Chancellors - Lightwater Reviews 

261
TrustScore 4.5 out of 5

4.5

76 Guildford Road, GU18 5ST Lightwater, GB


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Rated 5 out of 5 stars

Chancellors estate agents are so much more professional compared to the other ones I’ve dealt with recently. They make it easy for you, especially as a first time buyer. They are polite, friendly and... See more

Company replied

Rated 4 out of 5 stars

Kashan was very helpful always giving us time and keeping us informed of new properties to view. During any viewings his input was greatly appreciated. Even though we did not purchase through Chanc... See more

Company replied

Rated 5 out of 5 stars

So far the experience has been great, buying a house was always going to be a stressful experience. Luckily we had Ned from the Lightwater office show us the property. Ned explained the house and had... See more

Company replied

Rated 4 out of 5 stars

Michelle was very responsive and helpful in the buying process. Also went out of her way to provide a viewing when another member of the team had not booked it correctly in the system. A bit too pushy... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 76 Guildford Road, GU18 5ST, Lightwater, United Kingdom

  • 01276 473205

4.5

Excellent

TrustScore 4.5 out of 5

261 reviews

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4.5

All reviews

(261)

1,741 reviews in the last 12 months

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Rated 5 out of 5 stars

First Time Buyers!

As first time buyers Amy at Chancellors really helped us through the process of buying a house. Amy kept in contact with us ensuring we understood what was happening at all times.
Would highly recommend!

February 18, 2023
Chancellors - Lightwater logo

Reply from Chancellors - Lightwater

Thank you for leaving us this great review Becca, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very good communication throughout the…

Very good communication throughout the sale, very happy.

February 15, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Mr Taylor, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Amy's enthusiasm was refreshing in her…

Amy's enthusiasm was refreshing in her approach to selling our property. She was professional and hard-working, representing our best interests when marketing our property on the open day.

February 14, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Catherine, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Amy was very professional and…

Amy was very professional and knowledgeable, she is a credit to your team

February 11, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review KD, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Amy was open

Amy was open, helpful and constructive.

February 11, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review FCO, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Amy Viewing

Amy was friendly and knowledgeable.

February 11, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Mr Mallek, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

Advert produced very quickly with good photos

Advert produced very quickly with good photos.
Staff attended most viewings and these were on time.
Matt Carter was very well informed and knew the market and pleasant to do business with.
Did not approve of postcard distributed to neighbours saying house was sold when only under offer.

December 7, 2022
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Reply from Chancellors - Lightwater

Thank you for your feedback Mr Lloyd, we are pleased to hear that you had a good experience with our agent. We will pass on your comments about the postcard to the relevant team, should you wish to get in contact about this, please email directors@chancellors.co.uk

Rated 5 out of 5 stars

Chancellors estate agents are so much…

Chancellors estate agents are so much more professional compared to the other ones I’ve dealt with recently. They make it easy for you, especially as a first time buyer. They are polite, friendly and most important thing of all they don’t push you. I dealt with Amy from Lightwater. Couldn’t recommend her enough.

January 23, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Mr Pain, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Matt has been super helpful and made…

Matt has been super helpful and made the purchasing experience smooth and a pleasure. Would recommend

January 27, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Mr Thompson, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very helpful staff

Very helpful and friendly staff

January 16, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Mrs Sidhu, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Viewing the property

I had an appointment to view the property and she was really nice and patient

January 11, 2023
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Mr Towfighi, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 1 out of 5 stars

DO NOT USE THEM!!!This is worst estate…

DO NOT USE THEM!!!This is worst estate agent,they are dishonest and corrupted..First they look like lookaftering you after that they are totally disappointing..NEVER TRUST THEM!!!

November 21, 2022
Unprompted review
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Reply from Chancellors - Lightwater

Hi Mrs Kiralp, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

Rated 5 out of 5 stars

Had a very pleasant viewing with Amy…

Had a very pleasant viewing with Amy this afternoon. Very professional and knowledgeable.

November 17, 2022
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Meral, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Well managed viewing

Jessica turned up on time and listened to all of our questions, and where appropriate, was able to answer then to our satisfaction.

October 24, 2022
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Reply from Chancellors - Lightwater

Hi David, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

This is the 3rd time using Chancellors…

This is the 3rd time using Chancellors Lightwater, each time they manage to exceed my expectations with their professionalism and determination to get the job done in a timely manner and even when spanners are thrown in the works at the 11th hour. Kieran did a great job in helping to secure the right onward purchase for us with an extremely quick turnaround. Kieran, thank you!

September 22, 2022
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Oliver, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

Thank you to Matt and your Team

Thank you to Matt, Holly and the Team
Our experience with the team has been very good especially when the chain of our property broke down, they phoned through their database and within a couple of days we were back on track, a new buyer! Our chain now complete once again, so fingers cross all goes well. Thank you we have every faith in you. We have used Chancellor’s estate agent in previous years and been happy with their services ! Thank you!!!

September 16, 2022
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Reply from Chancellors - Lightwater

Thank you for leaving us this great review Mr Mrs Cornish, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 3 out of 5 stars

Lightwater Chancellors

Whilst this Agency and Marketing staff successfully achieved a sale for me, I have to thank Mr. K Kelly I believe, in the professional way that he enthused potential buyers during an intensive day of visitors, resulting in several offers and bids from potential buyers.
I am critical of the way in which I believe that my Garden, a major part of the area for sale, did not feature positively in supporting the price and the description of the plot on sale. For this, I created my own leaflet of pictures to hand out to visitors and to illustrate what could have been achieved by a better initial internet description.

June 22, 2022
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Reply from Chancellors - Lightwater

Hello Michael, thank you for highlighting this – we will look into this for you right away. Please email us at caitlin.greaves@chancellors.co.uk so we can investigate further. Many thanks.

Rated 5 out of 5 stars

Kieran was excellent

Kieran was excellent, replied quickly and dealt with everything really well. Super impressed.

August 5, 2022
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Reply from Chancellors - Lightwater

Hi Patrick, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Matt was instrumental in enabling our…

Matt was instrumental in enabling our offer to purchase a property to be accepted.

He kept in touch and gave regular updates and dealt with matters in a courteous and professional manner at all times.

Since our offer has been accepted, Matt has gone back to the vendors quickly with any enquiries we have raised and has come back to us with the necessary answers.

We could not have asked for a better service from Matt. Thank you.

July 14, 2022

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