Chancellors - Kington Reviews 

216
TrustScore 5 out of 5

4.9

5 High Street, HR5 3AX Kington, GB


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Rated 5 out of 5 stars

Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community

Company replied

Rated 5 out of 5 stars

We were recently shown round a property by Luke who was great - he was very knowledgable of not only the house, but also the local community which was super helpful as we are not familiar with the are... See more

Company replied

Rated 5 out of 5 stars

We viewed a house in Kington recently and were shown around by Luke. Such a nice young man, and he found the right balance between doing a great job for the vendors, but also taking note of what we as... See more

Company replied

Rated 4 out of 5 stars

Web site requires an update. Photos are difficult to open, and need to be updated to accurately reflect the condition and state of the property on offer. The maps require tweaking. Various street v... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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4.9

All reviews

(216)

1,830 reviews in the last 12 months

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Rated 5 out of 5 stars

Luke was prompt

Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community

May 14, 2026
Chancellors - Kington logo

Reply from Chancellors - Kington

We appreciate you sharing your positive experience. We are so pleased to hear that you found our approach honest and knowledgeable.

Rated 5 out of 5 stars

We reviewed a bungalow accompanied by…

We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.

May 14, 2026
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Reply from Chancellors - Kington

We are so pleased to hear about your positive experience. We truly appreciate your kind words regarding our attentive and patient service. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Luke was excellent showing us around…

Luke was excellent showing us around the property. Very personable .

April 27, 2026
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Reply from Chancellors - Kington

We're happy you had a great property visit and that our team member was so personable. Thank you for your feedback!

Rated 5 out of 5 stars

We viewed a house in Kington recently…

We viewed a house in Kington recently and were shown around by Luke. Such a nice young man, and he found the right balance between doing a great job for the vendors, but also taking note of what we as potential buyers were looking for. He is an asset to your company.

April 27, 2026
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Reply from Chancellors - Kington

We appreciate your positive comments regarding the viewing in Kington. We're happy to hear that the service you received met your expectations, and we value your feedback on our team member.

Rated 5 out of 5 stars

Luke was on time and very knowledgeable…

Luke was on time and very knowledgeable about the property and the local area. We did not feel rushed and came away with enough information to make a decision.

April 24, 2026
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Reply from Chancellors - Kington

We appreciate you taking the time to share your positive experience. We are so pleased to hear that you found the property viewing informative and helpful in making your decision.

Rated 5 out of 5 stars

Chancellors representative Luke Kelly

Chancellors representative Luke was excellent when he showed us around the property. He was polite, personable, knowledgeable and helpful. We would have no hesitation before using Chancellors again and would be very happy to be shown around by Luke again.

April 16, 2026
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Reply from Chancellors - Kington

We're happy to hear about your excellent property viewing experience. We appreciate your kind words about our representative's politeness, knowledge, and helpfulness. We value your willingness to use our services again.

Rated 5 out of 5 stars

Luke Kelly, Chancellors

Luke Kelly, who showed me around a property was polite and enthusiastic and gave me a useful update on the local property market. I would be happy to deal with him again.

April 22, 2026
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Reply from Chancellors - Kington

We appreciate you taking the time to share your positive experience. We are so pleased to hear that you found the property viewing helpful and informative.

Rated 5 out of 5 stars

Friendly, professional service

We were recently shown round a property by Luke who was great - he was very knowledgable of not only the house, but also the local community which was super helpful as we are not familiar with the area. The tour was very professional and he also shared what he knew about listed buildings - anything that he wasn't sure of he offered to check. He gave us plenty of time to look round and we never felt rushed or watched over. Thank you!

April 4, 2026
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Reply from Chancellors - Kington

We appreciate you sharing your positive experience. We're happy to hear that you found the tour very professional and the team member to be knowledgeable about the local community. We will share your kind words with them.

Rated 5 out of 5 stars

Luke

Luke was extremely informative regarding layout of garden and also provided historical time line for the house. Luke has a natural warm demeanour that enabled all parties to feel relaxed.

April 27, 2026
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Reply from Chancellors - Kington

We appreciate you taking the time to share your experience. We are so pleased to hear that you found the information helpful and felt at ease during the viewing.

Rated 5 out of 5 stars

Knowledgeable and Peofessional

Luke was very knowledgeable about the property we were viewing. He was courteous at all times. He was on time and took his time showing us around. He has kept us up to date regarding the property and our offer at all points.

