Saffron has been super helpful and honestly is one of the few who does reply emails and follow up promptly with calls when I do reach out to chancellors and it doesn’t go unnoticed. I do see a cle... See more
Company replied
Building 1, Meadows Business Park, GU17 9AB Blackwater, England, GB
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Saffron has been super helpful and honestly is one of the few who does reply emails and follow up promptly with calls when I do reach out to chancellors and it doesn’t go unnoticed. I do see a cle... See more
Company replied
I am a landlord with Chancellor's fully managed tenancy service. Lauren Walker manages my property and provides exceptional service, always proactively taking care of any issues and going the extra mi... See more
Company replied
Lauren Clancy in Bracknell really helped to resolve the issue of arranging a plumber to come and solve a leak issue at my property. She managed to clarify the new process supporting Dana, property m... See more
Company replied
Efficient service from the admin team - I was contacted within agreed time frame, informed of what was required and then was provided with support to ensure that all the detail required was completed... See more
Company replied
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
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Building 1, Meadows Business Park, GU17 9AB, Blackwater, England, United Kingdom
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Great service very efficient and good communication.
Thanks!

Reply from Chancellors - Central Admin Team
I have had my property managed by Chancellors for several years. There have certainly been some ups and downs. However, most recently, my main point of contact has been Fiona Shkreli.
She has proven that she can deal with, find solutions for and resolve any issue that has arisen. She is helpful, polite and insightful. We are happy in the knowledge that our property is being looked after in this way.
Thank you Fiona! Keep up the good work.

Reply from Chancellors - Central Admin Team
Excellent service and prompt responses. Professional and courteous

Reply from Chancellors - Central Admin Team
Rebecca Fields MARLA is very professional in her approach and ensures all information is provided and understood. Her support is greatly appreciated

Reply from Chancellors - Central Admin Team
Liberty provided efficient support regarding a mid-tenancy review. Thanks.

Reply from Chancellors - Central Admin Team
Ellie came for the photography of our house and she was really great. We were informed ahead of time about it..so we had time to get ready.
Kayleigh organised the brochure of sale property for chancellor. We are happy with her service

Reply from Chancellors - Central Admin Team
Jenny Webb has helped no end in assisting with my launch to market.
It was important to me that the finer details were in hand when preparing the listing and over this period Jenny has been proactive, responsive and communicative end to end, making sure I was entirely happy and ready to go!
Jenny, you’re a credit to the Chancellors Group - 5* and more - Thank you Jenny! 😊

Reply from Chancellors - Central Admin Team
Lauren Clancy in Bracknell really helped to resolve the issue of arranging a plumber to come and solve a leak issue at my property. She managed to clarify the new process supporting Dana, property manager, which was causing me slight confusion.
I would suggest Chancellors does need to work out a way that payment can be covered by credit card. Overall Lauren was keen to help and it was really appreciated.

Reply from Chancellors - Central Admin Team
I am a landlord with Chancellor's fully managed tenancy service. Lauren Walker manages my property and provides exceptional service, always proactively taking care of any issues and going the extra mile chasing down and resolving things that arise. I am always grateful when Lauren is on the case as I know things will be resolved as quickly as possible without fuss. Really brilliant, thank you Lauren

Reply from Chancellors - Central Admin Team
Rebecca Fields was very knowledgeable and extremely helpful. Keep up the good work

Reply from Chancellors - Central Admin Team
Staff kept me informed at all stages, were very friendly, informative and professional.

Reply from Chancellors - Central Admin Team
Louise was an absolute star managing difficulties we ran into with great enthusiasm and professionalism. I felt in save hands and apreciate all her efforts.

Reply from Chancellors - Central Admin Team
From a landlords perspective when a problem occured at my property, Liliana Cristiano and team were able to find an excellent solution in a quick and orderly fashion.
Both myself as the landlord, as well as my tenant are very pleased with the outcome.

Reply from Chancellors - Central Admin Team

Reply from Chancellors - Central Admin Team
the staff at Bracknell office were most helpful but felt let down by Kashan not attend my home when we had agreed a time. thanks for staff at Bracknell for sort the issue and i had Rakesh come over almost on time on friday to start my contract for Sale and mktg. with Chancellors Slough. thanks to you and Amy and Charlie and Paul. kind regards ms. kaur.

Reply from Chancellors - Central Admin Team
Kayleigh-Anne was very helpful, polite and was very responsive to our queries.

Reply from Chancellors - Central Admin Team
Customer service was very patient and helped me out a lot!

Reply from Chancellors - Central Admin Team
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