All staff in the Hay office have been charming, helpful, encouraging. Nothing is too much trouble, for example, arranging a second viewing. I've been very impressed by the joined-up service of mortgag... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
All staff in the Hay office have been charming, helpful, encouraging. Nothing is too much trouble, for example, arranging a second viewing. I've been very impressed by the joined-up service of mortgag... See more
Company replied
Excellent service offered by Jane & the team at the Hay on Wye office when selling a house. Regular updates were given for all aspects of the house sale & it was useful to have access to the online po... See more
Company replied
On meeting Jane she was extremely friendly, helpful and informative. Throughout the whole rental application process Jane has been there every step of the way. On occasions I was very worried and st... See more
Company replied
I am not local to my property and chancellors handled everything for me, they made, what could of been a very stressful situation, ran extremely smoothly. They found us tenants within a day or two. Ou... See more
Company replied
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Written by the company
16a Castle Street, HR3 5DF, Hay-On-Wye, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a great tour of the property and replied to all of my emails swiftly and gave all the information I needed.

Reply from Chancellors - Hay on Wye
Great service. Clear with assessments. Polite but honest with her opinions. Over and above what was expected.

Reply from Chancellors - Hay on Wye
Jane and Lili went out of their way to be friendly and helpful.

Reply from Chancellors - Hay on Wye
Very helpfully accommodated a viewing at relatively short notice. Well informed and friendly.

Reply from Chancellors - Hay on Wye
Chancellors made the process easy. would highly recommend.

Reply from Chancellors - Hay on Wye
Quick to respond to phone messages and emails. Proactive and efficient in arranging viewings of properties.
Maria was fantastic! Without her my transaction would never have completed, she works hard and always works to help the process. Even through some pretty stressful moments she was supportive, cheerful and totally brilliant. Thank you for helping me get over the line. I have only given 4 stars because I find phone calls from Bracknell from people who don't know what is really going on unhelpful. I also really did not think charging £80 for id checks is acceptable. I would happily give Chancellors my business if I ever decide to move again. Thank you
As this was my first experience of viewing a property, I was dreading it.
But meeting Lilly really made me feel that my anxiety was for nothing
She was very polite, thorough with the information she had to give, but most importantly she made me feel totally at ease…
I can’t recommend her highly enough.
It was nice meeting Lilimoses for the first time and the viewing was okay.
Lili is fantastic. Warm, personable, helpful and efficient. She showed us two properties, and the second one was perfect. We had been struggling for months to find a suitable place to rent, and we had less than good experiences with other estate agents. Once we met Lili everything fell into place like a dream. Thankyou Lili and Chancellors for meeting our requirement so fully and easefully
Jane has been very professional in helping myself with my property, I was recommended by one of my friends about Jane and my friend was correct, I would recommend Jane to other clients.
Very accommodating to arrange viewings at short notice and also to meet us earlier . Very pleasant and forthcoming with information.
Jane is a very professional and experienced person in her work.
My daughter and I were quite particular about who we rented our property too as we had spent a lot of time and money renovating it.
We would recommend Chancellors as a letting agent.
Jane is very professional and efficient. Her communication is excellent, and she responds quickly to emails and messages. She is also not the kind of estate agent who makes you feel like they are doing you a favour - as so many seem to be these days.
Nothing is two much trouble for Chris . Does not push willing to help
Good service by Chancellors, Chris arranged the viewing of the property, answered my queries, was pleasant and professional, all round good experience
Really pleased with Chancellors and Jane in particular. She is a great communicator and found a new tenant very quickly. She guided us through the legalities and went the extra mile including finding a deep clean company at short notice. Highly recommended. Thanks, your involvement is greatly appreciated.
If you're on the hunt for a estate agent who truly goes above and beyond, look no further than Jane Carter at Chancellors Estate Agency in Hay-on-Wye. Working with Jane has been an absolute game-changer for us, and we couldn't be more thrilled with the results.
From the moment we spoken over the phone with Chancellors, Jane's professionalism and expertise shone through. She possesses an unparalleled ability to navigate the trickiest and most complex deals with ease. We found ourselves involved in some of the toughest negotiations and longest processes imaginable, but Jane was there every step of the way, guiding us with her incredible skill and dedication.
What truly sets Jane apart is her unwavering commitment to her clients. She took the time to understand our needs and preferences, and she worked tirelessly to ensure that every aspect of our deal was handled seamlessly. Her attention to detail is impeccable, and her ability to streamline the process is nothing short of remarkable.
Without Jane's expertise and guidance, we simply wouldn't have been able to secure the amazing deals that we did. Her knowledge of the market is unparalleled, and her negotiation skills are second to none. She fought tirelessly on our behalf, ensuring that we got the best possible outcome.
In addition to her professional prowess, Jane is also an absolute pleasure to work with. Her warmth and friendliness put us at ease from the very beginning, and we always felt like we were in the best possible hands!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.