Chancellors - Headington Reviews 

Chancellors are incessantly breaking data protection law in contacting me despite requests for them to stop, years after I first had contact with them on an unrelated matter

Franki was a great help throughout. She listened and tried to provide the remedies or workflow to best of ther capacity.

I had an excellent rental experience with Chancellors under the help of Oxfordshire property manager Franki Deacon.
They were incredibly professional, attentive, and knowledgeable throughout the entire process. From understanding my requirements to finding the perfect property, and ensure everything ran smoothly, alos the moving out. Their communication was prompt, and they handled every detail with care.

Chancellors and my property management representative Franki Deacon has really been supportive from day 1 of me renting the property. Communication and my wellbeing has been set as priority and it gives me peace of mind and comfort which is perfect for me.

Had a 4-year tenancy with Chancellors, didn't have any issues with them. Was a good service in the beginning with Oliver and everything got finalised quickly and professionally with Franki Deacon at the end.

The service provided by chancellors has always been conducted efficiently and in a professional manner, especially Frankie Deacon who has always responded to my queries promptly and who I believe is a huge asset to the team.

We have a very good experience of Chancellors (Oxford) managing our property - they are prompt, undertake all the work and inspections carefully and makes the whole business of letting a property so much easier and more convenient. Franki Deacon is a real pleasure to work with, always quick to respond and manage any issues that arise and engages and communicates really well with us.

We appreciate the support we received in leasing our new property. Jude Boag-Matthews and Danielle Archer's initial support in enabling us to view a good range of properties and to finalise the lease on this one was excellent. Since we moved in, our agent, Franki Deacon, has also been highly responsive and friendly. Five stars all around. Thank you!

Franki has been very helpful during a stressful time between tenants. Communication was and is currently great. Lovely to have Franki as a contact.

Noorulhuda Shah
She was amazing with sorting out our documents for our tenancy. When there was a technical issue with the property management referencing team, she actively involved and followed up with them until the issue was fixed. She has Very pleasant and polite communication skills. Keep up the good work Ms Shah..

I was guided through everything and given a positive experience

Freya was extremely helpful. She listened to our requirements and made the property viewing visit as stress-free as possible. She was very knowledgeable about the area and has been a pleasure to work with overall. Due to such a positive experience with Freya, we would recommend Chancellors. Thank you, Freya!!!

Just finished a 2 year rental through this company . Very professional and responsive and communicative . Named agent Franki Deacon was always especially helpful. My deposit returned without a hitch at end of tenancy

We've been working with Chancellors for two years, particularly with our property manager, Franki Deacon, and overall, I appreciate his professionalism and knowledge in managing our property. Franki has always been approachable, and when issues arise with the tenant, he shows a genuine willingness to assist. While improving communication and response times would make the service truly outstanding!

Franki was very helpful and always responded promptly to our requests.

Charlie demonstrated exceptional professionalism and friendliness throughout the process. He was consistently helpful, reliable, and highly informative, providing clear and timely communication every step of the way.

Everything! misadvertised/marketed my property, appears they breached Data Privacy regarding what my house had to offer to the public, which attracted the wrong tenant and wasted me 2 months of my time with rental loss and other costs and have the audacity to send me a letter before claim for a tenant find only and there was no tenant find! there misrepresentation of my property was their error. Also, the tenants were unsuitable as failed references, their guarantor could only cover 2/3rds of rent, they had more animals than Chancellors had said, they delayed and messed me around during referencing that I paid for and despite this was willing to give them a chance and then they bailed out just before signing the AST as they said they understood the garage was part of the rental property and it was not. I told Chancellors to take that out of their advert and they did not do so. Have they breached my privacy? we shall see, I believe they have. They decided to aim to pressure me to pay the tenant find only fee plus interest because I've not paid them. WHO DOES THAT? who would charge for their own incompetencies and failed tenant find? They did not supply me with what I was told I would get and I could not afford to waste more time and void money losses on any more risks with them. Also, they delayed coming back to me when I notified them of the tenant fail and having served my 8 week sole period with them had to find my own tenant. I did not know that the 12 week term meant I was locked in with them for 12 weeks plus their 4 week cancellation period. I will be updating on how this progresses. I now believe they may keep their best more financially able tenants for their fully managed service. READ and ask questions about the agreement before signing it, I believe it's misleading. In their emails says 8 week sole period then in the agreement you see a tiny little no. 12 week term plus 4 weeks notice of cancellation. Yes, they really expected me to go back and take further risks of further dud tenant finds. So a 3 month void then becomes a 4 or 5 or 6 month void? With allegedly suggesting to tenants they could possibly offer a bit less rent as well the poor landlord is making no profit after paying the mortgage. I've spent so much time arguing my point and they don't care. They don't tell you in person or in their emails (not from the ones I've seen) how this 12 week term actually works. You see for years they said 'If not happy with your tenant find there is no fee to pay' yet, even when their tenant find fails because they haven't found you a quality tenant (failed references, messed you around during referencing, delayed referencing) that you pay for and it was them that made a big error they think it's ok to legally pressure you to pay it. Had they have found me a quality nice tenant within a reasonable amount of time e.g. 6 weeks is more than fair amount of time especially when they lure you in with they have plenty of applicants waiting in the wings willing to pay a good rental price. Then of course once you join them the tenants start offering less rent. Strange that don't you think? I've been advised that they have breached my Data so I'm looking into this legally myself. I will let you all know how it goes in due course. I have some surprise news though. I'm changing my status and standing so their legal jurisdiction won't apply as the law I will operate under will be a higher law than they legalese law. They will have to respond to me in the form of an Affidavit once they receive the Notices and Estoppels which must have the truth in it and can they do that? if they do they will see their own errors if they don't it's as I understand it a serious crime to misrepresent the truth in an affidavit. I have a strong sense of what is right and wrong and on this occasion Chancellors are ethically wrong. Had they have sent me a quality tenant I would have paid them. I cannot pay them for what they did not deliver and furthermore if they do pursue this, they won't win and they will damage their reputation further as a very bad true account experience is news that spreads fast.

I interacted with freya and Charlie in Headington branch of Chancellors, and had a really pleasant experience. They are quite caring and efficient. They put a lot of effort to find the right match.

We have been dealing with Franki, who is in our property management team. She has been great, very responsive and supportive. Made everything work very smoothly.

I’ve been looking for a flat for a while and finally had some luck with Chancellors. Their agent, Charlie Howlett was brilliant - I was able to book the viewing shortly after the ad went live, viewed the property, and I let him know I was super keen. Charlie got all of the documents out to me that very evening with a few notes on how to best position myself to be selected to rent the property. After following his instructions, I received a congratulatory call from Charlie less than 24 hours later to let me know the landlord had accepted my offer and gave me a move in date.
Delighted with the personable service I received from Charlie at Chancellors Headington and would recommend them to anyone looking for a new home. Thanks again!!