Chancellors - Lightwater Reviews 

261
TrustScore 4.5 out of 5

4.5

76 Guildford Road, GU18 5ST Lightwater, GB


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Rated 5 out of 5 stars

Chancellors estate agents are so much more professional compared to the other ones I’ve dealt with recently. They make it easy for you, especially as a first time buyer. They are polite, friendly and... See more

Company replied

Rated 4 out of 5 stars

Kashan was very helpful always giving us time and keeping us informed of new properties to view. During any viewings his input was greatly appreciated. Even though we did not purchase through Chanc... See more

Company replied

Rated 5 out of 5 stars

So far the experience has been great, buying a house was always going to be a stressful experience. Luckily we had Ned from the Lightwater office show us the property. Ned explained the house and had... See more

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Rated 4 out of 5 stars

Michelle was very responsive and helpful in the buying process. Also went out of her way to provide a viewing when another member of the team had not booked it correctly in the system. A bit too pushy... See more

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Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 76 Guildford Road, GU18 5ST, Lightwater, United Kingdom

  • 01276 473205

4.5

Excellent

TrustScore 4.5 out of 5

261 reviews

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4.5

All reviews

(261)

1,741 reviews in the last 12 months

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Rated 2 out of 5 stars

We were told the house was worth £600k

We were told the house was worth £600k
We were persistently badgered - every week to reduce the house - I mean every week !
We had offers and they fell through for various reasons - the badgering continued - finally we sold for £90k less . They should not have over valued the house to get the business.
They have a reputation for doing this, infact they are doing it right now - to a friend . They don’t care about your circumstances , so be warned !
Also you will get an email after every viewing telling you the viewer doesn’t want to proceed and think the house is worth £20/£30k less than asking price .
The estate agents fill these out
- they told me that !!!
Matt Carter is very lovely though.

February 12, 2023
Unprompted review
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Reply from Chancellors - Lightwater

Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

Rated 5 out of 5 stars

Made selling our house enjoyable

Very friendly good knowledge of the housing market understood our requirements obtained the best offer on our house kept us informed easy to talk to would recommend to anyone

June 29, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Janet, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

Selling with Chancellors Lightwater

The initial period was fragmented when I dealt with a different agents each time my house was shown, this meant I had some agents enter the house who didn't understand the alarm so triggering activation.
I was then introduced to Kasham who became my go to contact and took time to get to know the house and me, so a vast improvement.

June 26, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Barry, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Kashan was very polite and professional …

I found Kashan extremely polite and helpful from the very first time I spoke to him. He allowed us to take our time viewing the house and was able to answer all our questions. We found him to be very professional.

June 21, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Mrs Overall, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

Michelle has been very supportive and…

Michelle has been very supportive and it is very evident she is being conscientious and determined to reassure and help us during this stressful process. Michelle always phones back and provides continuity .

June 19, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Mr and Mrs Taylor, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Woking Flat

Good experience and was smooth in dealing

June 9, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Mr Batterson, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

Freindly Service at all times

Freindly Service at all times
The extensive advertizing of my property provided many viewers

June 19, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review John, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Michelle has kept us informed…

Michelle has kept us informed throughout our sale and has been lovely to work with.

June 19, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Ms Frith, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

Professional, knowledgable and friendly!

We had a great experience while Kashan showed us round this property. He was professional, friendly and most importantly knowledgeable about the property. Would recommend using Chancellors.

June 7, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Miss K, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Kashan was very knowledgable and…

Kashan was very knowledgable and provided information whilst also allowing us to look around and appreciate the properties he showed us. A good combo

June 2, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Shalin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Helpful

Overall a polite and helpful person which is always appreciated.

May 30, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Miss Medd, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 3 out of 5 stars

Got there in the end.

Michelle did an excellent job securing the sale of my property and getting the sale price I needed in order to proceed and secure the property I wanted to buy. She has been diligent in the post-sale process to do everything needed to ensure the chain up and down are satisfied to give us the best chance of success.

May 12, 2023
Rated 5 out of 5 stars

Michelle showed me round a few…

Michelle showed me round a few properties and I put in an offer on one of them. She kept me informed on discussions with the vendor and was very efficient in getting back to me on queries. I appreciated her responsiveness on moving things forward quickly to the Agreement stage.

May 17, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Nikki, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

professional & expeditious service

From the moment we engaged with Chancellors, they were extremely professional and pleasant. The strategy to sell the property was set out very clearly and our open day brought three great offers to the table. We agreed on a sale price greater than my expectations and are thrilled with the service we are received. Communication was easy and efficient. We are really glad we elected Chancellors.

May 4, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Ryan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Highly recommended

Chancellors kept us in the loop at all times throughout the sale of our property, staying positive and professional throughout.

This was our first property sale and they kept the process simple and kept us informed and updated every step of the way.

We would certainly use Chancellors Lightwater again!

May 9, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review George, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Chris, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great service

Michelle really listened to what my wife and I were looking for and lined up 3 great viewings. We would have bought all 3 if we could!

Very easy to communicate with and always very prompt with responses

April 18, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Mr Clarke, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Even though I had told Chancellors that…

Even though I had told Chancellors that I had no serious intention to sell my house they insisted that Holly Valentine came to visit the property. Holly was very proficient, knowledgeable indeed and explained the current market forces pertinent to my property and its location. Should I decide to place my property on the market I will have no hesitation appointing Chancellors as my sales agent.

April 16, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review John, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

fantastic job and successful conclusion

I was fortunate enough to have Matt guiding our sales process and cannot say enough. He was effective and professional and dedicated at all times. We had an arguably difficult purchaser, which meant small things became potential issues. Matt was committed to our sale at all stages and performed a fantastic job ensuring it achieved a successful conclusion. Well done and the team at Lightwater,

April 11, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Neil, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Matt Carter at Chancellors

Matt Carter at Chancellors was professional, informative and patient throughout. Very puncutal and even attended a viewing when he had booked the afternoon off work! Thats going above and beyond.

I would highly recommend Matt Carter at Chancllors if your looking for an honest and professional service.

Steve Day

April 2, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Stephen, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

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