Chancellors - Bracknell Reviews 

1,532
TrustScore 4.5 out of 5

4.7

Bond Way, RG12 1NY Bracknell, England, GB


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Rated 5 out of 5 stars

We have been letting our old family home of 87 years with Chancellors (formerly Russell Baldwin & Bright) in Hay on Wye for 26 years! New tenants have just moved in and the entire process was very... See more

Company replied

Rated 5 out of 5 stars

I am writing to thank Mr. Dylan Webb, the Senior Lettings Negotiator of Chancellors in Bracknell. Dylan provided excellent, timely service, under the supervision of his senior, Ms Georgia Co... See more

Company replied

Rated 5 out of 5 stars

I've worked with Will Voyce for some time now helping me with my rental property. I find Will extremely professional, very helpful and always does his best to forward any information that I requir... See more

Company replied

Rated 5 out of 5 stars

We have used Chancellors as estate agent to let a property for us for about 4 years. Our main contacts have been Georgia Collingwood as property manager and Liberty Noke. Both have kept us well info... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • Bond Way, RG12 1NY, Bracknell, England, United Kingdom

  • 01344 408000

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,532)

1,729 reviews in the last 12 months

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Rated 5 out of 5 stars

Liberty is amazing

Liberty is amazing. She was always quick to respond, patient with our questions, and went above an beyond to assist us. We truly appreciated her professionalism and friendly attitude. :)

June 13, 2025
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Reply from Chancellors - Bracknell

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

good service and fast response

We have received good service and fast response from both on site staff and property management office especially Mr. Liberty Noke who has followed up our request in a fast and a responsible manner. We thank you very much to him.

June 11, 2025
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Reply from Chancellors - Bracknell

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Very professional and helpful agent Amy Jones

Very professional and helpful agent. The tenancy contract process was smooth and efficient. Highly recommended!”Amy Jones

June 11, 2025
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Reply from Chancellors - Bracknell

Hi Georgian, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Liberty has been a great help

Liberty has been very helpful and consistent. She made sure the issue we raised was dealt with, and checked up on us often. We really appreciate the help, thank you.

June 11, 2025
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Reply from Chancellors - Bracknell

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

I have been very impressed with the…

I have been very impressed with the ability of my property manager, Amy Jones, to negotiate my new lease agreement. Her responses are always timely and professional, which I am very grateful for.

June 10, 2025
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Reply from Chancellors - Bracknell

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Chelsey Mitchell followed up on a…

Chelsey Mitchell followed up on a maintenance issue regularly and promptly, ensuring that the process was moving forward while acting as an intermediary.

June 9, 2025
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Reply from Chancellors - Bracknell

We're happy to hear that the maintenance issue was handled so well. We appreciate you acknowledging the prompt follow-up and communication throughout the process.

Rated 5 out of 5 stars

Good Experience

I rented my flat for over three years and the tenancy management was handled by Chancellors. They always kept me up to date and when I terminated the tenancy everything was extremelly smooth.

They are always polite, give you enough notice when prospective tenants want to view the property, and support you with the paperwork when doing the check out. Special thanks to the guys from the Wycombe branch and to Shana from Bracknell, who made everything really easy. We didn't have any problems and our landlord was really reasonable, but the people from Chancellors did a great job regardless.

June 5, 2025
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Reply from Chancellors - Bracknell

Thank you Alberto for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Reliable, professional and Efficient Service Throughout Tenancy

I’ve had a great experience with this estate agency. They’ve been consistently helpful, responsive, and professional in dealing with any issues that came up during my tenancy. I really appreciate the way they handled everything efficiently and made the process as smooth as possible.
A special thank you to Maisy as She went above and beyond to make sure my concerns were sorted quickly and kept me updated.
I would not hesitate to recommend this agency to others seeking reliable and considerate property management.

