Chancellors - High Wycombe Reviews 

430
TrustScore 4 out of 5

4.2

2 Crendon Street, HP13 6LW High Wycombe, GB


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Rated 5 out of 5 stars

I had a great experience when looking for a property. George Tubb Marla was extremely helpful. He made the process easy as he went through all the information about the property in detail, he also kep... See more

Rated 5 out of 5 stars

I happy and relieved after sold my flat with a decent deal at the right time. It took 4 years for me to see the end of the journey. I had few failed attempted in past and pulled the property off... See more

Rated 5 out of 5 stars

I was flat hunting for several months mainly in HW but also some other towns in Bucks, I met a lot of agents. I wanted to thank Beth Robinson in particular who was my contact at Chancellors. I was imp... See more

Company replied

Rated 5 out of 5 stars

I have let my property through Chancellors Estate Agent for eight years. In this time, they have managed every aspect of property management and I could not recommend them more. Shana Tolsma has been... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 2 Crendon Street, HP13 6LW, High Wycombe, United Kingdom

  • 01494 445433

4.2

Great

TrustScore 4 out of 5

430 reviews

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4.2

All reviews

(430)

1,572 reviews in the last 12 months

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Rated 5 out of 5 stars

Shana has been really helpful in…

Shana has been really helpful in managing our property and has gone above and beyond to sort things out. She’s always friendly and keeps me updated on everything that is happening.

October 25, 2024
Chancellors - High Wycombe logo

Reply from Chancellors - High Wycombe

Hi Rachael, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 1 out of 5 stars

"Unprofessional, Unethical, and Ignored My Concerns"

I initially contacted Chancellors last year for a valuation of my flat but decided not to proceed with their services. Despite this, they later contacted me about viewings for my parents' property—a property I have no connection with—which is being sold through another estate agent. After this, I made several attempts to contact them about my concerns of a data protection breach, but every email I sent was ignored until I escalated the issue with the Associate Director. It took a further several emails to finally receive an apology for misusing my personal information to gain business via my parents. This shows a complete lack of professionalism and unethical behaviour, as well as a disregard for data privacy. I cannot recommend Chancellors based on this experience. Since the process to get feedback has taken so long, I have since escalated my complaint to the ICO.

September 9, 2024
Unprompted review
Chancellors - High Wycombe logo

Reply from Chancellors - High Wycombe

Dear Ms Charman,

Thank you for your feedback. We sincerely apologise for the frustration caused by this situation. As you know, we have since resolved the matter for you, issued an apology, and ensured your personal data was handled in full compliance with GDPR.

Should you need any further assistance, please do not hesitate to contact us directly.

Rated 5 out of 5 stars

Very good communication

Very good communication. Everything completed efficiently.

September 2, 2024
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Reply from Chancellors - High Wycombe

Thank you Mr for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Smooth .

September 2, 2024
Chancellors - High Wycombe logo

Reply from Chancellors - High Wycombe

Thank you Mrs for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

The service from George was fantastic

The service from George was fantastic, he was always updating me with the next steps, if had any questions would answer them as much as he could, George is a very proffesional and patient person, I would highly recommend him, thank you for the great service.

August 15, 2024
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Reply from Chancellors - High Wycombe

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Shana from Chancellors High Wycombe is…

Shana from Chancellors High Wycombe is amazing. She has sorted out some long overdue issues with my daughter's rented flat and we appreciate it more than you know!

August 2, 2024
Unprompted review
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Reply from Chancellors - High Wycombe

Thank you for this fantastic review!

Rated 5 out of 5 stars

Excellent property management

Shana at Chancellors recently arranged a full repainting of my rental property against really tight timelines, with a few extras added in as the project progressed. Her communication was great, clear and timely, and I really felt like she had my best interests at heart when getting quotes etc. The property looks great, ready for the new set of tenants.

July 30, 2024
Chancellors - High Wycombe logo

Reply from Chancellors - High Wycombe

Thank you for this fantastic review!

Rated 5 out of 5 stars

Communication was easy and prompt

Communication was easy and prompt. Queries were addressed and resolved. Overall happy with the experience.

June 20, 2024
Chancellors - High Wycombe logo

Reply from Chancellors - High Wycombe

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

George Tubb amazing service

George Tubb at Chancellors was super helpful and tried his best to understand my circumstances and played a big part in me getting to rent my first property. Very informative and went out of his way to help.

May 8, 2024
Rated 5 out of 5 stars

I have been working with Nicola Evans…

Ms.Nicola Evans
I wold like to say a Big thank you for profesionalism and how she handling my rent
I have been working with Nicola Evans for renting my house.I would highly recommend her and the agency.Nicola advised me what to do and she helped me a lot with any question and enquiries that I had.
She's doing a brilliant job 👏 and I can say she have done a excellent work
Thank you Nicole .
P.S I would highly recommend you.
Well done 👏

April 19, 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality, poor responsivness - not worth the paper an agreement is signed on.

After several years of attempting to work with Chancellors as an organisation, I have given up.

Striving to have a successful partnership with Chancellors providing property management services for my property in the UK, whilst living abroad, was filled with service quality issues that resulted in even larger headaches as Chancellors' responsiveness to messages was dismal. As for a trusted and experienced advisor - on at least two occasions the Chancellors' team couldn't provide any information on the impact of UK regulatory changes. Even stepping away from the Chancellors resulted in challenges.

Being familiar with digital marketing I'm generally sceptical of reviews and therefore haven't posted a review before. On this occasion, I feel that if nothing gets said, nothing will change and someone else might suffer through the same experience I did.

March 22, 2024
Unprompted review
Chancellors - High Wycombe logo

Reply from Chancellors - High Wycombe

Thank you for reaching out to us Leon, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.

Rated 1 out of 5 stars

I will never use their services and…

I will never use their services and don't recommend anyone.
STAY OUT FROM THIS AGENCY - DONT TAKE ANY CHANCES WITH THE AGENT

March 15, 2024
Unprompted review
Chancellors - High Wycombe logo

Reply from Chancellors - High Wycombe

Thank you for reaching out to us, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.

Rated 5 out of 5 stars

Best of estate agency in High Wycombe

Chancellor High Wycombe is a such a great estate agency because of their excellent customer service. I recently called them up and spoke with Sophie who was very knowledgeable and helpful! Thank you Sophie!

March 12, 2024
Rated 5 out of 5 stars

Excellent service

Ollie and George were very helpful, answered all the questions my partner and i had, explained things we did not understand and made the entire process much less stressful than anticipated. Very happy to have found a property through them at Chancellors. Would recommend to others

February 20, 2024
Rated 5 out of 5 stars

George Tubb viewing experience

I viewed two properties with George Tubb. He us very warm, informative, patient and a very sweet person. Hes very clean cut and quick to answer all questions. Very concise and good experience with him and Chancellors in general

January 15, 2024

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