey !

Steven Morris, Senior Property Manager from the Oxon Property Management Bracknell branch at Chancellors, has been outstanding in handling maintenance issues at my property. His commitment and full availability throughout the process were truly appreciated. He consistently provided clear explanations, liaised efficiently with contractors, and showed great patience with all my queries. Always respectful, polite, and solution-focused — ten out of ten service!

I would give zero stars if possible. Chancellors in Bracknell managed a property we were renting out, but also tried to sell the house before that. They lured us in with an absurd "market value" and after dropping down by a staggering £100k, they wanted to drop further to get the sale - we of course pulled it from the market. They are the most incompetent company I have ever worked with. We paid a fortune for the management, but often had to find contractors ourselves and did at least 40-50% of the management ourselves. Our invoices were always wrong and had to be re-issued, it was a nightmare. After we managed to get rid of them, they continued to call repeatedly asking if we wanted to sell or rent out the property. At first I politely told them to never contact me again, but they couldn't even get that right. I'm pretty sure I threatened legal action in our final call and that seems to have done the trick.

It was dealt with early and dealt with expeditiously. In previous years it has been rather late by other members of staff at HQ. That led to a lack of time to discuss options with my son.

Great experience with Betsy managing the property we rent. Always responsive, professional, and easy to deal with.

Shana at Chancellors Thameside Property Management has been very quick to respond in communicating with us and getting any works carried out promptly. Would highly recommend Chancellors as a letting agent. Only criticism I have of my experience with the company is that their portal is a little clunky.

The support we have received during our tenancy with Chancellors has been exceptional.
Franki Deacon (our property manager) has always been prompt at responding to any queries or concerns, and provided clear and concise communication at all times.
She has ensured that any maintenance issues have been dealt with swiftly and to a high standard,whilst being flexible around our work and family commitments.