June 4, 2025
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Reply from Chancellors - Bracknell

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Monica Lee showed great professionalism…

Monica Lee showed great professionalism in dealing with my broken down immersion heater element and timer. Initially I was given a quite expensive price for replacement for both items and I asked Monica to get me cheaper quotes and she quite quickly found me a very competitive price for both items. I am well impressed. Keep up the good work Monica!

June 4, 2025
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Reply from Chancellors - Bracknell

Thank you Mohammad for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Excellent service - thank you !!

We recently renewed our tenancy contract and Isabelle Wain was the person from Chancellors that was involved with the property.
From start to finish the process was extremely straightforward and simple whether communication was by email or phone call.
Thank you Isabelle for your time and dedication.It made such a difference to us.

May 23, 2025
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Reply from Chancellors - Bracknell

Thank you Lynette for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Amy - Central Office

Amy has been very helpful and prompt with any issues and services required.

May 29, 2025
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Reply from Chancellors - Bracknell

Thank you Lydia for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Monica Lee was extremely helpful in boiler repair

Monica Lee was able to get our hot water back after pushing the landlord to send contractors. Without Monica's determination, we probably would still be without hot water. Thank you Monica for all your help in getting the boiler fixed so quickly and for being so kind.

May 27, 2025
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Reply from Chancellors - Bracknell

Thank you, Farhana-Sabih Mangat! We're thrilled to hear about your positive experience with Monica. Her dedication to ensuring our clients are taken care of is truly commendable. If you need any further assistance, don't hesitate to reach out!

Rated 5 out of 5 stars

Good and prompt response to my request…

Good and prompt response to my request for adding a parking permit. Staff are helpful.

May 19, 2025
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Reply from Chancellors - Bracknell

Thank you for giving our Chancellors - Bracknell Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

Rated 1 out of 5 stars

Chancellor – Property Management Experience with Lauren Betts and Jason

We’ve been with Chancellor for nearly two years, and it has been the worst rental experience we’ve had. Initially, Lauren Betts seemed professional and helpful, but this changed when we discussed a key requirement over the phone. She assured us it would be fine, but later denied the conversation entirely. With nothing in writing, we were left in a very unfair position.

Our earlier dealings with another agent, Jason, were even worse. His behaviour felt discriminatory and dismissive. He routinely ignored our concerns and treated us with a clear lack of respect.

We strongly advise others to avoid this agency and keep everything in writing.

May 23, 2025
Unprompted review
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Reply from Chancellors - Bracknell

Thank you for bringing this to our attention Mymuna, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.

Rated 5 out of 5 stars

Great experience

With the help by Liberty and team, we have a lovely stay in Winchester House and a smooth check-in/out process.

May 23, 2025
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Reply from Chancellors - Bracknell

Thank you Lam for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

gave me a quick response

The property manager gave me a quick response on my request and follow up the whole process.

May 20, 2025
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Reply from Chancellors - Bracknell

Thank you Stanley for giving our Chancellors - Bracknell Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

Rated 5 out of 5 stars

Great Experience

Isabelle Wain has been our point of contact. She is great, always polite and patient. My husband and I have had great experience with her.

May 22, 2025
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Reply from Chancellors - Bracknell

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Great Customer Experience

From Viewing - to Check in and post check out, Chancellors provided a great experience during our tenancy. Thanks you to Team Chancellors for all the help and support provided, much appreciated!

May 21, 2025
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Reply from Chancellors - Bracknell

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Proactive, Responsive and Professional

This year, my experience with Chancellors has been nothing short of exceptional. I’ve been privileged to work with Hollie Callaghan, an outstanding property manager whose professionalism and efficiency are truly remarkable. Tenant concerns are addressed with impressive speed, and what sets Hollie apart is her commitment to keeping me informed at every step with timely, detailed updates. Effective communication is the cornerstone of property management, and Chancellors exemplifies this with their stellar 5-star service.

May 15, 2025
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Reply from Chancellors - Bracknell

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Good service

Kleys was very helpful and efficient. A big thank you

May 13, 2025
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Reply from Chancellors - Bracknell

Thank you for leaving us this great review Lisa, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

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