Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community
Company replied
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Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community
Company replied
We were recently shown round a property by Luke who was great - he was very knowledgable of not only the house, but also the local community which was super helpful as we are not familiar with the are... See more
Company replied
We viewed a house in Kington recently and were shown around by Luke. Such a nice young man, and he found the right balance between doing a great job for the vendors, but also taking note of what we as... See more
Company replied
Web site requires an update. Photos are difficult to open, and need to be updated to accurately reflect the condition and state of the property on offer. The maps require tweaking. Various street v... See more
Company replied
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
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5 High Street, HR5 3AX, Kington, United Kingdom
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Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community

Reply from Chancellors - Kington
We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.

Reply from Chancellors - Kington
Luke was excellent showing us around the property. Very personable .

Reply from Chancellors - Kington
We viewed a house in Kington recently and were shown around by Luke. Such a nice young man, and he found the right balance between doing a great job for the vendors, but also taking note of what we as potential buyers were looking for. He is an asset to your company.

Reply from Chancellors - Kington
Luke was on time and very knowledgeable about the property and the local area. We did not feel rushed and came away with enough information to make a decision.

Reply from Chancellors - Kington
Chancellors representative Luke was excellent when he showed us around the property. He was polite, personable, knowledgeable and helpful. We would have no hesitation before using Chancellors again and would be very happy to be shown around by Luke again.

Reply from Chancellors - Kington
Luke Kelly, who showed me around a property was polite and enthusiastic and gave me a useful update on the local property market. I would be happy to deal with him again.

Reply from Chancellors - Kington
We were recently shown round a property by Luke who was great - he was very knowledgable of not only the house, but also the local community which was super helpful as we are not familiar with the area. The tour was very professional and he also shared what he knew about listed buildings - anything that he wasn't sure of he offered to check. He gave us plenty of time to look round and we never felt rushed or watched over. Thank you!

Reply from Chancellors - Kington
Luke was extremely informative regarding layout of garden and also provided historical time line for the house. Luke has a natural warm demeanour that enabled all parties to feel relaxed.

Reply from Chancellors - Kington
Luke was very knowledgeable about the property we were viewing. He was courteous at all times. He was on time and took his time showing us around. He has kept us up to date regarding the property and our offer at all points.

Reply from Chancellors - Kington
I was very happy with the support provided by my agent, Luke, during the property viewing.
He provided all the information I requested. Great job.

Reply from Chancellors - Kington
We had a great property viewing experience with Luke Kelly earlier this week. Luke was very pleasant, professional and informative about the property We didn't feel rushed at all even though it was the end of the day. Luke was even more than happy to show us around the grounds in the pouring rain!

Reply from Chancellors - Kington
Had to wait for a reply to my calls & and emai for a while but the help in getting a viewing time that suited me was excellent the agent Luke was helpful and instructive .

Reply from Chancellors - Kington
Luke was a breath of fresh air. Met us outside. Was genuinely warm and friendly. Walked round the damp land with us in his lovely shoes, and even let the owners dog out for them for the toilet. Wish all agents made us feel as welcome as he did.

Reply from Chancellors - Kington
Pleasant, polite and appropriately professional. Gave us our own time to view if we wished. Offered to maccept questions and get answers for us.

Reply from Chancellors - Kington
We were warmly welcomed at the property by Luke and gave us a very informative tour. Luke was Very friendly and was able to answer all questions. Made our viewing enjoyable

Reply from Chancellors - Kington
We’ve met quite a few estate agents recently, and many of them have felt rushed or uninterested. Luke was the complete opposite. He took the time to give us a proper tour of the house, clearly knew the property inside out, and genuinely seemed to care about the service he was providing. It was refreshing to deal with someone who actually takes pride in what they do.

Reply from Chancellors - Kington
Luke was very professional, arriving early for our property viewing. He was able to answer all our questions regarding the property providing us with a copy of the property brochure . We had plenty of time for our viewing with Luke making sure we were able to see all the areas including the loft space and garden that we wanted to view . Luke was very flexible regarding our appointment, booking us in to suit our travel arrangements . The ability to view in a timely way has enabled us to move forward on purchasing the property thanks to Luke forwarding our interest expressed on the day. We would have no hesitation in recommending his services at Chancellors Kington branch.

Reply from Chancellors - Kington
Luke gave very good information about the property, he didn't rush the viewing, overall a really good and informative visit.

Reply from Chancellors - Kington
Luke my property guide was superb , efficient , and highly professional in his responses to my multiple queries .

Reply from Chancellors - Kington
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