April 20, 2026
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Reply from Chancellors - Kington

We appreciate you taking the time to share your feedback. We're happy to hear that our team was knowledgeable, courteous, and punctual. It's great to know that we kept you updated.

Rated 5 out of 5 stars

I was very happy with the support…

I was very happy with the support provided by my agent, Luke, during the property viewing.
He provided all the information I requested. Great job.

March 23, 2026
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Reply from Chancellors - Kington

We appreciate you taking the time to share your positive experience. We are so pleased to hear that the information provided during the property viewing was helpful.

Rated 5 out of 5 stars

Great property viewing

We had a great property viewing experience with Luke Kelly earlier this week. Luke was very pleasant, professional and informative about the property We didn't feel rushed at all even though it was the end of the day. Luke was even more than happy to show us around the grounds in the pouring rain!

March 23, 2026
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Reply from Chancellors - Kington

We're happy to hear that you had a great property viewing experience. We appreciate your kind words about our team member's professionalism and helpfulness, even in the rain. Thank you for your positive feedback!

Rated 5 out of 5 stars

Had to wait for a reply to my calls &…

Had to wait for a reply to my calls & and emai for a while but the help in getting a viewing time that suited me was excellent the agent Luke was helpful and instructive .

March 6, 2026
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Reply from Chancellors - Kington

We appreciate your feedback and are glad the viewing time worked out for you. We will address the communication delays you experienced.

Rated 5 out of 5 stars

Luke was a breath of fresh air. Excellent agent.

Luke was a breath of fresh air. Met us outside. Was genuinely warm and friendly. Walked round the damp land with us in his lovely shoes, and even let the owners dog out for them for the toilet. Wish all agents made us feel as welcome as he did.

February 20, 2026
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Reply from Chancellors - Kington

We're so happy to hear that you felt welcomed and valued during your visit. It's great to know that the assistance provided was helpful and made your experience a positive one. Thank you for sharing your kind feedback.

Rated 5 out of 5 stars

Pleasant & professional

Pleasant, polite and appropriately professional. Gave us our own time to view if we wished. Offered to maccept questions and get answers for us.

February 18, 2026
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Reply from Chancellors - Kington

We're happy to hear that you found our team pleasant, polite, and professional. We appreciate you taking the time to share your positive experience with us!

Rated 5 out of 5 stars

We were warmly welcomed at the property…

We were warmly welcomed at the property by Luke and gave us a very informative tour. Luke was Very friendly and was able to answer all questions. Made our viewing enjoyable

February 20, 2026
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Reply from Chancellors - Kington

We appreciate you taking the time to leave us this great review. We are so pleased to hear that you found the tour informative and enjoyable, and that all your questions were answered.

Rated 5 out of 5 stars

We’ve met quite a few estate agents…

We’ve met quite a few estate agents recently, and many of them have felt rushed or uninterested. Luke was the complete opposite. He took the time to give us a proper tour of the house, clearly knew the property inside out, and genuinely seemed to care about the service he was providing. It was refreshing to deal with someone who actually takes pride in what they do.

February 20, 2026
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Reply from Chancellors - Kington

We're happy to hear that you had such a positive experience. It's great to know the provided service met your expectations, and we appreciate you acknowledging the dedication to our work. Thank you for your feedback.

Rated 5 out of 5 stars

Excellent service at Chancellors Kington Branch from Luke Kelly.

Luke was very professional, arriving early for our property viewing. He was able to answer all our questions regarding the property providing us with a copy of the property brochure . We had plenty of time for our viewing with Luke making sure we were able to see all the areas including the loft space and garden that we wanted to view . Luke was very flexible regarding our appointment, booking us in to suit our travel arrangements . The ability to view in a timely way has enabled us to move forward on purchasing the property thanks to Luke forwarding our interest expressed on the day. We would have no hesitation in recommending his services at Chancellors Kington branch.

January 2, 2026
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Reply from Chancellors - Kington

We're happy to hear that the property viewing experience was professional and accommodating, especially regarding the flexibility and information provided. We appreciate your recommendation and are so glad we could help you move forward with your purchase.

Rated 5 out of 5 stars

Excellent on many levels

Luke gave very good information about the property, he didn't rush the viewing, overall a really good and informative visit.

December 23, 2025
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Reply from Chancellors - Kington

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Luke my property guide was superb

Luke my property guide was superb , efficient , and highly professional in his responses to my multiple queries .

December 17, 2025
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Reply from Chancellors - Kington

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

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