Chancellors - Hay on Wye Reviews 

299
TrustScore 5 out of 5

4.8

16a Castle Street, HR3 5DF Hay-On-Wye, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

All staff in the Hay office have been charming, helpful, encouraging. Nothing is too much trouble, for example, arranging a second viewing. I've been very impressed by the joined-up service of mortgag... See more

Company replied

Rated 5 out of 5 stars

Excellent service offered by Jane & the team at the Hay on Wye office when selling a house. Regular updates were given for all aspects of the house sale & it was useful to have access to the online po... See more

Company replied

Rated 5 out of 5 stars

On meeting Jane she was extremely friendly, helpful and informative. Throughout the whole rental application process Jane has been there every step of the way. On occasions I was very worried and st... See more

Company replied

Rated 5 out of 5 stars

I am not local to my property and chancellors handled everything for me, they made, what could of been a very stressful situation, ran extremely smoothly. They found us tenants within a day or two. Ou... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 16a Castle Street, HR3 5DF, Hay-On-Wye, United Kingdom

  • 01497 821222

4.8

Excellent

TrustScore 5 out of 5

299 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(299)

1,573 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Clear with assessments. Polite but honest with her opinions. Over and above what was expected.

June 28, 2024
Chancellors - Hay on Wye logo

Reply from Chancellors - Hay on Wye

Thanks so much for sharing your experience with us.

Rated 4 out of 5 stars

Jane and Lili went out of their way to…

Jane and Lili went out of their way to be friendly and helpful.

June 21, 2024
Chancellors - Hay on Wye logo

Reply from Chancellors - Hay on Wye

Thank you for leaving us this great review, It would mean a lot to the Hay on Wye team, Jane and Lili if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto them. Many thanks

Rated 5 out of 5 stars

Very helpful

Very helpfully accommodated a viewing at relatively short notice. Well informed and friendly.

June 15, 2024
Chancellors - Hay on Wye logo

Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Chancellors made the process easy

Chancellors made the process easy. would highly recommend.

June 7, 2024
Chancellors - Hay on Wye logo

Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 4 out of 5 stars

Maria was fantastic

Maria was fantastic! Without her my transaction would never have completed, she works hard and always works to help the process. Even through some pretty stressful moments she was supportive, cheerful and totally brilliant. Thank you for helping me get over the line. I have only given 4 stars because I find phone calls from Bracknell from people who don't know what is really going on unhelpful. I also really did not think charging £80 for id checks is acceptable. I would happily give Chancellors my business if I ever decide to move again. Thank you

May 3, 2024
Rated 5 out of 5 stars

Peace Lilly

As this was my first experience of viewing a property, I was dreading it.
But meeting Lilly really made me feel that my anxiety was for nothing
She was very polite, thorough with the information she had to give, but most importantly she made me feel totally at ease…
I can’t recommend her highly enough.

May 1, 2024
Rated 5 out of 5 stars

Lili is fantastic

Lili is fantastic. Warm, personable, helpful and efficient. She showed us two properties, and the second one was perfect. We had been struggling for months to find a suitable place to rent, and we had less than good experiences with other estate agents. Once we met Lili everything fell into place like a dream. Thankyou Lili and Chancellors for meeting our requirement so fully and easefully

April 26, 2024
Rated 5 out of 5 stars

Very professional

Jane has been very professional in helping myself with my property, I was recommended by one of my friends about Jane and my friend was correct, I would recommend Jane to other clients.

April 11, 2024
Rated 5 out of 5 stars

good service

Jane is a very professional and experienced person in her work.
My daughter and I were quite particular about who we rented our property too as we had spent a lot of time and money renovating it.
We would recommend Chancellors as a letting agent.

March 25, 2024
Rated 5 out of 5 stars

Top notch service

Jane is very professional and efficient. Her communication is excellent, and she responds quickly to emails and messages. She is also not the kind of estate agent who makes you feel like they are doing you a favour - as so many seem to be these days.

March 23, 2024
Rated 5 out of 5 stars

Star help from Jane at Chancellors

Really pleased with Chancellors and Jane in particular. She is a great communicator and found a new tenant very quickly. She guided us through the legalities and went the extra mile including finding a deep clean company at short notice. Highly recommended. Thanks, your involvement is greatly appreciated.

February 22, 2024
Rated 5 out of 5 stars

If you're on the hunt for a estate…

If you're on the hunt for a estate agent who truly goes above and beyond, look no further than Jane Carter at Chancellors Estate Agency in Hay-on-Wye. Working with Jane has been an absolute game-changer for us, and we couldn't be more thrilled with the results.
From the moment we spoken over the phone with Chancellors, Jane's professionalism and expertise shone through. She possesses an unparalleled ability to navigate the trickiest and most complex deals with ease. We found ourselves involved in some of the toughest negotiations and longest processes imaginable, but Jane was there every step of the way, guiding us with her incredible skill and dedication.
What truly sets Jane apart is her unwavering commitment to her clients. She took the time to understand our needs and preferences, and she worked tirelessly to ensure that every aspect of our deal was handled seamlessly. Her attention to detail is impeccable, and her ability to streamline the process is nothing short of remarkable.
Without Jane's expertise and guidance, we simply wouldn't have been able to secure the amazing deals that we did. Her knowledge of the market is unparalleled, and her negotiation skills are second to none. She fought tirelessly on our behalf, ensuring that we got the best possible outcome.
In addition to her professional prowess, Jane is also an absolute pleasure to work with. Her warmth and friendliness put us at ease from the very beginning, and we always felt like we were in the best possible hands!

January 19, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look